Romy Dijkman
Johannesburg,GP
Summary
I am a qualified Organisational/Industrial Psychologist with a passion for people in the work place. I am well spoken, committed, a critical thinker and have high attention to detail.
Overview
16
16
years of professional experience
Work History
Head of People
Sunpac
03.2023 - Current
- Recruitment of all roles. Sales, Marketing, Finance, Supply Chain
- Onboarding and Induction
- Implementation of Reward and Recognition initiative
- Implementation of communication initiatives such as newsletters and company Townhalls
- Roll out Performance Management process
- Organising of fun employee engagement events
- Employee Wellness
- Exit Interviews
- Training and Development Initiatives
Manager Assessments and Learning Content
Harambee Youth Employment Accelerator (Harambee)
06.2020 - 03.2023
- Manage the work required to enable and implement Assessments for young people
- Design assessments suitable for excluded youth
- Work with various stakeholders to understand and identify what Assessments are needed, how to enable those Assessments, what channels to use, and how to interpret and incorporate results
- Run pilots and experiments where needed to test Assessments before implementation
- Work with various research partners to understand the reliability, validity and impact of various assessments
- Prepare commercial business cases for Assessments to determine feasibility of Assessments at scale
- Be continuously curious what about we need to know about young people to signal their potential to the labour market, and work closely with the product team to introduce those signals into young people's employability profiles
- Manage a team responsible for delivering the content required to enable work-readiness preparation for young people
- Partner closely with the Learning and Experience Team to ensure content is fit for purpose to enable employers and partners to deliver work-readiness programmes
- Iterate through the value proposition of work-readiness programmes, and adjust content, delivery or resource structures as needed.
National Manager - Work Seeker Support
Harambee Youth Employment Accelerator (Harambee)
05.2017 - 06.2020
- Managed the national work seeker support teams across the country to ensure work seeker support targets were achieved
- Ensured all work seeker support content was effective and valuable to our youth
- Engaged with assessment providers as required
- Partnered with clients to ensure their selection strategy was inclusive and valuable
- Sent out weekly organisation wide emails to share updates on the national work seeker targets and achievements
- Shared the Harambee strategy with the internal and external stakeholders
- Provided leadership to evolve Harambee's business model and strategy to increase our impact, including our efficiency and influence in the labour market
- Provided support to the leadership team driving Harambee's Work seeker support model and self-placement strategy to meet targets, increase our impact, including our efficiency and influence in the labour market
- Managed how multiple Harambee internal and external stakeholders more accurately match the right young people to placement opportunities
- Supported all regional Work Seeker Support managers in developing and implementing new processes to drive efficiency in delivering these services to the youth
- Designed and delivered future solutions which supported Harambee's evolving business model
- Ad hoc projects as and when required.
Head of Recruitment and Organisational Behaviour
Webhelp (Pty) Ltd previously traded as RightSource (Pty) Ltd
03.2013 - 02.2017
- Responsible for the design of job profiles for all roles across the business
- Designed competency-based interview guides and case studies for all roles across the business
- Managed the end-to-end recruitment and selection process including screening, interviewing, and contracting. Roles included customer service agents, Team Leaders, Operations Managers
- Designed UK sensitisation Cultural training
- Designed induction and onboarding material
- Designed the performance management methodology for each client
- Developed retention strategy
- Completed monthly board pack
- Sent out quarterly newsletter
- Managed the roll out of the Webhelp Employee Engagement Survey
- Managed the rollout of the Employee Assistance Programme and managed the relationship with the Employee Wellness Provider
- Handled employment equity reporting
- Managed career progression
- Conducted salary benchmarking and salary reviews.
Management Consultant
Marrooned Consulting trading as Capability Global
07.2011 - 03.2013
- Worked on various projects related to Organisational Behaviour, Change Management, Human Resources, and People Development
- Provided support and guidance on change management activities
- Designed succession planning methodology
- Project managed the transition/outsource of Standard Bank's Business Banking Contact Centre
- Assisted with the design of a Performance Management process
- Reviewed and redesigned Call Centre Agent profiles
- Provided change management support and guidance on projects relating to retrenchment and transfer of a business
- Conducted a pilot project on Outbound Sales Agents
- Responsible for Agent recruitment process for the outsource of the Everything Everywhere (T-Mobile) contact centre
- Assumed the role of Project Manager for Merchants Employer of Choice project.
