Rolivhuwa Rakhuhu
Cape Town
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Road Accident Fund
Cape Town
07.2024 - Current
- Draft undertaking and addendum letters where applicable.
- Assign files to General damages officers for assessment.
- Maintain up-to-date written documentation related to the departments business activities.
- Completing payment requisition on offers made.
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
- Write and distribute email, correspondence memos, letters, faxes, and forms.
- Validate and verify information and documents submitted for accurate capturing and further handling.
- Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
- Draft and send out letters to all stakeholders as required.
- Keep abreast of internal standards and business goals to ensure adherence to sound internal control
Emergency Medical Coordinator
Collinson Group
Cape Town
06.2023 - 06.2024
- Explained policies, procedures and services to patients.
- Coordinated with other healthcare professionals such as nurses and doctors to ensure quality care for patients.
- Managed incoming calls from patients regarding their medical needs or concerns.
- Managing all elements of Medical Assistance service delivery professionally and in line with company procedures. Key responsibilities include (but not limited to): Inbound & outbound call handling, email handling, case management, diary management
- Logging relevant details on the case management system ensuring the calls are handled appropriately, within policy and process.
- Providing regular updates in a timely manner to operational management on high profile and cost cases, highlighting high risk (medically or reputational) cases to your line manager
- Providing suitable alternatives and direction to clients to help resolve their problem
- Accurately maintaining the information recorded on the case management system
- Verifying, validating, and registering claims.
- Be responsive and empathetic to the needs of colleagues and clients.
- Handling complaints and queries professionally.
- Build relationships with clients quickly over the telephone and respond respectfully and positively to the client’s needs
Claims Officer
Road Accident Fund
Cape Town
03.2022 - 06.2023
- Scrutinize claims documentation.
- Determine and estimate quantum of claims.
- Consider experts reports particularly actuarial calculations.
- Instruct the relevant experts to quantify the benefits e.g., actuary, industrial psychologists on the advice of and approval of the assessor and/or senior assessor.
- Quantify benefits and make appropriate offers.
- If no expert is required, calculate the value of benefits.
- Loss of support/earnings calculation on advice of the Assessor and/or Senior Assessor.
- Provide details of income and fringe benefits in major sectors.
- Determine contingency deductions to be applied.
- Interpretation on the cap limit under the Amendment Act.
- Assess the funeral account and award benefit in terms of RAF Act.
- Communicating and explaining offers to claimants.
- Attending to queries with claimants.
- Knowledge of rules of collateral and accelerated benefits.
- Factor in contingencies also consider merits allocated.
- Prepare offer as approved by the assessor or senior assessor.
- Consider any prior payments/interim payments/WCC/Social grants/EIL under the advisement or approval of the assessor or senior assessor.
- Obtain approval in terms of delegation and send out offer.
- If accepted request payment.
- If not accepted revise offer.
- If summons served, refer matter to litigation.
- Conducting merits assessments and registration.
- Performing claims litigations, writ, summons, and panel management.
- Engage external stakeholders.
Education Assistant
Veer Steel Mills
Johannesburg
11.2021 - 02.2022
- Monitored student progress and provided feedback to lead teacher.
- Prepared visual aids, equipment and classroom displays to foster learning.
- Planned and supervised games and other recreational activities for students.
- Assisted in preparing lesson materials and bulletin board displays.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Distributed tests and collected homework assignments after completion.
Maintenace Operator
Veer Steel Mills
Johannesburg
06.2021 - 10.2021
- Minor installations of equipment, building and replacements.
- Preventing breakdown (before it occurs) by well-conceived plans of inspection, lubrication, adjustments, repair, and overhaul.
- Ensure the safe and efficient operation of equipment and machinery.
- Responsible for belts in a machine that may be checked every week; furnace equipment every month; an overhead bridge cranes every four months and so on.
Education
Bachelor of Arts - Criminology/Law
University Of Venda
Limpopo06-2021
High School Diploma -
Edison Nesengani Secondary
Limpopo12-2016
Skills
- Verbal communication
- [Language] fluency
- Filing
- Mail handling
- Legal administrative support
- Strong interpersonal skills
- Minute taking
- Critical thinking
- Excel spreadsheets
- Workflow planning
- Administrative operations
- Risk management
- Negotiation
- Office administration
- Performance improvement
Certification
- Code C1 Driver's License
- Intermediate MVA Foundation Course - 08 December 2022
- MS Word Enrance to Advance - 05 August 2022
- MS Powerpoint entrance to Advance - 12 August 2022
Languages
venda
First Language
English
Advanced (C1)
C1
Xhosa
Intermediate (B1)
B1
Tsonga
Upper Intermediate (B2)
B2
sepedi
Advanced (C1)
C1
zulu
Advanced (C1)
C1
sesotho
Upper Intermediate (B2)
B2
Affiliations
- Volunteer at Tembisa SAPS Youth Desk
References
References available upon request.
Timeline
Administrative Assistant
Road Accident Fund
07.2024 - Current
Emergency Medical Coordinator
Collinson Group
06.2023 - 06.2024
Claims Officer
Road Accident Fund
03.2022 - 06.2023
Education Assistant
Veer Steel Mills
11.2021 - 02.2022
Maintenace Operator
Veer Steel Mills
06.2021 - 10.2021
- Code C1 Driver's License
- Intermediate MVA Foundation Course - 08 December 2022
- MS Word Enrance to Advance - 05 August 2022
- MS Powerpoint entrance to Advance - 12 August 2022
Bachelor of Arts - Criminology/Law
University Of Venda
High School Diploma -
Edison Nesengani Secondary
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