Summary
Overview
Work History
Education
Skills
Coursework
Attributes
Personal Information
Timeline
Generic
Roland Mark Garridigan

Roland Mark Garridigan

Performance Facilitator
Ladysmith

Summary

I am a Performance Facilitator with extensive experience in training and development, delivering face-to-face and virtual sessions for Metropolitan. I have excellent communication, administrative, and organizational skills, with a strong ability to build relationships at all levels. A motivated and innovative professional with a passion for upskilling and developing people with a strong commitment to continuous learning and improvement.

Overview

26
26
years of professional experience
1998
1998
years of post-secondary education

Work History

Performance Facilitator

Metropolitan Life
10.2017 - Current
  • Facilitated and delivered training on financial products, compliance, selling skills, soft skills, and systems, aligned with Metropolitan’s business goals.
  • Designed and implemented training programs tailored to diverse learning styles, promoting effective knowledge transfer and practical skill development.
  • Stayed up to date with industry trends and integrated innovative approaches into training materials and delivery methods.
  • Conducted learner assessments using tools such as quizzes, role-plays, and simulations to measure understanding and application of content.
  • Compiled detailed training reports and progress summaries, offering performance-based recommendations to management and stakeholders.
  • Led onboarding sessions for new employees, ensuring strong foundational knowledge of the company’s products, systems, and culture.
  • Supported learners post-training through Metropolitan’s Learning Management System (LMS), addressing queries and providing ongoing learning resources.
  • Assisted in content design and development, incorporating digital tools and interactive elements to enhance learning impact.
  • Led and mentored a team of junior facilitators, supporting their development through Train-the-Trainer sessions.
  • Collaborated closely with L&D teams, and subject matter experts to ensure content accuracy and relevance.
  • Delivered RE5 preparation training, leveraging personal completion of RE5 certification and attended trainer development through Growth in Motion.
  • Promoted a compliance-driven and customer-centric culture through all learning engagements and interventions.

Sales Consultant

Metropolitan Life
11.2010 - 10.2016
  • Acted as a financial planner, guiding clients to achieve their long- and short-term financial goals.
  • Delivered tailored recommendations based on detailed needs analysis.
  • Built and nurtured strong relationships with shop stewards, principals, and union members to foster trust and collaboration.
  • Conducted engaging group presentations to educate and inform clients and union members.
  • Proactively generated new business through effective marketing and outreach strategies.
  • Maintained organized daily and weekly planners, quotations, and sales call sheets to track performance and activity.
  • Addressed customer queries promptly and provided support through the help desk.
  • Efficiently filed and maintained accurate customer records to ensure smooth operations.
  • Managed all office duties with attention to detail and professionalism.
  • Supervised junior consultants, providing support to help meet and exceed sales targets.

Sales and Marketing Consultant

GVD Electrical & Appliances
05.2009 - 09.2010
  • My duties included fostering and maintaining of effective business and customer relationships with new and existing customers regarding Electrical maintenance, Air Conditioning and Refrigeration Requirements.
  • Quality Inspections of installations.
  • Vehicle Tracking and fleet management.
  • Generate and process sales orders, quotations, estimations, and purchase order requests.
  • Responsible for maintaining Stock Level and Negotiating with Buyers.
  • Assist in stores department with Paperwork, receive and dispatch of goods.
  • Monitor Technicians conduct meetings on a daily basis to discuss problems faced on the field.
  • Conduct motivational Talks.

Sunday School Superintendent / Youth Leader Assistant

Victory Chapel Church
  • Supervise Sunday School Teachers.
  • Plan Sunday lessons For Sunday School Teachers.
  • Monitor Teaching Methods.
  • Conduct Workshops with Teachers and Lessons with students.
  • Continuous Assessment of Teachers.
  • Provide Teaching Aid to Teachers.
  • Conduct Training sessions with teachers and potential youth leaders within the organization.
  • Plan Fund Raisers.
  • Write and Direct Christmas Plays for yearend Christmas program.
  • Involved in Music Team - Musician.

Sales and Marketing Consultant

Chubb Electronic Security
09.1999 - 05.2009
  • Sales and Marketing of Chubb’s Security products and services.
  • Fostering and maintaining effective business and customer relationships with new and existing Customers.
  • Compiling of quotations for customers and Tender Document Specifications/ Constant Communication with clients through emails, letters, sms facilities.
  • Designing of Intruder Detection System, Access Control and CCTV Layouts.
  • Assisting with Basic Technical support.
  • Costing and Manual Invoicing/ Generating Purchase Orders and negotiate pricing with suppliers.
  • Assessing Health Risks and adhering to Environmental Health and Safety codes and ensuring safe working conditions for technicians on site.
  • Cold calling to generate business.
  • Complete weekly planners, weekly sales call sheets.
  • General Administration Duties.

Education

National Matric Exemption Certificate -

Ladysmith Secondary School

Security Officer Grade E’ - undefined

Stretch Hughes & Associates (Security Training Academy

Sales and Marketing Diploma - undefined

IMM GSM South Africa

First Level Regulatory Examination (RE5) - undefined

Leselo Examination Body

Certificate in Financial Products - undefined

Milpark

undefined

Assessor College ODEDTP

Skills

Facilitation skills

Coursework

  • Valued Based Selling Skills, Huthwaite Africa
  • Critical Thinking Course, Kwelanga Training

Attributes

  • Excellent communication, administrative, organizational and interpersonal skills at all levels.
  • Motivated, Innovative and Passionate about Customer Service
  • Time Management Skills
  • Critical Thinking Skills
  • Always Willing to improve my skills and to work under pressure
  • Able to manage and supervise other staff members
  • Assist with Youth Development at my Church – Counseling youth – Involved in Fund Raiser for Youth and Sunday School Department.
  • Sunday School Superintendent – Planning Of Lessons and Training
  • Served as Chairperson of School Governing Body M.L. Sultan Primary School from 2003 to 2014.
  • Served as Treasurer for School Governing Body at ML Sultan Primary School
  • Served as Treasurer for the School Governing Body at the Ladysmith Secondary School

Personal Information

  • Ethnicity: Asian
  • Date of Birth: 11/10/79
  • Gender: Male
  • Nationality: South African
  • Marital Status: Married - 3 children

Timeline

Performance Facilitator

Metropolitan Life
10.2017 - Current

Sales Consultant

Metropolitan Life
11.2010 - 10.2016

Sales and Marketing Consultant

GVD Electrical & Appliances
05.2009 - 09.2010

Sales and Marketing Consultant

Chubb Electronic Security
09.1999 - 05.2009

Sunday School Superintendent / Youth Leader Assistant

Victory Chapel Church

Security Officer Grade E’ - undefined

Stretch Hughes & Associates (Security Training Academy

Sales and Marketing Diploma - undefined

IMM GSM South Africa

First Level Regulatory Examination (RE5) - undefined

Leselo Examination Body

Certificate in Financial Products - undefined

Milpark

undefined

Assessor College ODEDTP

National Matric Exemption Certificate -

Ladysmith Secondary School

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Roland Mark GarridiganPerformance Facilitator