Romano Bruce Klassen

· Troubleshoot and resolve hardware, software, and network issues.

· Install and set up new systems, components, and network devices.

· Manage Active Directory (AD), including user accounts and security policies.

· Provide remote and onsite IT support to resolve technical issues.

· Monitor and maintain servers, networks, and wireless systems.

· Use ticketing systems to log and track IT support requests.

· Work within Service Level Agreements (SLA) to meet resolution times.

· Keep track of IT inventory for proper allocation and maintenance.

· Guide and support junior technicians to improve team efficiency.

Manage equipment for video conferences.

· Performed preventive machine maintenance to boost production efficiency and uphold quality standards.

· Delivered prompt technical customer support, resolving hardware/software issues and enhancing user experience.

· Trained junior technicians in best practices to strengthen team competency.

· Installed and configured new systems/parts, ensuring optimal functionality.

· Addressed user support requests via remote assistance and guided basic troubleshooting steps.

· Maintained office IT infrastructure (PCs, networks, mobile devices) and set up AV equipment for meetings.

· Monitored server rooms, wireless networks, and system infrastructure to ensure smooth operations.

· Oversaw OS/software deployments, updates, and troubleshooting for system-wide consistency.

· Managed hardware/software inventory, optimizing allocation and lifecycle maintenance.

· Streamlined help desk processes to prioritize and resolve requests efficiently.

· Upheld office IT infrastructure (PCs, networks, mobile devices) and repaired peripherals (printers/scanners).

· Optimized network performance via cabling, device installation, configuration updates, and infrastructure monitoring (server rooms, wireless systems).

· Delivered remote/onsite technical support, resolving hardware/software issues and guiding users through troubleshooting to enhance experience.

· Configured systems and managed OS/software deployments, ensuring seamless upgrades and updates.

· Maintained hardware/software inventory, overseeing lifecycle management and resource allocation.

· Managed and updated the company website, including adding new products, updating descriptions/pricing, and optimizing product listings for SEO and user experience.

· Collaborated with marketing and sales teams to align website content with promotional campaigns and seasonal trends.

· Monitored website performance using analytics tools (e.g., Google Analytics) to identify traffic patterns and improve conversion rates.