Rodney Sadiki
Client Relationship Manager
Alberton
Summary
I am currently an employee of South African Technology Agency (SITA) an entity under the Department of Communication, serving as a Training Specialist and as a Consultant: CRM
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Head of Department (Tourism and Hospitality Services)
Pace Commercial Secondary School
01.2005 - 12.2014
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Chief Invigilator
Pace Commercial Secondary School
01.2005 - 12.2014
- Brainstorming the distribution of invigilation activities.
- Meeting with Invigilators ahead of each exam to delegate tasks and outline expectations.
- Setting the tone of each test by furnishing students with pertinent rules and procedures, noting attendance and checking students' identification.
- Checking the number of exam scripts against the number of students.
- Resolving all salient discrepancies before leaving exam venue, transporting exam scripts and extra resources to stipulated zones.
School Counsellor
Pace Commercial Secondary School
01.2005 - 12.2014
- Help student plan their schedule and coach them on study skills.
- Advise them on taking the right classes to get into their dream college.
- Offer advice on how to write a college application essay or how to prepare a job application, help them learn about careers and plan for life after high school.
- Help them with personal issues, give them support when they want to share a problem.
- Give them support for problems they were going through like students with social anxiety, dealing with grief when a loved one dies and learning mindfulness.
Consultant: Client Relationship Management
South African Technology Agency (SITA)
01.2020 - 12.2023
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Training Specialist
South African Technology Agency (SITA)
10.2014 - 11.2020
- Company Overview: An entity under the Department of Communication.
- Pre-course training administration.
- Support training assistants to deliver on training, scheduling, materials, logistical arrangements etc.
- Ensure that pre-course on-line assessments are undertaken and passed by all delegates prior to attending the course.
- Managing and administration of training environment.
- Conducting Training Needs Analysis.
- Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.
- Draw an overall or individualized training and development plan that addresses needs and expectations.
- Analysis using both structured and informal methods to capture requirements across the institution.
- Identifying current and future developmental needs at the individual level, and capacity building requirements at the institutional level.
- Facilitation of training and development programmes.
- Facilitate training in the on-line practice management and client financial needs analysis tool.
- Facilitate various in-house training workshops including selling skills in a professional and effective manner.
- Undertake ad-hoc presentations at conferences and seminars as requested by management and clients.
- Training assessment and feedback/report writing.
- Administer and score learner assessments in the workshops to determine proficiency levels of delegates.
- Complete a feedback report on each delegate after the workshop and share with the relevant line manager.
- Conduct and compile training evaluations and training reports.
- Monitoring and evaluation of both structured and informal methods used; making continuous improvements in the approach, process and methods as appropriate.
- Training material/content development.
- Design, developing and maintaining training materials.
- Work closely with the training developers to undertake the research and development of training material.
- Structure and write training material according to adult learning principles and in competency-based formats.
- Facilitate and presenting courses for clients, Quality review of training materials.
- Creating and maintaining standard operating procedures, training manuals, online references, or similar documentation.
- Proofreading and making appropriate revisions to training materials and other documentation.
- Training queries and projects.
- Respond to regional queries from the business relating to training.
- Serve as part of project teams, as required.
- Stakeholder management analysis and client relationship management.
- Project coordination and administration, advocacy and promotion of awareness and education on training related issues and change management.
- An entity under the Department of Communication.
Educator
Task Academy High School
01.2003 - 12.2004
- Teaching subjects like: Tourism Studies, Human and Social Sciences, English and Arts and Culture.
- Classroom management.
