ROELOF OPPERMAN
George
Summary
Accomplished Branch Manager at Ansultech Fire Systems, renowned for enhancing customer satisfaction and driving revenue growth through strategic relationship building and sales development. Expert in branch operations management, consistently exceeding targets and improving profitability. Skilled in coaching and mentoring, fostering a high-performance team environment.
Have experience in the following Fire fighting systems:
FIRE ALARM CONVENTIONAL AND ADDRESSABLE SYSTEMS
FIRE SUPPRESSION SYSTEMS
SERVICING OF PORTABLE EXTINGUISHER
Overview
34
34
years of professional experience
Work History
Branch Manager
Ansultech Fire Systems
Lusaka
01.2015 - 07.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Operations Manager
Amerex Fire Systems
04.2008 - 12.2014
- Maintaining high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Provide service teams with the schedule of clients to be service weekly.
- Maintain stock levels in warehouse and order stock when required
- Provide clients with fire fighting demonstrations
- Manage 18 Staff members as
Manager Tour Product Development
South Africa Airways
10.1990 - 09.1997
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Die Adelaar
Roodepoort, South Africa11.1977
Skills
Customer service
Timeline
Branch Manager
Ansultech Fire Systems
01.2015 - 07.2024
Operations Manager
Amerex Fire Systems
04.2008 - 12.2014
Manager Tour Product Development
South Africa Airways
10.1990 - 09.1997
High School Diploma -
Die Adelaar
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