Romelda Loff

• Spearheaded innovative approaches to resource allocation and strategic planning that brought a 50% increase in revenue.
• Documented processes and drafted SOPs to comply with regulations and company policies.
• Developed and maintained courteous and effective working relationships.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Used coordination and planning skills to achieve results according to schedule.
• Improved operations through consistent hard work and dedication.
• Involved in planning & organizing the organization's activities to achieve targets.
• Responsible for the Profit & Loss of the business.
• Responsible for Product Development and Implementation
• Liaising with officials of government departments and regulatory bodies.
• Managing multi-disciplined teams and resolving any conflicting priorities.
• Developing business plans and preparing comprehensive business reports.
• Improving margins and maintaining high-quality service to clients.
• Building client relationships that result in revenue and profitability growth.
• Creating and maintaining links with other trade and professional associations.
• Keeping control of business expenditure, ensuring it's within agreed budgets.
• Responsible for Quality Management Systems and Policy development.
• Responsible for Research and development
• Monitoring and evaluation of key accounts
• Responsible for information and knowledge management
• Provide guidance and tactical direction with regards to learning architecture design
• Prepare documentation on aspects of e-learning projects
• Saved R200 000 by implementing cost-saving initiatives that addressed long-standing problems
• Managed team of employees, overseeing hiring, training and professional growth of employees
• Conducted research, gathered information from multiple sources and presented results
• Exceeded goals through effective task prioritization and great work ethic
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting

• Create engaging learning activities and compelling course content that enhances retention and transfer
• Work with subject matter experts and identify target audience’s training needs
• State instructional end goals and create content that matches them
• Visualize instructional graphics, user interface, and finished product
• Conduct instructional research and analysis on learners and contexts
• Apply tested instructional design theories, practice, and methods
• Manage editors and developers (Contractors)
• Performance management staff
• Coaching and mentoring
• Development of E-learning content and systems
• Ensure compliance with relevant legislative requirements (DOL, SANS, NHBRC, NCOP)
• Accreditation/program approval of learning material across all SETA’s
• Manage registration with professional bodies
• Development of content using In-design, Photoshop, Illustrator, Animator,
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
• Maintain keen understanding of training trends, developments, and best practices
• Design learning solutions by applying adult learning principles and innovative strategies in instructional design for digital and other learning modalities for high profile and complex projects
• Develop content for learning solutions for digital and other delivery modalities; collaborate with subject matter experts and stakeholders
• Provide insights and consultation regarding adult learning and instructional design, including digital assets, to colleagues and stakeholders
• Manage instructional design and development activities where multiple instructional designers and content developers are engaged to product digital and other learning solutions
• Advise and liaise with Technology Partners in development and deployment of digital learning solutions
• Network externally to leverage leading industry practices in areas of technology-based digital learning and systems
• Construct and implement digital learning taxonomy including plans for ongoing evolution of learning system architecture over time
• Ensure integration of taxonomy with platforms and work processes
• Craft processes and project management plans to ensure necessary levels of governance and oversight of learning assets.
• Establish archival scheme to ensure that growing collection of learning resources—growth both through licensing of third-party assets, and creation by employees—are technologically contemporary and meet learning needs of employee base
• Ensure high quality user experience through robust technology experiments that streamline delivery processes
• Identify, source and manage best-in-class vendors to meet ongoing content curation needs
• Bring in innovative technical tools to enhance –formal, informal and experiential learning.
• Configure learning management systems and integrating between external platforms leveraging custom APIs
• Manage multiple complex digital learning projects and serve as a resource for various learning delivery models
• Communicate with clients to negotiate solutions and determine scope
• Work with all stakeholders to ensure regular discussion on training, effectiveness of initiatives and future areas of support for various units.
• Through statistical measurement, assess effectiveness of varying routes to market for training initiatives.
• Stay current with trends and changes in training and available tools/methods and ensure that any opportunities are leveraged.
• Proactively drive content via available platforms
• Ensure global, universal access to content by ensuring regional languages are catered for using in country resources to support translation
• Build processes and relationships within business to record statistics, and maximize numbers of delegates attending different training streams (classroom, web, video on demand etc.)
• Adhere to predefined training and development framework, diagnose learning and performance gaps, recommend, design, develop and deliver innovative solutions and evaluate business impact, consistently achieving excellent customer satisfaction at all levels and meeting agreed KPIs.

