Rollette Groenewald
Administrator
Pretoria
Summary
A dedicated and highly skilled professional with experience in both administrative support and business management. Currently serving as a Short-Term Building Insurance Broker Administrator, with a strong background in car and house trade from prior roles. Highly proficient in all administrative functions, including customer service, data management, and operations coordination. Certified in POPI and well-versed in compliance, risk management, and industry regulations. In addition to full-time employment, I am a successful self-employed nail technician, managing my own business after hours, demonstrating strong entrepreneurial skills and a keen eye for detail. Seeking opportunities to leverage my diverse skill set in administrative management or related fields.
Overview
14
14
years of professional experience
Work History
Administrator
Eldorado (Edms) BPK
0002 - PRETORIA - PRETORIA
11.2017 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Interacted with clients to assist with insurance needs.
- Prepared applications, documents and data to renew insurance policies.
- Administered and maintained reports for incidents, claims, litigation and property losses.
- Balanced workload effectively between daily tasks such as correspondence handling, report generation, invoicing support and data entry-ensuring timely completion of all responsibilities.
- Processed and recorded new policies and claims.
- Posted payments to accounts and maintained records.
Property Administrator
Huurkor
0002 - PRETORIA - PRETORIA
12.2012 - 11.2017
- Conducted thorough background checks on potential tenants to maintain a safe living environment for all residents.
- Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
- Updated property listings regularly on various platforms, ensuring accurate information was readily available for prospective tenants searching online resources.
- Implemented rent collection procedures, minimizing delinquencies and improving cash flow.
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Managed lease agreements, ensuring timely renewals and accurate documentation.
- Coordinated move-ins and move-outs to ensure smooth transitions for both new and departing tenants.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Provided regular financial reporting to property owners, keeping them informed of revenue trends and expenses.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Sales Executive
Global Nissan Hatfield
02.2011 - 02.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Built diverse and consistent sales portfolio.
Receptionist and CRM Administrator
Global Suzuki & Renault Hatfield
09.2010 - 02.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Grade 10 -
Hoërskool Tuine
Pretoria 04.2001 -
Skills
Office administration
Customer service
MS office
Administrative support
Problem-solving
Time management
Recordkeeping and file management
Data analysis
Work Planning and Prioritization
Program leadership
Database management
Report generation
Timeline
Administrator
Eldorado (Edms) BPK
11.2017 - Current
Property Administrator
Huurkor
12.2012 - 11.2017
Sales Executive
Global Nissan Hatfield
02.2011 - 02.2012
Receptionist and CRM Administrator
Global Suzuki & Renault Hatfield
09.2010 - 02.2011
Grade 10 -
Hoërskool Tuine
04.2001 -
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