Customer Services Agent
Avis Rent A Car
08.1998 - 03.2003
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Education
Bachelor of Honours in Education - Management, and leadership in education, Foundations of educational research, Education Law, Policy Studies in education, Values Driven Education, Financial Management in Education, Human Resource Management in Education
University of Pretoria
01.2011 - 01.2013
Bachelor of Arts - English, Political Studies, Tshivenda, Biblical Studies
University of Venda
01.1993 - 01.1996
University Education Diploma - Education and Classroom Management, Professional Studies, Educational Psychology, Teaching Practice, English & Tshivenda Methodologies
University of Venda
Tourism, Travel & Hospitality Programme - Introduction to Travel and Tourism, Tourism Environment Resources, Tourism Destination Marketing, Tourism Development, Customer Services in Hospitality
University of South Africa
Total Quality Management Programme - Maintenance of a Quality Culture, Developing the TQM System and the tools and techniques for improvement, Integrated SHEQ Management, ISO and OHSAS System Standard
University of South Africa
Certificate in Outcomes Based Monitoring and Evaluation Implementation - Public Policy Monitoring and Evaluation, Monitoring and Evaluation Policies, Tools and Techniques for Project/Program Evaluation, Developing Monitoring and Evaluation Reports
University of Pretoria
Postgraduate Diploma in Information Technology Management - Research for Computing Methods, Strategic Management, Artificial Intelligence, Advanced Project Management
MANCOSA
Matric - Afrikaans, English, Biology, Physical Sciences, Tshivenda
Kolokoshani Secondary school
Skills
Problem-solving
Professional Development Certificates
- Introduction to Stakeholder Management
- SA 8000- Corporate Social Responsibility & Accountability to the Organisation
- ISO 26000-Business Practice for Corporate Social Responsibility
- Community Development: Planning promotional program and seeking funding
- Executive Strategy and Management
- Public Relations: Optimize Systems Theory and Stakeholder Management Practices
- Human Resources (HR)
- People Management Skills in the Workplace
- Human Resources: Employee Management and Training
- International and Strategic Human Resource Management
- Talent Acquisition Practices
- Human Talent Management
- Understanding Information Control for IT Managers
- Global Talent Management
- Customer Services
- Managing and Resourcing Talent
- Corporate Social Skills and Etiquette
- Business Practices for Corporate Social Responsibility
- Strategic Human Resource Management and Development
Interests
Cycling and physical exercise
Visiting Heritage Sites
Reading and writing
Counselling
Community Service Work
High School Qualifications
Kolokoshani Secondary School, Matric (1991), Afrikaans, English, Biology, Physical Sciences, Tshivenda
Personal Information
- Date of Birth: 08/12/72
- Gender: Male
- Driving License: Code C1
- Marital Status: Married
Profile
Training Specialist and Consultant: CRM, South African Technology Agency (SITA), 10/01/14, Consultant: Client Relationship Management, SITA, 01/01/20, 12/31/23, Building and managing relationships with key players in the customer(s) at the national level., Conducting national business meetings., Working with customer service to track orders, troubleshoot and achieve customer service KPI’s., Working with Logistics to plan, analyse and forecast customers’ needs and to ensure timely and complete delivery., Monitoring sales and distribution performance, particularly for new products and taking timely action to drive continuous improvement., Monitoring the level of services to a range of customers., Regular client engagement meetings to determine whether there are challenges and issues on the account that needs speedy resolution., Resolving customer complaints quickly and efficiently., Keeping customers updated on the latest products in order to increase sales., Expanding the customer base by upselling and cross-selling., Understanding key customer individual needs and addressing these., Training Specialist, SITA, 10/01/14, 11/30/20, Pre-course training administration., Support training assistants to deliver on training, scheduling, materials, logistical arrangements etc., Ensure that pre-course on-line assessments are undertaken and passed by all delegates prior to attending the course., Managing and administration of training environment., Conducting Training Needs Analysis., Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers., Draw an overall or individualized training and development plan that addresses needs and expectations., Analysis using both structured and informal methods to capture requirements across the institution., Identifying current and future developmental needs at the individual level, and capacity building requirements at the institutional level., Facilitation of training and development programmes., Facilitate training in the on-line practice management and client financial needs analysis tool., Facilitate various in-house training workshops including selling skills in a professional and effective manner., Undertake ad-hoc presentations at conferences and seminars as requested by management and clients., Training assessment and feedback/report writing., Administer and score learner assessments in the workshops to determine proficiency levels of delegates., Complete a feedback report on each delegate after the workshop and share with the relevant line manager., Conduct and compile training evaluations and training reports., Monitoring and evaluation of both structured and informal methods used; making continuous improvements in the approach, process and methods as appropriate., Training material/content development., Design, developing and maintaining training materials., Work closely with the training developers to undertake the research and development of training material., Structure and write training material according to adult learning principles and in competency-based formats., Facilitate and presenting courses for clients, Quality review of training materials., Creating and maintaining standard operating procedures, training manuals, online references, or similar