Romeo Fore
Sales Associate
Cape Town
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Representative
Caltex Vasco Service Station
Cape Town
07.2016 - 07.2023
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Packaging Associate
Peter's Removal
Cape Town
03.2018 - 10.2019
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Assisted with quality and production process improvements to support new packaging initiatives.
Education
Training Course - Security
Special Services Security
Zvishavane Zimbabw 07.2011 - 09.2011
Operators Training Centre - Excavator
BGN College CC.
Belleville Cape Town 02.2017 - 02.2017
Certificate - Ordinary Level
Masehuni High School
Zvishavane Zimbabwe 01.2007 - 11.2010
Certificate - ABMA Business Management Certificate
Speciss College
Chitungwiza Harare Zimbabwe 03.2012 - 05.2012
Skills
Sales expertise
undefinedAccomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
Licensed [Job Title] - [Timeframe]
Timeline
Packaging Associate
Peter's Removal
03.2018 - 10.2019
Operators Training Centre - Excavator
BGN College CC.
02.2017 - 02.2017
Customer Service Representative
Caltex Vasco Service Station
07.2016 - 07.2023
Certificate - ABMA Business Management Certificate
Speciss College
03.2012 - 05.2012
Licensed [Job Title] - [Timeframe]
03-2012
Training Course - Security
Special Services Security
07.2011 - 09.2011
Certificate - Ordinary Level
Masehuni High School
01.2007 - 11.2010
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