SETA/ETQA

• Verify SETA requirements to optimize Skills Rebates and discretionary grants Attendance of relevant industry related committee – international forums
• Advise organization on quality assurance requirements of relevant SETA Complete workplace skills plan, interim training reports and annual training reports and submit it to correct SETA, before deadline
• Managing quality assurance and certification processes.
• Providing strategic direction to company on ETQA matters.
• Ensuring accreditation of training provider in sector and monitoring Compliance and accreditation status.
• Developing and implementing quality assurance and certification policies, processes and procedures per SETA requirements
• Developing, implementing and managing Quality Management System.
• Compiling and submitting comprehensive ETQA/SETA reports Serving as key liaison / link between company and SETA.
• Facilitating training and registration of moderators, assessors and verifiers in Sector
• Identifying areas of overlapping with other SETAs and facilitate process (is) of negotiating and concluding Memoranda of Understanding (Moues).
• Managing development of qualifications in line with legislative framework.

BBBEE

• To develop, implement and monitor supplier development program to assist them to perform better in their businesses.
• To provide advice on partnerships and joint ventures between Non-BEE suppliers and upcoming BEE enterprises in accordance with BEE requirements.
• Build effective network and stakeholder relations.
• Act as mentor for junior or new BEE staff.
• Stay abreast of all developments in area of expertise

Learnership and Skills Programs

• Maintain up-to-date and easily accessible records of training related activities.
• Ensure archived records are completed and filed appropriately
• Maintain training records, matrices and progress reports.
• Acquire resources to accredit and evaluate Learnership and skills programs in Organization
• Register Learnership Programs.
• Project management of Learnership and skills programs
• Uploading of learners onto national learner’s record database
• Uploading of results onto national learner’s record database
• Development of sales and marketing material for Learnership and skills programmes Plan Learnership and skills programmes for clients
• Updated quality control standards, methods and procedures to meet compliance requirements
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction
• Calibrated instruments and scales in production area and quality lab
• Improved quality processes for increased efficiency and effectiveness
• Equipped and organized facility to comply with company strategy for online and offline quality controls
• Wrote and implemented new rework procedures to standardize processes and streamline workflow
• Provided observations, took measurements and performed tests at various stages according to quality control plan
• Liaised with HR manager to organize and perform quality standard training for new and existing staff
• Developed and deployed production control plans and created work instructions and procedures
• Evaluated quality problems and performed assessments to identify and resolve issues
• Increased customer satisfaction through adherence to quality standards and customer requirements
• Devised specifications for processes
• Sorted product and provided expertise on non-conforming product requirements
• Rejected defective products and approved correct products
• Managed and archived quality documentation and participated in internal and external quality audits
• Led a series of quality-assurance projects and enhanced productivity, realizing 20% increase in profits
• Collaborated with contract representatives and oversaw quality control implementations and reporting

