Romio Khomotso Mohlala
Summary
Romio Mohlala is a dynamic individual with a passion for travel and a keen interest in providing exceptional customer service. With a solid background as a sales representative, Romio has honed his interpersonal skills and understands the importance of delivering a memorable experience to every customer. Eager to embark on a new adventure, Romio is excited about the opportunity to combine his love for travel and working with people as a flight attendant at FlySafair. With a dedication to professionalism and a genuine enthusiasm for ensuring passenger satisfaction, Romio is poised to excel in this role.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Executive Sales Representative
Trayway Holdings
Johannesburg
05.2019 - Current
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Increased revenue through upselling and consistent contract renewals.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Negotiated and closed sales to secure profitable deals and contracts.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Met and exceeded monthly KPIs and quotas
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
- Increased new business through strategic networking and cold -calling.
- Adapted sales pitches and presentations to meet bespoke customer requirements.
- Understood market conditions, responding to fluctuations impacting sales.
Education
Matriculation Certificate -
Madibane Secondary School
Soweto, GP 2011 - 2016
Skills
Social media marketing
Sales closing techniques
New business generation
Product presentations
Sales call strategy
Customer relationship management
Negotiation
Accomplishments
- Achieved and built a brand name with over 19 000 followers on Instagram in which traffic to page leads to successful sales conversion.
- Consistently achieved a customer satisfaction rating of 95% or higher.
- Increased sales revenue by through effective account management and identifying new business opportunities.
Timeline
Executive Sales Representative
Trayway Holdings
05.2019 - Current
Matriculation Certificate -
Madibane Secondary School
2011 - 2016