Rolene Matthews
Front Office Duty Manager
Paarl
Summary
Detail-oriented manager with strong administrative capabilities in the hospitality industry. Known for effective communication and multitasking skills, contributing to streamlined operations and elevated guest satisfaction. Skilled in resolving customer concerns, coordinating daily operations, and ensuring efficient administrative processes.
Overview
8
8
years of professional experience
Work History
Front Office Duty Manager
Boschendal Wine Estate
01.2025 - Current
- Managed front office operations to ensure seamless guest experiences and satisfaction.
- Coordinated daily staff schedules, optimizing coverage for peak service periods.
- Resolved guest inquiries and complaints efficiently, maintaining high service standards.
- Implemented operational procedures that enhanced workflow and guest interactions.
- Responsible for staff payroll capturing, ensuring accurate processing of payroll information, maintaining employee payroll records, verifying timesheets, and submitting payroll data accurately and on time.
- Monitored office supplies and ordered stock as needed.
- Maintained office records, reports, and filing systems.
Housekeeping Duty Manager
Boschendal Wine Estate
09.2022 - 01.2025
- Supervised daily operations to ensure seamless guest experiences and service quality.
- Coordinated event logistics, enhancing guest satisfaction and operational efficiency.
- Trained and mentored staff on service standards and operational procedures.
- Implemented strategies to optimize workflow and improve team performance.
- Responsible for staff rosters and payroll capturing, ensuring accurate scheduling of employees, maintaining attendance records, capturing payroll information, and submitting payroll data on time while complying with company policies and procedures.
Receptionist
Boschendal Wine Estate
11.2018 - 08.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to streamline guest inquiries and service requests.
- Trained and mentored new reception staff on customer service
- Greeted and assisted visitors in a professional and friendly manner.
- Answered, screened, and directed incoming telephone calls.
- Responded to email and walk-in enquiries promptly.
- Maintained accurate records, filing systems, and office documentation.
- Handled cash, card payments, and issued receipts where applicable.
- Ordered and monitored office supplies and stationery.
- Maintained a clean, organised, and welcoming reception area.
- Coordinated communication between clients, staff, and management.
- Performed data capturing and maintained accurate databases.
- Assisted with general administrative tasks.
Education
High School Diploma -
St.Anne Private School
Matjieskloof, Nothern Cape 04.2001 -
Skills
Staff development
Strong communication skills
Time management and multitasking
Problem-solving and decision-making
Administrative and organizational skills
Payroll management
Attention to detail
Timeline
Front Office Duty Manager
Boschendal Wine Estate
01.2025 - Current
Housekeeping Duty Manager
Boschendal Wine Estate
09.2022 - 01.2025
Receptionist
Boschendal Wine Estate
11.2018 - 08.2022
High School Diploma -
St.Anne Private School
04.2001 -