Roeline Venter
Administration, Supervisor, Owner/Manager
GRABOUW
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 24 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
19
19
years of professional experience
Work History
Owner/Manager
Die Blou Yssak
Grabouw, South Africa
08.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Operations Supervisor
Pepkor Logistics
Bloemfontein, South Africa
02.2021 - 03.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
Store Manager
Pep
Bloemfontein
08.2018 - 02.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Administrator Coordinator
Pepkor Logistics
Bloemfontein, South Africa
06.2012 - 08.2018
- Implemented a more efficient filing system that improved document retrieval times significantly.
- Ensured compliance with company policies by maintaining accurate employee records and documentation.
- Provided exceptional customer service to both internal and external clients, resolving issues promptly.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
Administrative Assistant
Pepkor Logistics
Klerksdorp
03.2006 - 06.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
No Degree - Road Transport Management
University of Johannesburg
Johannesburg 04.2001 -
Skills
Business management
Customer relations
Client service
Budget administration
Small business operations
Relationship building
Business marketing
Administrative oversight
Marketing
Sales management
Business development
KPI management
Timeline
Owner/Manager
Die Blou Yssak
08.2022 - Current
Operations Supervisor
Pepkor Logistics
02.2021 - 03.2022
Store Manager
Pep
08.2018 - 02.2021
Administrator Coordinator
Pepkor Logistics
06.2012 - 08.2018
Administrative Assistant
Pepkor Logistics
03.2006 - 06.2012
No Degree - Road Transport Management
University of Johannesburg
04.2001 -