ROESHAANAH GREEN
REGIONAL KEY ACCOUNTS MANAGER
Mitchells Plain
Summary
Dynamic sales and marketing professional eager to contribute to a forward-thinking team by leveraging enthusiasm and a strong work ethic to drive success for both personal and organizational growth. Passionate about creative thinking and collaborative problem-solving, with a dedication to fostering the continued development of all stakeholders. Key attributes include determination, agility, commitment, and accountability, forming the foundation for achieving exceptional results. Results-driven with an unwavering desire to excel and make a meaningful impact.
Overview
25
25
years of professional experience
2
2
Languages
Work History
Regional Key Accounts Manager
County Fair
11.2016 - Current
- Delivering exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Attend to all queries in a professional manner.
- Follow up and implement company policies and audit requirements.
- Manage the day to day operations of the field teams and to ensure the succession of their advancement through our store merchandising standards.
- Interfacing with customers at store level and regional level.
- Implementation of customer sales budgets and targets.
- Constant observation of customer needs and requirements.
- Shape customer service delivery according to their competencies.
- Plan and manage operational activities.
- Develop a winning team, adapt and change the team where necessary.
- Monitor the quality of service delivery in order to meet company expectations.
- Manage and lead the team of Managing Key Accounts within the framework of the business.
- Supporting the Retail Account Managers.
- Supporting the Sales Team.
- Supporting the internal Sales Admin (Reports, Claims, Pricing).
- Supporting the internal sales department to function effectively.
- Supporting the internal sales department to meet customer expectations.
- Supporting the internal sales department to meet customer and department specific expectations.
- Financial control and cash flow management.
- Presentations.
- Sales targets and achievements.
- Achieve full potential of the team and the business.
- Managing the team to ensure the team achieves its objectives.
- Managing the team to ensure the team achieves its sales targets.
- Managing the team to ensure the team achieves its sales targets and objectives.
- Motivating the team to achieve their sales targets.
- Enhancing customer service delivery.
- Enhancing customer service delivery and customer service levels.
- Enhancing customer service delivery and customer service levels and enhancing partners (operational).
- Ensuring Sales KPI's are achieved.
Sales Representative
County Fair
08.2016 - 10.2016
- Establish strong relationships with Retail Customers.
- Customer management and relationship development.
- Manage point of purchase objectives, OSA, forward share, display, stock levels, labels, point of sale.
- Manage returns according to company policy.
- Manage sales and merchandising agents market coverage, merchandising service frequencies on a store by store basis.
- Identify product growth opportunities within area.
- New accounts and applications to be handled according to company policy.
- Trade show involvement.
- Investigate and attend to consumer complaints.
- Market Intelligence – Communication of market related information.
Bookkeeper
County Fair
11.2015 - 07.2016
- Recording and maintaining a company’s daily financial transactions.
- Preparing reports for managers and trial balances for accountants.
- Assisting with Payroll , invoice generation, credit control, and maintaining general transaction details.
- Processing accounts payable and accounts receivable.
Cash Office Administrator
County Fair Foods
07.2008 - 10.2015
- Liaising with clients.
- Liaising with bank intermediaries.
- Capturing of Credits.
- Capturing of Debits.
- Capturing of Credit Limits.
- Capturing of Credit Limits and Payments on the Cape Mate System.
- Daily Banking.
- Daily Banking and Wages.
- Daily Banking and Wages and Salaries.
- Daily Banking and Wages and Salaries and Wages.
Property Finance Administrator
Nationwide Homeloans
05.2007 - 06.2008
- Liaising with clients.
- Capturing of bond applications on the system.
- Capturing and updating client information on spreadsheets.
- Updating and maintaining client base.
Cashiering Supervisor
Grandwest Casino
12.2000 - 04.2007
- Assisting guests with queries.
- Balancing and reconciling of Cash Desk Recon.
- Balancing and reconciling of Chip Recon.
- Capturing of reports on the Cape Mate System.
- Reconciling and balancing of foreign exchange.
- Prepare Rota’s and attendance registers of cashiers.
- Update marketing groups.
- Audit cage Recons and Treasuries.
- Check cash, cheque, debit card, credit card and foreign exchange banking.
- Debtors, supervising cashiers.
Treasury Cashier
Grandwest Casino
12.2000 - 04.2007
- Maintain and balance float; issuing and receiving cashier floats, receipt in revenue for Tables and Slots departments.
- Process cheque, debit card, foreign exchange and credit card sales.
- Issuing and cashing winners cheques, capturing receipts, disbursements, unclaimed credits and credit notes, loading and reconciling ACM’s.
- Cash banking.
Prive Cashier
Grandwest Casino
12.2000 - 04.2007
- Supplying and receiving of casino chips to Tables department.
- Maintaining and balancing cash desk, cheque, debit card and credit card sales.
- Exchanging and processing of foreign exchange.
- Processing cage banking systems.
- Processing markers for Cashiering and Cash Desk.
- Issuing and Cashing of Winners cheques.
- Processing credit notes.
Education
Undergraduate - Bachelors Degree in Marketing Management
Mancosa
Cape Town01.2024
Senior Certificate - English, Afrikaans, Mathematics, Biology, Accountancy, Business Economics
Mondale Senior Secondary
Mitchells Plain, Cape Town01.1999
Skills
- Relationship management
- Data-driven decision making
- Goal-oriented mindset
- Territory management
Timeline
Regional Key Accounts Manager
County Fair
11.2016 - Current
Sales Representative
County Fair
08.2016 - 10.2016
Bookkeeper
County Fair
11.2015 - 07.2016
Cash Office Administrator
County Fair Foods
07.2008 - 10.2015
Property Finance Administrator
Nationwide Homeloans
05.2007 - 06.2008
Cashiering Supervisor
Grandwest Casino
12.2000 - 04.2007
Treasury Cashier
Grandwest Casino
12.2000 - 04.2007
Prive Cashier
Grandwest Casino
12.2000 - 04.2007
Senior Certificate - English, Afrikaans, Mathematics, Biology, Accountancy, Business Economics
Mondale Senior Secondary
Undergraduate - Bachelors Degree in Marketing Management
Mancosa
References
- Heather, Hanslo, (021) 505 7366, Grandwest Casino & Entertainment World
- Beverley, Lee, Beverley.Lee@Countyfair.co.za, (021) 505 8045, County Fair Foods a Division of Astral Operations Ltd
DRIVING LICENSE
Driving license category Yes
PERSONAL DETAILS
- Date of birth 27 Oct 1981
- Nationality South African