• Collaborate with Head of Department, Gaming Managers and other relevant stakeholders in identifying training needs of department and developing skills; fast-tracking individuals to suitable outcomes and career pathing.
• Research, design and development of industry regulated standards (group Wide)
• Responsible for learning program design and facilitation per required as per skills Development outcomes
• Regular liaison with CATHSSETA and ensuring that standards and requirements are adequately met.
• Plan, research and develop industry aligned courses
• Development of Operating Procedures for approval of Gauteng Gambling Board
• Develop supervisory courses for gaming operations (slots, surveillance, cash desk and tables).
• Managed regional Skills Trainers.
• Managed all accredited programs.
• Develop Leadership Development Programmes
• Facilitate Leadership Programmes
• Manage Training Budget.
• Identify and assess future and current training needs through job analysis, career paths, succession plan, annual performance
• Direct legal issues to appropriate existing channels for investigation and resolution.
• Source and/or design and develop learning programmes to address identified training needs, with aim on accreditation;
• Conduct skills audit (twice per annum) and develop skills audit material (questionnaires). Staff to be informed of skills audit prior to audit;
• Compiled company-wide training plan that integrates development needs based on business imperatives
• Ensure implementation of appropriate learning and development interventions to meet business needs and ensure ongoing performance;
• Lead from the front, being recognised as a ‘change’ leader to drive continual improvement in Learning & Development service delivery and value add;
• Assisted with compiling and submit Workplace Skills Plan to CATHSSETA; and
• Ensure that all receivable skills levies are claimed for and received.
• Measure Scheme’s skill levels against Management, Talent Management, Succession Planning and Transformation (EE)
• Develop Training Resources and other tools
• Develop and continuously update employee on-boarding framework, its related tools and processes such as manuals, multimedia visuals aids and presentations;
• Liaise with team to ensure that all new employees are on-boarded within agreed timeframe;
• Ensure that fundamental Functional Training is available and attended within specified timeframe.
• Coordinate on-the-job assessments and training Customized
• Maintain training records, matrices and progress reports
• Compile & coordinate the training plans and monitor the progress thereof Prepare and submit training reports.
• Facilitate development of employees in organization and strategies of organization equally and fairly.
• Formalize qualifications of employees through recognition of prior learning Train employed staff to claim skills development levies from SETA Provide tools, resources, support and training to support employee career development and progression
• Up-skill Consultants on current products and programs
• Coordinate and compile material for meetings
• Present and arrange training as well as visitor induction
• Design and develop Key Performance Indicators (KPI’s)
• Complete Key Performance Indicators (KPI’s)
• Generate key performance areas relevant to training and development for performance management system.
• Classroom maintenance and upkeep of facilities coordinate training expo with corporate clients dealing with key account customers
• Plan, develop and implement online learning and classroom training.

• Participated in team-building activities to enhance working relationships.
• Collaborated with team members to achieve target results.
• Worked flexible hours across night, weekend and holiday shifts.
• Resolved problems, improved operations and provided exceptional service.
• Supported organization with managing and coordinating learning and development needs, at strategic level, with group-wide focus, and manage special projects, such as:
• Assessing and recommending relevant learning solutions for functional positions within slots department.
• Design and development of learning programmes for functional skills.
• Development of Career mapping tools and instruments
• Development of succession planning strategies.
• Development of Fundamental Management programs (Industry Specific)
• Capacity building of ETD staff to use developed material.
• Development of unit standard aligned and organizationally aligned learning programmes.
• Performance manage Subordinates
• Chair Hearings and formal inquiries
• Advice on performance management systems
• Develop BBEEE monitoring tools (Skills Development)
• Develop Practical Financial Management systems and processes
• Drove operational improvements which resulted in savings and improved profit margins.
• Led projects and analyzed data to identify opportunities for improvement.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Exceeded goals through effective task prioritization and great work ethic
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Developed and implemented performance improvement strategies and plans to promote continuous improvement

• Presentation of professional, practical training service to Slots staff.
• Analyses and development of slots training programs.
• Implementation and Facilitation of learning programs
• Coaching and mentoring
• Development of career pathway progression plans for different levels.
• Career guidance and support
• Development of Operating Procedures for approval of Gauteng Gambling Board
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Onboarded new temps by entering employee information into systems
• Managed team of employees, overseeing hiring, training and professional growth of employees

• Problem-solving related to customer service for both internal and external customers.
• Monitoring of service levels within slots department. Coaching and mentoring of subordinates.
• Maintaining customer relationships; I still have customers today who come to casino and ask for me by name.
• Established contacts within industry
• Supervise Staff
• Managed Staff performance
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Carried out day-to-day duties accurately and efficiently
• Worked flexible hours across night, weekend and holiday shifts
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor