Roland Mark Garridigan
Performance Facilitator
Ladysmith
Summary
I am a Performance Facilitator with extensive experience in training and development, delivering face-to-face and virtual sessions for Metropolitan. I have excellent communication, administrative, and organizational skills, with a strong ability to build relationships at all levels. A motivated and innovative professional with a passion for upskilling and developing people with a strong commitment to continuous learning and improvement.
Overview
26
26
years of professional experience
1998
1998
years of post-secondary education
Work History
Performance Facilitator
Metropolitan Life
10.2017 - Current
- Facilitated and delivered training on financial products, compliance, selling skills, soft skills, and systems, aligned with Metropolitan’s business goals.
- Designed and implemented training programs tailored to diverse learning styles, promoting effective knowledge transfer and practical skill development.
- Stayed up to date with industry trends and integrated innovative approaches into training materials and delivery methods.
- Conducted learner assessments using tools such as quizzes, role-plays, and simulations to measure understanding and application of content.
- Compiled detailed training reports and progress summaries, offering performance-based recommendations to management and stakeholders.
- Led onboarding sessions for new employees, ensuring strong foundational knowledge of the company’s products, systems, and culture.
- Supported learners post-training through Metropolitan’s Learning Management System (LMS), addressing queries and providing ongoing learning resources.
- Assisted in content design and development, incorporating digital tools and interactive elements to enhance learning impact.
- Led and mentored a team of junior facilitators, supporting their development through Train-the-Trainer sessions.
- Collaborated closely with L&D teams, and subject matter experts to ensure content accuracy and relevance.
- Delivered RE5 preparation training, leveraging personal completion of RE5 certification and attended trainer development through Growth in Motion.
- Promoted a compliance-driven and customer-centric culture through all learning engagements and interventions.
Sales Consultant
Metropolitan Life
11.2010 - 10.2016
- Acted as a financial planner, guiding clients to achieve their long- and short-term financial goals.
- Delivered tailored recommendations based on detailed needs analysis.
- Built and nurtured strong relationships with shop stewards, principals, and union members to foster trust and collaboration.
- Conducted engaging group presentations to educate and inform clients and union members.
- Proactively generated new business through effective marketing and outreach strategies.
- Maintained organized daily and weekly planners, quotations, and sales call sheets to track performance and activity.
- Addressed customer queries promptly and provided support through the help desk.
- Efficiently filed and maintained accurate customer records to ensure smooth operations.
- Managed all office duties with attention to detail and professionalism.
- Supervised junior consultants, providing support to help meet and exceed sales targets.
Sales and Marketing Consultant
GVD Electrical & Appliances
05.2009 - 09.2010
- My duties included fostering and maintaining of effective business and customer relationships with new and existing customers regarding Electrical maintenance, Air Conditioning and Refrigeration Requirements.
- Quality Inspections of installations.
- Vehicle Tracking and fleet management.
- Generate and process sales orders, quotations, estimations, and purchase order requests.
- Responsible for maintaining Stock Level and Negotiating with Buyers.
- Assist in stores department with Paperwork, receive and dispatch of goods.
- Monitor Technicians conduct meetings on a daily basis to discuss problems faced on the field.
- Conduct motivational Talks.
Sunday School Superintendent / Youth Leader Assistant
Victory Chapel Church
- Supervise Sunday School Teachers.
- Plan Sunday lessons For Sunday School Teachers.
- Monitor Teaching Methods.
- Conduct Workshops with Teachers and Lessons with students.
- Continuous Assessment of Teachers.
- Provide Teaching Aid to Teachers.
- Conduct Training sessions with teachers and potential youth leaders within the organization.
- Plan Fund Raisers.
- Write and Direct Christmas Plays for yearend Christmas program.
- Involved in Music Team - Musician.
Sales and Marketing Consultant
Chubb Electronic Security
09.1999 - 05.2009
- Sales and Marketing of Chubb’s Security products and services.
- Fostering and maintaining effective business and customer relationships with new and existing Customers.
- Compiling of quotations for customers and Tender Document Specifications/ Constant Communication with clients through emails, letters, sms facilities.
- Designing of Intruder Detection System, Access Control and CCTV Layouts.
- Assisting with Basic Technical support.
- Costing and Manual Invoicing/ Generating Purchase Orders and negotiate pricing with suppliers.
- Assessing Health Risks and adhering to Environmental Health and Safety codes and ensuring safe working conditions for technicians on site.
- Cold calling to generate business.
- Complete weekly planners, weekly sales call sheets.
- General Administration Duties.
Education
National Matric Exemption Certificate -
Ladysmith Secondary School
Security Officer Grade E’ - undefined
Stretch Hughes & Associates (Security Training Academy
Sales and Marketing Diploma - undefined
IMM GSM South Africa
First Level Regulatory Examination (RE5) - undefined
Leselo Examination Body
Certificate in Financial Products - undefined
Milpark
undefined
Assessor College ODEDTP
Skills
Facilitation skills
Verbal and written communication skills
Presentation skills Interpersonal skills
Proficient in MS Office
Planning and organising skills
Understanding people
Providing feedback
Numeracy
Coursework
- Valued Based Selling Skills, Huthwaite Africa
- Critical Thinking Course, Kwelanga Training
Attributes
- Excellent communication, administrative, organizational and interpersonal skills at all levels.
- Motivated, Innovative and Passionate about Customer Service
- Time Management Skills
- Critical Thinking Skills
- Always Willing to improve my skills and to work under pressure
- Able to manage and supervise other staff members
- Assist with Youth Development at my Church – Counseling youth – Involved in Fund Raiser for Youth and Sunday School Department.
- Sunday School Superintendent – Planning Of Lessons and Training
- Served as Chairperson of School Governing Body M.L. Sultan Primary School from 2003 to 2014.
- Served as Treasurer for School Governing Body at ML Sultan Primary School
- Served as Treasurer for the School Governing Body at the Ladysmith Secondary School
Personal Information
- Ethnicity: Asian
- Date of Birth: 11/10/79
- Gender: Male
- Nationality: South African
- Marital Status: Married - 3 children
Timeline
Performance Facilitator
Metropolitan Life
10.2017 - Current
Sales Consultant
Metropolitan Life
11.2010 - 10.2016
Sales and Marketing Consultant
GVD Electrical & Appliances
05.2009 - 09.2010
Sales and Marketing Consultant
Chubb Electronic Security
09.1999 - 05.2009
Sunday School Superintendent / Youth Leader Assistant
Victory Chapel Church
Security Officer Grade E’ - undefined
Stretch Hughes & Associates (Security Training Academy
Sales and Marketing Diploma - undefined
IMM GSM South Africa
First Level Regulatory Examination (RE5) - undefined
Leselo Examination Body
Certificate in Financial Products - undefined
Milpark
undefined
Assessor College ODEDTP
National Matric Exemption Certificate -
Ladysmith Secondary School