Romeldah Lalamani Mphephu
Receptionist
Polokwane
Summary
Professional with comprehensive experience in Public and Private sector in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
13
13
years of professional experience
5
5
Languages
Work History
Receptionist
Department of Co-operative Governance Human Settlements and Traditional Affairs
05.2015 - Current
- Answer, screen, and forward incoming phone calls and direct visitors to the right person or department
- Maintain the office of the Executive Authority and keep all the office equipment in check as well as order any necessary office supplies
- Meeting, greeting and providing exceptional service to clients and the public
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Acting Appointment Secretary
Department of Co-operative Governance Human Settlements and Traditional Affairs
07.2022 - 05.2023
- Provide diary and administrative support to office of the executive authority
- Preparation of correspondence, including editing, formatting, preparing letters or packages.
- Organizing travel and accommodation as required domestic and international.
- Confirmation of meeting logistics and liaison with Executive Authority's security team
- Prepare executive authority’s office for meetings, escorting guests when needed
- Handled sensitive client information with discretion, safeguarding confidentiality at all times.
- Coordinated room bookings for appointments effectively, avoiding double-bookings or last-minute changes that could inconvenience clients.
- Organized office records, ensuring accurate documentation and easy retrieval of client information when needed.
- Manage the administrative and coordination activities within the office of the Executive Authority, liaise with internal and external with regard to matters relating to the portfolio of the executive authority, render a cabinet/executive council support service to the executive authority.
Cashier/Admin assistant
Dream Team Exclusive Brands
07.2014 - 04.2015
- Provide a positive customer experience with fair, friendly, and courteous service
- Register sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Provide answers to product and payment-related queries
- Develop and maintain a filing system
- Maintain contact lists
Senior Telesales Consultant
Innovation Group
11.2012 - 04.2013
- Initiating sales with potential customers over the phone
- Asking questions to engage customers and keep the conversation going
- Gathering and documenting customer information, payment methods, purchases, and reactions to products
- Keeping up to date on all products and informing customers of new products
- Meeting sales quotas
Education
National Senior Certificate -
Mbowa business college
01.2009
Bachelor of Public Management -
Regenesys Business School
Sandton, South Africa10-2024
Office Administration Certificate - undefined
Damelin College
01.2011
Skills
Fully computer literate (PowerPoint, Excel, MS Word)
Data entry
Telephone skills
File management
Office management
Administrative support
Customer/Client relations
Time management
Verbal and written communication
Organization skills
Travel coordination
References
Mr D, Ngobeni, former supervisor- Coghsta, 015 284 5000, 076 390 4379
Mr M Mokoena former supervisor- Coghsta, 084 811 5474
Timeline
Acting Appointment Secretary
Department of Co-operative Governance Human Settlements and Traditional Affairs
07.2022 - 05.2023
Receptionist
Department of Co-operative Governance Human Settlements and Traditional Affairs
05.2015 - Current
Cashier/Admin assistant
Dream Team Exclusive Brands
07.2014 - 04.2015
Senior Telesales Consultant
Innovation Group
11.2012 - 04.2013
Office Administration Certificate - undefined
Damelin College
National Senior Certificate -
Mbowa business college
Bachelor of Public Management -
Regenesys Business School
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