ROEKEYA HILL
Table View
Summary
Team Leader with a passion for coaching and guiding people. Have 17 years banking experience and 3,5 years teaching experience. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Works great under extreme stress and deadlines. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
20
20
years of professional experience
Work History
FAIS Enablement Officer
The Standard Bank of South Africa
National
12.2022 - Current
- Provided detailed, yet understandable risk and compliance concepts to key stakeholders in organization.
- Adhered to written risk and compliance policies and procedures for business activities.
- Provided detailed, understandable risk and compliance concepts to key stakeholders.
- Developed and maintained risk control frameworks to ensure compliance with regulatory requirements.
- Directed team responsible for performing consumer lending compliance monitoring and risk assessments.
- Analyzed data to identify potential areas of compliance risk and recommend improvements.
- Conducted risk assessments of current processes and procedures to identify areas of non-compliance.
- Developed strategies to mitigate identified risks and ensure compliance with applicable laws and regulations.
- Ensured compliance with safety regulations and monitored production activities to minimize risk.
Team Leader Prestige Banking
The Standard Bank of South Africa
Western Cape
10.2021 - 12.2022
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Trained employees on additional job positions to maintain coverage of roles.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Developed and implemented strategic plans to achieve company objectives.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Ensured compliance with industry regulations and company policies.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
Team Leader HomeComing
The Standard Bank of South Africa
Western Cape
06.2020 - 10.2021
- Oversaw quality control to identify inconsistencies and malfunctions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Worked closely with human resources to support employee management and organizational planning.
- Developed strategies for problem solving and conflict resolution among team members.
- Established clear expectations for employees, providing guidance when needed.
- Delegated daily tasks to team members to optimize group productivity.
- Set specific goals for projects to measure progress and evaluate end results.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Identified needs of customers promptly and efficiently.
- Provided coaching and feedback on employee performance, encouraging professional development.
Team Leader
The Standard Bank of South Africa
Western Cape
02.2014 - 08.2020
- Customer Services, Management, Branch Administration, Sales Management, Leadership, Risk & Compliance, Financial Management
- Collaborated with other departments to ensure alignment of goals across teams.
- Worked closely with human resources to support employee management and organizational planning.
- Developed strategies for problem solving and conflict resolution among team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Educator
Greytown High School
Kwazulu Natal
07.2010 - 02.2014
- Grade 8 & 9: Afrikaans, Accountancy, Mathematics, Business Studies
- Grade 10: Mathematics Literacy, Accountancy, Business Studies, Life Orientation
Banker
Standard Bank
Johannesburg
11.2004 - 06.2010
- Teller/ Cashier, ATM Custodian, Team leader Tellers, Customer Service Consultant, Customer Information Consultant, Float, Business Banking, Customer Consulting
Education
Advanced Diploma In Management Practices - Finance
Henley Business School
Johannesburg12-2024
Certificate: Core Banking & Financial Services - Core Banking and Financial Services
Cornerstone
Western Cape11.2020
Certificate in Introduction to Business Accounting - Business Accounting
Elearnsa
Western Cape, South Africa08.2020
Certificate in Human Resources - Human Resources
Eleansa
Western Cape, South Africa08.2020
Certificate in Business Banking - Business Banking
Elearnsa
Western Cape, South Africa08.2020
Certificate in Business and Office Administration - Business and Office Management
Elearnsa
Western Cape, South Africa08.2020
Certificate in Self Leadership - Self Leadership
Elearnsa
Western Cape08.2020
Certificate in Creative Thinking and Innovation - Creative Thinking & Innovation
Elearnsa
Western Cape, South Africa08.2020
National Certificate in Banking - Banking
BANKSETA
Western Cape, South Africa11.2017
Certificate In Human Resources - Human Resources
Cape Peninsula University of Technology
Western Cape, South Africa07.2015
Skills
- Interpersonal Skills
- Interpersonal Communication
- Customer Service
- Marketing and Sales
- Management
- Leadership Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Analytical Skills
- Motivational Skills
- Communication and Presentation
- Professional Skills
- Hard Working
- Committed
- Regulatory compliance
- Customer service
- Team leadership
- Employee training
- Problem solving
- Project management
- Multitasking
- Risk assessment
Languages
- English
- Afrikaans
References
- Gaynor Eccles, Standard Bank, gaynor.eccles@standardbank.co.za, +27834127525
- Malcolm Higgins, Standard Bank, malcolm.higgins@standardbank.co.za, +27829400080
- Charmaine Johnson, Retired Area Manager Standard Bank, +27834506741
Hobbies and Interests
- Cooking
- Baking
- Reading
- Investigations
- Watching movies
- Spending quality time with my children
- Hiking
- Exploring new places
Personal Information
- Place of Birth: Johannesburg
- Date of Birth: 11/17/78
- Nationality: South African
Driving License
Code 8
Timeline
FAIS Enablement Officer
The Standard Bank of South Africa
12.2022 - Current
Team Leader Prestige Banking
The Standard Bank of South Africa
10.2021 - 12.2022
Team Leader HomeComing
The Standard Bank of South Africa
06.2020 - 10.2021
Team Leader
The Standard Bank of South Africa
02.2014 - 08.2020
Educator
Greytown High School
07.2010 - 02.2014
Banker
Standard Bank
11.2004 - 06.2010
Advanced Diploma In Management Practices - Finance
Henley Business School
Certificate: Core Banking & Financial Services - Core Banking and Financial Services
Cornerstone
Certificate in Introduction to Business Accounting - Business Accounting
Elearnsa
Certificate in Human Resources - Human Resources
Eleansa
Certificate in Business Banking - Business Banking
Elearnsa
Certificate in Business and Office Administration - Business and Office Management
Elearnsa
Certificate in Self Leadership - Self Leadership
Elearnsa
Certificate in Creative Thinking and Innovation - Creative Thinking & Innovation
Elearnsa
National Certificate in Banking - Banking
BANKSETA
Certificate In Human Resources - Human Resources
Cape Peninsula University of Technology
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