ROLIVHUWA LIDOVHO
Johannesburg
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Customer Care Representative
Isuzu S.A
Johannesburg
10.2021 - 10.2022
- Assisting customers with complaints, concerns, and disputes
- Providing regular feedback and updates re status of complaints, concerns, and disputes
- Login leads and recalls sending out to different dealerships
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
Emergency Call Center Agent
Automobile Association
Johannesburg
01.2020 - 10.2021
- Receiving incoming calls and assigning cases, recording all details of the caller on the call taking systems and complete all information fields accurately and timeously
- Responsible for assigning incidents within a group or division
- Determines if an incident needs to be escalated according to priority and severity of the issue
- Manage and review personal performance against agreed targets
- Assisting customers with queries, sales and requests
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Sales consultant
Credit Clear
Johannesburg
01.2019 - 06.2019
- Working to KPI’s and revenue targets as set by the sales director
- Assisting customers with queries, sales and requests selling products and/or services to customers
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Debts Collector Agent
Nudebt Management
Alberton
03.2018 - 12.2018
- Collect outstanding debts from clients and achieve collection target to ensure positive cash flow
- Maintain debtor’s book to ensure that the debt status is accurate and latest
- Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts
- Co.fi polokwane
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained consistently high success rate of collecting on overdue accounts.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Waitress
COFI Polokwane
Polokwane
11.2016 - 02.2017
- Exceptional service by greeting and serving customers in a timely, friendly manner
- Answered questions about menu selections and made recommendations when requested checked on guests to ensure satisfaction with each food course
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
B.Sc. - Agriculture/Soil Science
University of Venda
Matric Certificate -
Ratshilumela secondary school
National
01.2007 - 1 2011
Skills
Computer literacyTime managementOrganisingCustomer serviceAttention to detail
Professional telephone demeanor
Complaint resolution
Professional telephone demeanor
Recordkeeping strengths
Creative problem solving
Strategic sales knowledge
Administrative support
Timeline
Customer Care Representative
Isuzu S.A
10.2021 - 10.2022
Emergency Call Center Agent
Automobile Association
01.2020 - 10.2021
Sales consultant
Credit Clear
01.2019 - 06.2019
Debts Collector Agent
Nudebt Management
03.2018 - 12.2018
Waitress
COFI Polokwane
11.2016 - 02.2017
Matric Certificate -
Ratshilumela secondary school
National
01.2007 - 1 2011
B.Sc. - Agriculture/Soil Science
University of Venda