Roger McLoughlin
Customer Services Manager
Randburg
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
32
32
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Manager
Consolidated African Technologies
Randburg
04.1997 - 09.2020
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept inventory of parts/ stock
- Created and reviewed invoices to confirm accuracy.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Service and Repair Technician
Unisys
Randburg
08.1988 - 04.1997
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Adjusted machine settings to maximize performance and equipment longevity.
- Maintained inventory of repair supplies and ordered parts.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Communicated with suppliers and vendors to order new parts and components.
Education
J.D. - Electrical Engineering
01.1982 - 07.1985
Skills
Complaint resolution
Administrative support
CRM
Background in Technical Training
Technical Support
Customer-focused
Affiliations
- Institute of Electrical and Electronics Engineers
Hobbies Walking, Hiking Club
Walk and hike with the Johannesburg Hiking Club
Timeline
Customer Service Manager - Consolidated African Technologies
04.1997 - 09.2020
Service and Repair Technician - Unisys
08.1988 - 04.1997
Witwatersrand Technikon - J.D., Electrical Engineering
01.1982 - 07.1985