Ronel Cronje

• Customer Care Liaison and Marketing
• Boosted brand awareness with target customer demographics with social, print, and email campaigns.
• Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
• Tracked and reported on marketing campaign responses.
• Answered general marketing department inquiries by email, phone, and mail.
• Developed and executed marketing plans for trade shows and other events to increase brand awareness.
• Used online and offline marketing to generate leads, increase visibility, and drive sales growth.
• Planned and executed internal and external marketing events.
• Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
• Managed workflow between staff, coordinating documents and creative material distribution.
• Conducted market research to identify new opportunities and target markets.
• Guided staff on how to work efficiently to produce the best results.
• Led a team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Travel to cities in and around Cape Town to visit hotels, hostels, backpackers, guesthouses, lodges, travel agents and inbound operators to ensure they circulate brochures to designated locations and displayed effectively to maximize visual impact
• Assist with bookings and reservations in the call centre from time to time.
• Offer feedback and create creative ways to ensure the company products are being sold and supported by the various hotels, hostels, backpackers, guesthouses, lodges, travel agents and inbound operators
• Build strong relationships and continuously build our client base. Keep databases up to date.
• Offer training and educational once a week as requested to new clients or new employees on client payroll and interns.
• Attend functions, meetings, shows and speed marketing workshops
• Assist staff at the Cape Town Cruise Terminal whenever there is a cruise liner in Cape Town.

• Welcoming guests at reception, typing & confirmation of reservations, etc.
  Managing the front desk, switchboard, general admin, receiving deposits, stock control of mini bar and kitchen, stock take.
  Did grocery shopping and order stock for the guesthouse.
  Assist kitchen staff with preparing breakfast.
  Managed the guesthouse in the owner's absence.
  Room inspection, obtain, client feedback and I made sure appropriate changes for improvements.
  Acted as a team leader in group projects, delegating tasks and providing feedback.
  Passionate about learning and committed to continual improvement.
  Learned and adapted quickly to new technology and software applications.
  Identified issues, analyzed information and provided solutions to problems.
  Demonstrated respect, friendliness, and willingness to help wherever needed.
  Gained strong leadership skills by managing projects from start to finish.
  Demonstrated a high level of initiative and creativity while tackling hard tasks.

• Welcoming guests at reception, reservations, typing of reservations, etc
• Managing the front desk, switchboard, general admin, petty cash & float, serving alcoholic and non-alcoholic beverages to guests
• Answered the phone promptly and directed incoming calls to correct offices.
• Corresponded with clients through email, telephone, or postal mail.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable information.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Confirmed appointments, communicated with clients, and updated client records.
• Responded to inquiries from callers seeking information.
• Maintained visitor log for entering and leaving the Hotel premises.
• Handled cash transactions and maintained sales and payments records accurately.
• Organized, maintained and updated information in computer databases.
• Routed incoming mail and messages to relevant personnel without delay.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Operated multi-line telephone system to answer and direct high volume of calls.

• Beauty Treatments: Tattoo Removal, Permanent Makeup, Teeth Whitening, Non-Surgical Liposuction, Piercings, Spray Tan.
• Marketing, E-mails, Creating Client Files & Brochures
• All other office related duties using Excel, Word, Outlook, Banking, Training new staff
• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Consulted with customers to assess needs and propose optimal solutions.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Trained and developed team members to build human capital.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Worked with marketing teams to create print and online advertisements to bring in new customers.
• Introduced new methods, practices, and systems to reduce turnaround time.

• Devising and maintaining office systems, data management, filing, carrying out background research on employees.
• Created contracts, employee files, meet & greet visitors, organize & maintain diaries, making appointments.
• Often corresponding on behalf of the manager, organizing & attending meetings, ensuring the manager is well prepared for meetings, liaising with clients, suppliers & staff
• Ordering stock needed for conveyor system to fix or maintain the conveyor belts, phoning, getting best possible quotes & services from transporting companies to deliver stock ordered, make sure stock arrives on time & keeping in touch with the drivers of the transportation companies, sitting in on meetings, disciplinary & other hearings, working closely with the Branch
• Confirmed appointments, communicated with clients, and updated client records.
• Corresponded with clients through email, telephone, or postal mail.
• Answered the phone promptly and directed incoming calls to correct offices.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly client service.
• Managed multiple tasks and met time-sensitive deadlines.
• Resolved customer problems and complaints.
• Kept the reception area clean to give visitors a positive first impression.
• Answered the central telephone system and directed calls accordingly and responded to inquiries from callers seeking information and handled incoming and outgoing package deliveries.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Handled cash transactions and maintained sales and payments records accurately.
• Scheduled office meetings and client appointments for staff teams..
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Welcoming guests at reception, reservations, and responding to guest calls, emails and data entering and organized, maintained and updated information in computer databases..
• Managing the front desk, switchboard, general admin, receiving deposits, stock control of bar and kitchen, stock take, etc
• Managed the guesthouse in the owner's absence
• Room inspection, composing menus to suit different guests.
• Plan and coordinate all activities to execute weddings, functions, team building, conferences, etc successfully.
• Process all other additional requests such as room set up, catering needs, etc.
• Responded to inquiries from callers seeking information.
• Answered the phone promptly, corresponded with clients through email, telephone, or postal mail.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Recruiting and placing Au Pairs Abroad.
• Marketing of various programs offered by the Taking Abroad.
• Advertised job opportunities on social media platforms and job boards.
• Evaluated applicant credentials.
• Conducted initial interviews and pre-screened resumes for consideration.
• Evaluated strengths and weaknesses of candidates.
• Assisted potential candidates to create the perfect profile to submit to families abroad.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience and communicated with applicants across various stages of the hiring process.
• Conducted phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.
• Created job postings for vacant positions on websites and social media.
• Pre-screened applicants and scheduled interviews and assisted with background, reference checks and other pre-employment checks to verify information on the applicant's resume.
• Reviewed applications for experience and fit with posted positions.

• Welcoming guests at reception, reservations, typing of reservations etc
• Managing the front desk, switchboard, general admin, receiving deposits, stock control of bar and kitchen, stock take
• Managed the guesthouse in the owner's absence
• Room inspection, composing menus to suit different guests
• Plan and coordinate all activities to successfully execute weddings, functions, team building, conferences to professional standards
• Process all other additional requests such as room set up, catering needs etc
• Obtain guest feedback and make appropriate changes for improvements
• Respond to calls and emails related to meeting set-up
• Perform regular inspection of meeting facilities to ensure lighting and AV equipment and other amenities work properly
• Reason for Leaving: Owner sold the Guest House, went on pension and I moved to Free State

• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered central telephone system and directed calls accordingly.
• Kept reception area clean and neat to give visitors positive first impression.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Corresponded with clients through email, telephone, or postal mail.
• Scheduled office meetings and client appointments for staff teams.
• Handled assignments independently with good judgement and critical thinking skills.

International & National Qualified Application Course & Study of Permanent Make Up.

Advanced Level Manual & Machine Method.

& Became a Member of The Permanent The Permanent Make-Up Society.

International & National Qualified Permanent Make Up Advanced Techniques & Superior Workshop & Study.

Clinical Training of Disk Needle Care Micro-Needling Course.

National & International Accredited Certificate

National & International Accredited Certificate