Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Rohan Pretorius

Branch Manager
Roodepoort

Summary

I am a driven sales/branch management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes.

Multifaceted leader with analytical and diligent approach to building and leading strong teams. I am a Performance-oriented Sales Leader offering exceptional record of achievement over a 20-year career. I'm a tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. I am also an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

Sales Manager

Tile Africa Randburg(Norcros SA)
Randburg
12.2018 - 12.2022
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Resolved various issues impacting sales management and business operations.
  • Generated financial and operational reports to assist management with business strategy.
  • Implemented service improvements to enhance sales cycle.
  • Complied with regulatory guidelines and requirements.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Consulted customers to boost product sales and services.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Launched new training program to boost employee skills and staff retention rate.
  • Boosted sales and customer loyalty through incentive programs.
  • Developed and implemented measures to reduce stock loss and shrinkage.
  • Managing stock holding with budgeted parameters: Ensured that the branch's inventory levels were in line with budgeted targets.
  • Maintained cleanliness and organization of the branch.
  • Following set SOPs and policy and procedures: Adhered to established policies and procedures to ensure the smooth operation of the branch


Branch Manager

Tile Africa Clearwater(Norcors SA)
Roodepoort
01.2017 - 11.2018
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Resolved various issues impacting sales management and business operations.
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
  • Generated financial and operational reports to assist management with business strategy.
  • Implemented service improvements to enhance sales cycle.
  • Complied with regulatory guidelines and requirements.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Consulted customers to boost product sales and services.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Launched new training program to boost employee skills and staff retention rate.
  • Boosted sales and customer loyalty through incentive programs.

Branch Manager

Tile Africa(Norcros SA)
Roodepoort
04.2016 - 11.2018
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Resolved various issues impacting sales management and business operations.
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
  • Generated financial and operational reports to assist management with business strategy.
  • Implemented service improvements to enhance sales cycle.
  • Examined customer loan applications for loan approvals and denials.
  • Complied with regulatory guidelines and requirements.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Consulted customers to boost product sales and services.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Launched new training program to boost employee skills and staff retention rate.
  • Boosted sales and customer loyalty through incentive programs.

Branch Manager

Tile Africa(Norcros SA)
Alberton
03.2015 - 03.2016
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Resolved various issues impacting sales management and business operations.
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
  • Generated financial and operational reports to assist management with business strategy.
  • Implemented service improvements to enhance sales cycle.
  • Examined customer loan applications for loan approvals and denials.
  • Complied with regulatory guidelines and requirements.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Consulted customers to boost product sales and services.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Launched new training program to boost employee skills and staff retention rate.
  • Boosted sales and customer loyalty through incentive programs.
  • Following set SOPs and policy and procedures: Adhered to established policies and procedures to ensure the smooth operation of the branch.

Sales Manager

Tile Africa(Norcros SA)
Pretoria
02.2014 - 02.2015
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Established and cultivated solid business relationships with new or existing customers.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Managed accounts to retain existing relationships and grow share of business.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Drove sales by developing multi-million dollar contract sales.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Implemented systems and procedures to increase sales.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

High School Diploma -

Akasia High School
Pretoria North, South Africa
01.1997 - 12.2002

Certificate - Business Operations And Starategy

International Business And Management Institute
Berlin
12.2022 - 01.2023

Certificate - Project Management

University of Cape Town
Cape Town
02.2023 - Current

Skills

    Business development and planning

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Accomplishments

  • Supervised team of 18 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved the highest shower sales through effectively helping with shower displays in all the store and so increase sales and improving margins.

Interests

Hunting

Rugby

Timeline

Certificate - Project Management

University of Cape Town
02.2023 - Current

Certificate - Business Operations And Starategy

International Business And Management Institute
12.2022 - 01.2023

Sales Manager

Tile Africa Randburg(Norcros SA)
12.2018 - 12.2022

Branch Manager

Tile Africa Clearwater(Norcors SA)
01.2017 - 11.2018

Branch Manager

Tile Africa(Norcros SA)
04.2016 - 11.2018

Branch Manager

Tile Africa(Norcros SA)
03.2015 - 03.2016

Sales Manager

Tile Africa(Norcros SA)
02.2014 - 02.2015

High School Diploma -

Akasia High School
01.1997 - 12.2002

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Rohan PretoriusBranch Manager