Ronè Gouws
Petrus Steyn
Summary
Experienced Retail Store Supervisor with a proven track record in maintaining high standards of cleanliness, organisation, and customer service at Hentiq 1083 Pty Ltd. Demonstrated expertise in inventory management, visual merchandising, and staff training to enhance team efficiency and drive sales. Previous roles as an Administrative Assistant at Snyman Farms Pty Ltd and Reservationists at Shonalanga Lodge have honed skills in financial reconciliation, reservation management, and document organisation. Adept at handling customer complaints with empathy and efficiency, ensuring positive relationships. Career goal includes leveraging extensive administrative and retail experience to secure a managerial position within a dynamic retail environment.
Overview
7
7
years of professional experience
Work History
Retail Store Supervisor
Hentiq 1083 Pty Ltd
Petrus Steyn
04.2025 - Current
- Maintained high standards of cleanliness and organisation throughout the store, creating a welcoming environment.
- Handled customer complaints with empathy and efficiency, resolving issues to maintain positive relationships.
- Monitored department for signs of theft and implemented corrective actions to prevent recurrence.
- Coordinated with visual merchandisers to arrange displays attractively, ensuring products are showcased effectively to boost sales.
- Supervised inventory control, conducted regular stock checks, and reordered merchandise to maintain optimal stock levels.
- Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organised shop floor.
- Managed inventory, conducted stock checks, and reordered merchandise to maintain ideal stock levels.
- Trained new employees on store policies, customer service excellence, and product knowledge to enhance team efficiency.
- Maintained a safe and tidy store environment, complying with health and safety regulations to prevent accidents and ensure customer well-being.
- Coordinated in-store events and promotions, creating engaging customer experiences and driving incremental sales.
- Analysed sales data to identify trends and adjust sales strategies accordingly for maximised profits.
- Negotiated with suppliers to secure advantageous terms and discounts, contributing to cost control and profit margin improvement.
- Designed and implemented visual merchandising strategies to enhance product appeal and drive sales.
Administrative Assistant
Snyman Farms Pty Ltd
Petrus Steyn
05.2022 - 03.2024
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Received, routed and distributed incoming mail and parcels.
- Provided support to human resources, assisting with recruitment processes and maintaining employee records.
- Reconciled monthly bank statements and resolved discrepancies.
- Managed financial accounts, reconciling bank statements and monitoring cash flow to maintain accurate records.
- Managed accounts payable and receivable, ensuring timely settlement of invoices and maximising cash flow.
- Produced monthly and year-end closing statements, financial documents and invoices.
- Updated general, sales and purchasing ledgers on schedule and verified information against documentation.
- Generated financial statements documenting revenue, expenses and liabilities.
- Coordinated month-end and year-end close processes, ensuring accurate and timely financial reporting.
- Oversaw payroll operations, ensuring timely and accurate salary payments to all employees.
- Documented employee overtime and calculated correct payment rates.
- Maintained confidentiality of payroll information, upholding strict data protection standards to safeguard employee privacy.
- Processed and input new employee information onto payroll system with required bank details, national insurance numbers and salary values.
- Reviewed approved hours to verify payment accuracy.
- Processed sick leave, maternity leave and bereavement forms and maintained related files.
- Supported HR with new hire functions, adding employee information to company databases, Sage and Afriklok
- Assisted with adjustments to payroll deductions and employee tax information.
- Managed and resolved payroll discrepancies, providing timely corrections to guarantee accurate payments.
- Calculating the fuel tax returns and refunds monthly using a computer system, Afriklok.
Reservationists
Shonalanga Lodge
Vryheid, Kwazulu-Natal
05.2019 - 03.2022
- My duties are to respond to communications from guests, travel agents, and referral networks concerning reservations made via email, telephone or through a central reservation system.
- Preparing the list of guests to arrive and managing deposits, payments on arrival and cancellations, etc.
- Do month end admin duties such as adding invoices on Sage Pastel for incomes and outcomes of the business.
- Doing payment recon of all bookings EFT, Online payments, Accounts, etc.
Administrative Clerk
Shonalanga Lodge
Vryheid, Kwazulu-Natal
05.2019 - 03.2022
- Maintained accurate records and accounts while managing routine administrative tasks.
- Sourced income and expenses, processing invoices for customers and suppliers.
- Ensured timely processing of payments, verifying accuracy in receipt and disbursement.
- Organized and prepared manager's records, enhancing document accessibility.
- Addressed inquiries from customers and suppliers, facilitating effective correspondence.
- Monitored office supplies inventory, ordering materials to prevent operational disruptions.
- Handled confidential documents with discretion to safeguard sensitive information.
- Updated company databases, maintaining current and precise operational data.
School Assistant
J.A Malherbe Primary School
Petrus Steyn, Freestate
01.2019 - 03.2019
- Supported teachers by managing printing tasks, supervising classroom activities, and ensuring student engagement during absences
- Organised classroom spaces and materials to help teacher prepare for lessons.
- Supervised students during breaks and lunchtime, ensuring a safe and orderly environment.
- Moved with children between classes, keeping students in line and minimising disruptions.
- Assisted teacher with marking assignments and reporting feedback to students and parents.
Education
Matriculated - Maths, Biology, Computer Literacy, Afrikaans, English, Engineers Graphic and Design, Life Orientation
Voortrekker High School
Bethelehem, Freestate12.2018
Skills
- Reservation management
- Interpersonal communication
- Work ethic
- Organizational skills
- Debt and credit management
- Customer service
- Visual merchandising
- Inventory management
- Data analysis
- Financial reconciliation
- Document organization
- Retail staff training and development
- Time-management
- Fluent english speaking
- MS Office
- Computer literacy
Languages
English
Afrikaans
Personal Information
- ID Number: 0009190199084
- Criminal Offences: None
- Health Status: Good
Hobbies and Interests
- Animal Caring
- Sports
- Music
- Travel
Timeline
Retail Store Supervisor
Hentiq 1083 Pty Ltd
04.2025 - Current
Administrative Assistant
Snyman Farms Pty Ltd
05.2022 - 03.2024
Reservationists
Shonalanga Lodge
05.2019 - 03.2022
Administrative Clerk
Shonalanga Lodge
05.2019 - 03.2022
School Assistant
J.A Malherbe Primary School
01.2019 - 03.2019
Matriculated - Maths, Biology, Computer Literacy, Afrikaans, English, Engineers Graphic and Design, Life Orientation
Voortrekker High School