documentation., Proofreading and making appropriate revisions to training materials and other documentation., Training queries and projects., Respond to regional queries from the business relating to training., Serve as part of project teams, as required., Stakeholder management analysis and client relationship management., Project coordination and administration, advocacy and promotion of awareness and education on training related issues and change management., Head of Department (Tourism and Hospitality Services), Pace Commercial Secondary School, 01/01/05, 12/31/14, Develop the curriculum plan to ensure it is future focussed, cost effective, responsive to labour market information and LEP priorities, in order to meet the needs of students and employers., Lead and encourage innovation in curriculum design and delivery to ensure that students are inspired, engaged and prepared for the world of work., Lead and manage inspiring teaching, learning and assessment opportunities across the curriculum area which deliver year on year improvements in student retention, attendance, success, value added, progression, work experience and outcome other measures., Agree and regularly review with the relevant Director(s), in year targets and performance data for departmental KPIs., Improve teaching and learning through teaching observations, training and updating, sampling schemes of work, lesson plans, course files, learning materials and assessed student work., Devise and manage an effective timetable for the programme area, ensuring appropriate cover plans are in place., Promote a culture of high performance and aspiration amongst staff and students across the Department., Develop an annual business plan for the Department, including accurate forecasting to deliver against agreed targets and to report achievement through regular performance monitoring., Make effective use of college reports to ensure efficient delivery of the curriculum, e.g. staff utilisation and average class size., Take lead role on internal quality assurance requirements, including writing the departmental self-assessment report (SAR) and quality improvement plans., Develop industry contacts to ensure currency of curriculum content and provide work experience opportunities., Encourage and support student enterprise activity across the Department., Chief Invigilator, Brainstorming the distribution of invigilation activities., Meeting with Invigilators ahead of each exam to delegate tasks and outline expectations., Setting the tone of each test by furnishing students with pertinent rules and procedures, noting attendance and checking students' identification., Checking the number of exam scripts against the number of students., Resolving all salient discrepancies before leaving exam venue, transporting exam scripts and extra resources to stipulated zones., School Counsellor, Help student plan their schedule and coach them on study skills., Advise them on taking the right classes to get into their dream college., Offer advice on how to write a college application essay or how to prepare a job application, help them learn about careers and plan for life after high school., Help them with personal issues, give them support when they want to share a problem., Give them support for problems they were going through like students with social anxiety, dealing with grief when a loved one dies and learning mindfulness., Educator, Task Academy High School, 01/01/03, 12/31/04, Teaching subjects like: Tourism Studies, Human and Social Sciences, English and Arts and Culture., Classroom management., Customer Services Agent, Avis Rent A Car, 08/01/98, 03/31/03, Identify and assess customers’ needs to achieve satisfaction., Build sustainable relationships and trust with customer accounts through open and interactive communication., Provide accurate, valid and complete information by using the right methods/tools., Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution., Keep records of customer interactions, process customer accounts and file documents., Providing Tourism information to Customers.
Timeline
Consultant: Client Relationship Management
South African Technology Agency (SITA)
01.2020 - 12.2023
Training Specialist
South African Technology Agency (SITA)
10.2014 - 11.2020
Bachelor of Honours in Education - Management, and leadership in education, Foundations of educational research, Education Law, Policy Studies in education, Values Driven Education, Financial Management in Education, Human Resource Management in Education
University of Pretoria
01.2011 - 01.2013
Head of Department (Tourism and Hospitality Services)
Pace Commercial Secondary School
01.2005 - 12.2014
Chief Invigilator
Pace Commercial Secondary School
01.2005 - 12.2014
School Counsellor
Pace Commercial Secondary School
01.2005 - 12.2014
Educator
Task Academy High School
01.2003 - 12.2004
Customer Services Agent
Avis Rent A Car
08.1998 - 03.2003
Bachelor of Arts - English, Political Studies, Tshivenda, Biblical Studies
University of Venda
01.1993 - 01.1996
University Education Diploma - Education and Classroom Management, Professional Studies, Educational Psychology, Teaching Practice, English & Tshivenda Methodologies
University of Venda
Tourism, Travel & Hospitality Programme - Introduction to Travel and Tourism, Tourism Environment Resources, Tourism Destination Marketing, Tourism Development, Customer Services in Hospitality
University of South Africa
Total Quality Management Programme - Maintenance of a Quality Culture, Developing the TQM System and the tools and techniques for improvement, Integrated SHEQ Management, ISO and OHSAS System Standard
University of South Africa
Certificate in Outcomes Based Monitoring and Evaluation Implementation - Public Policy Monitoring and Evaluation, Monitoring and Evaluation Policies, Tools and Techniques for Project/Program Evaluation, Developing Monitoring and Evaluation Reports
University of Pretoria
Postgraduate Diploma in Information Technology Management - Research for Computing Methods, Strategic Management, Artificial Intelligence, Advanced Project Management
MANCOSA
Matric - Afrikaans, English, Biology, Physical Sciences, Tshivenda
Kolokoshani Secondary school
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