Rolein Joubert

• Model Workshop Facilitator is to interact and coach adults ages 19-45.
• I teach them adaptive skills, acting skills, how to read body language, facial expressions, how to interact with different kinds of people and cultures. How to master tonality in various settings. I teach improvisation as an overall in life, not only centered around the modelling industry. I offer skills on how to be confident yet respectful whilst maintain professionalism. How to be adaptable to all possible situations and how to be refined.

As a model coach I have gathered a broad spectrum of polishing skills and elegant mannerisms, be adaptable and deal with hundreds of different personalities. I have undergone various training workshops, attended interviews/shows and have years of experience in this field. I represent Steele Academy as a coach in runway, acting, photography, international runways and productions. I teach young girls and boys ages 12-18 how to walk with confidence, how to act professional, how to take care of themselves (hair, nails, profiling, make-up etc.) and their reputation. How to build themselves as a brand and to represent a brand professionally. This requires patience, firmness, being motivational, building character, being professional, maintaining focus and being an example on a daily basis wherever I may find myself (practicing what I preach)

• Adapted quickly to changing environments for continued professionalism under pressure
• Remained focused, motivated and professional throughout long shoots and events
• Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies
• Maintained a healthy lifestyle by following strict diet and exercise regimes which allowed me to maintain a consistent appearance in line with client expectations
• Enhanced company image through professional demeanor during public appearances such as interviews or 'meet and greets'
• Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion
• Forged constructive relationships with photographers, creative directors and fashion professionals for productive working environments

I was part of a client care department consisting of four teams. On a daily basis I dealt with clients from Australia wanting to make amendments to their insurance policies, cancel them, add more cover, compare them with other insurers (retention), guide them and advise them accordingly. The main goal was to provide them with outstanding customer service, leaving them satisfied. I mastered communication and people skills and interacted with all cultures. We as a team often met to report and give feedback, backed by statistics.

We further collaborated and shared our views and experiences. The focus was on being more efficient and effective when dealing with clients to reach the highest level of customer satisfaction. By repeating this practice of advising one another, we all gained a stronger personal skillset moving forward.

• I was part of the sales department for approximately 8 months. I then moved to the client care department within the same company where my personality would be used to the fullest by taking care of people and making them feel cared for.
• Increased sales by offering advice on purchases and promoting additional products.
• Listened to customer details and offered matching solutions to meet a wide range of requirements.
• Collaborated with team members to achieve monthly sales goals and improve overall performance.
• Assisted customers with after-sales support, resolving issues efficiently and effectively as well as maintaining high satisfaction levels.