Ronel Craythorne

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.

Responsibilities Case manager and call centre agent for medical insurance in African Countries. Hospital Risk Management, via the process of: Pre-authorization, Case Review and Case management. Chronic Authorization /Evacuation & Referral /Body Repatriation /Retrospective claim authorization /System Testing, post option changes /Application of SOP's, Protocols, Scheme Rules & Benefits.

• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
• Implemented medication and

All operational nursing management activities including: planning Implementation, organizing, staffing

Evaluation and control, operational and clinical.

Client services - family members.

Responsibilities Emergency Nursing Care in Trauma: this include all clinical discipline -emergencies and day to day illnesses Including Psychiatric conditions

Hospital Risk Management of Surgical cases by: pre-authorization, review and case management. Provider relations of surgeons. Call centre duties.

Responsibilities Stock Control -all ward stock / all clinical nursing tasks relation the nursing care of mothers and babies, in maternity ward. Accomplishments Family Planning course at the department of Health & Breast Feeding course (National Breastfeeding Association)

• Implemented medication and IV administration, catheter insertion, and airway management.
• Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
• Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• All clinical nursing tasks related to the nursing care of patient with Gynaecological, Urological Plastics & Ear Nose and throat procedures