Rofhiwa Makhuvha
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Corporate Credit Administrator
Nedbank
01.2020 - 11.2024
- Process, Verify, compile, sort and organize data to capture information into designated database accurately
- Ensure all necessary documents are in order.
- Trained new staff members on credit administration duties and responsibilities as needed.
- Monitor and manage existing credit accounts.
- Conducting background checks of new and existing clients.
- Prepare and submit monthly reports to senior management.
- Ensure that new and old corporate applications are captured within the service level agreement on a daily basis.
- Verify outdated data and make necessary changes to record.
- Managing queries and escalations in time.
- Collaborate with team members to address escalations and unresolved queries to management.
- Received inbound customer calls related to credit and accounts receivable.
- Processed recurring automated payments and credit card payments.
- Manage and monitor credit policies to minimize risk and ensure compliance
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Reduced overhead costs through careful budget management and resource allocation.
Branch Administrator
Nedbank
09.2017 - 12.2019
- Minimize operational costs by avoiding unnecessary expenses
- Adhere to daily schedule to ensure targets are met by following work plan
- Escalate all unresolved queries to management
- Perform all admin duties
- Ensure all FICA's documents sent, received and verified
- Collaborated with senior management to develop strategic plans for branch expansion and improvement initiatives.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Collects all branch daily work
- Doing all branch reports including management.
- Ensured compliance with local laws pertaining to safety regulations within the workplace.
- Generated daily sales reports for management review purposes.
Enquiries Consultant
Nedbank
06.2013 - 08.2017
- Liaised with customers,management and sales team to better understand customer needs and recommend appropriate solutions.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Cross selling products to client to create a lead to sales
- Handling Atm enquiries, respond to clients inquiries on financial statements
- Displayed strong telephone etiquette, effectively handling difficult calls.
Teller
Nedbank
04.2009 - 07.2013
- Processed customer transactions promptly and minimizing wait times
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Reduced errors in transaction processing by double checking -check systems for any amount large or small withdrawals and deposits.
- Preparing cash management
- Providing good service to customers.
- Maintained confidentiality of all customer records and information according to company policies.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Education
Diploma - Cost and Management Accounting
Tshwane University of Technology
Pretoria, South Africa04-2004
Skills
- Customer service
- Team player
- Ms office
- Data entry
- Attention to detail
- Data confidentiality
- Problem solving
- Accurate
- Time management
- Admin and filing
- Mail and calls handling
- Credit Reports
- Customer Engagement
- Application Review
- Communication
- Problem solving
- Verification
- Data capture
Languages
English
Venda
Sotho
Additional Information
- References available on request.
Timeline
Corporate Credit Administrator
Nedbank
01.2020 - 11.2024
Branch Administrator
Nedbank
09.2017 - 12.2019
Enquiries Consultant
Nedbank
06.2013 - 08.2017
Teller
Nedbank
04.2009 - 07.2013
Diploma - Cost and Management Accounting
Tshwane University of Technology
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