Summary
Overview
Work History
Education
Skills
PERSONAL DETAILS
Timeline
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Rohana Chetty

Durban

Summary

Professional with strong expertise in quality management, adept at leading teams to achieve high standards and optimal results. Known for fostering collaboration, maintaining reliability, and adapting to changing needs. Skilled in process improvement, quality control, and team leadership, bringing results-driven approach to every task. Enthusiastic about driving continuous improvement and ensuring excellence in all projects.

Overview

7
7
years of professional experience
1
1
Language

Work History

Quality Team Leader

Ignition Group - Head Office
Durban
03.2024 - Current
  • Coached team members on best practices in quality assurance, fostering a culture of excellence and accountability.
  • Handled scheduling, data tracking and other administrative functions for quality team.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Recognized outstanding achievements within the team, instilling motivation for continued excellence in daily operations.
  • Determined quality department standards, practices, and procedures.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Evaluated current operational practices and implemented methods that offered notable improvement.

Client Liaison Auditor

Ignition Group - Head Office
Durban
03.2022 - 03.2024
  • Good judgement and decision-making capabilities
  • Knowledge of Microsoft office suite products
  • Provided regular progress reports on projects to both clients and management teams, fostering transparency in communication.
  • Fostered a collaborative environment among internal teams involved in fulfilling client requests by sharing information openly and consistently communicating expectations around deadlines.
  • Maintained detailed records of all client interactions, allowing for easy reference when addressing future needs or concerns.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Enhanced client relations by addressing concerns and providing timely solutions to issues.

Quality Assurance Analyst

Ignition Group - Head Office
Durban
02.2019 - 03.2022
  • Provides actionable data to various internal support groups, as needed.
  • Participated in quality assurance initiatives to ensure consistent imaging standards across the department.
  • Enhanced customer satisfaction levels through consistent quality assurance monitoring and feedback for agents.
  • Exceeded quality assurance standards through diligent attention to detail and commitment to excellence.

Education

Chemical Engineering

Central Technical College
Durban
04.2001 -

High School Diploma -

Meadowlands School of Technology
Durban
04.2001 -

Skills

Excellent communication

Time management abilities

Teamwork and collaboration

Monitoring and evaluation

Problem-solving abilities

Decision-making

PERSONAL DETAILS

  • Surname: Chetty
  • Name: Rohana
  • Home Address: 187 Montdene Drive, Croftdene, Chatsworth, 4092
  • Contact Details: 0832727764
  • Identity Number: 9703170118087
  • Date Of Birth: 1997-03-17
  • Gender: Female
  • Marital Status: Single
  • Health: Excellent
  • Criminal Record: None
  • Driver's license: Code 8

Timeline

Quality Team Leader

Ignition Group - Head Office
03.2024 - Current

Client Liaison Auditor

Ignition Group - Head Office
03.2022 - 03.2024

Quality Assurance Analyst

Ignition Group - Head Office
02.2019 - 03.2022

Chemical Engineering

Central Technical College
04.2001 -

High School Diploma -

Meadowlands School of Technology
04.2001 -

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Rohana Chetty