Industrial Psychology Intern
Vodacom
02.2010 - 03.2011
- Gained exposure to various areas of Industrial Psychology, including career psychology, organisational behaviour, personnel psychology, psychometric assessment, change management, and ethics.
Talent Acquisition Consultant
Vodacom
02.2010 - 03.2011
- Responsible for the full end-to-end recruitment process and providing high-level support and consultation throughout the recruitment and selection process.
Corporate Trainer and Facilitator
Workwise Corporate Training Solutions
01.2008 - 01.2009
- Trained courses in customer service, assertiveness, developing productive partnerships, professionalism in the office, number accuracy and speed, essential skills of leadership, planning, and organizing
- Trained at various companies including Investec, RMB, HSBC, Minolta, Teba Ltd, UCW, and Jonathan Ball Publishers.
Education
M. Phil (Master's) Industrial Psychology -
University of Johannesburg
01.2010
Qualified speech and drama teacher (A.T.C.L/L.T.C.L) -
Trinity College Speech and Drama
01.2008
B.A Honours Industrial Psychology (Cum Laude) -
University of Johannesburg
01.2006
B.A Corporate Communication (Cum Laude) -
University of Johannesburg
01.2005
Matric -
King David High School Victory Park
01.2002
Skills
- Recruitment and Selection
- Relationship Building
- Public Speaking
- Microsoft Office
- Organizational Skills
- Attention to Detail
- Verbal Communication
- Written Communication
- Decision-Making
- Critical Thinking
- Flexible and Adaptable
Competencies Strengths
- Analysing
- Problem Solving
- Strategic thinking
- Critical reasoning
- Relating and Networking
- Persuading and Influencing
- Proficiency in public speaking and presenting
- Interpersonal Skills
- Facilitation Skills
- Leadership ability
Personal Information
- Age: 39
- Date of Birth: 10/12/84
- Gender: Female
- Nationality: South African
- Driving License: Yes
- Marital Status: Married
References
- Belinda Lewis: Chief Product Officer, Harambee Youth Employment Accelerator
- Marzanne Collins: Office of the CEO, Executive Advisor at Harambee Youth Employment Accelerator and Head of Strategy at Marooned Consulting and then Webhelp (Pty Ltd)
- Cathy Kalamaras: HR Executive Webhelp (Pty Ltd)
- Wilna Degenaar: Vodacom Talent Acquisition Manager
- Jianele Gabriel: Executive at WorkWise Corporate Training Solutions
Accomplishments
- Member of Golden Key Honours Society
- Cum Laude in Undergraduate and Honours
- Saw Harambee through to supporting 100K work seekers
- Managed online content during the Covid transition
Timeline
Head of People
Sunpac
03.2023 - Current
Manager Assessments and Learning Content
Harambee Youth Employment Accelerator (Harambee)
06.2020 - 03.2023
National Manager - Work Seeker Support
Harambee Youth Employment Accelerator (Harambee)
05.2017 - 06.2020
Head of Recruitment and Organisational Behaviour
Webhelp (Pty) Ltd previously traded as RightSource (Pty) Ltd
03.2013 - 02.2017
Management Consultant
Marrooned Consulting trading as Capability Global
07.2011 - 03.2013
Industrial Psychology Intern
Vodacom
02.2010 - 03.2011
Talent Acquisition Consultant
Vodacom
02.2010 - 03.2011
Corporate Trainer and Facilitator
Workwise Corporate Training Solutions
01.2008 - 01.2009
M. Phil (Master's) Industrial Psychology -
University of Johannesburg
Qualified speech and drama teacher (A.T.C.L/L.T.C.L) -
Trinity College Speech and Drama
B.A Honours Industrial Psychology (Cum Laude) -
University of Johannesburg
B.A Corporate Communication (Cum Laude) -
University of Johannesburg
Matric -
King David High School Victory Park
Similar Profiles
Manpreet Singh BrarManpreet Singh Brar
Automotive Prepper/Painter at Sunpac Auto CollisionAutomotive Prepper/Painter at Sunpac Auto Collision
Francois Du PreezFrancois Du Preez
Store Supervisor at MTNStore Supervisor at MTN
Faith MthenjanaFaith Mthenjana
Apprentice Teacher at Bordeaux Primary SchoolApprentice Teacher at Bordeaux Primary School