Rodney Sadiki

• I am currently an employee of SITA (South African Technology Agency) an entity under the Department of Communication, serving as a 1. Consultant: Client Relationship Management (2020 to date) responsible for
• Provide outstanding customer service to clients, Work with internal departments to ensure company meets clients' expectations.
• Create and maintain a client communication platform, Build and improve relationships with customers, key suppliers and partners.
• Review company practices to ensure clients get maximum satisfaction from their purchases. Identify potential opportunities and inform the sales team to follow up.
• Educate and inform clients about the company's products, services. Attend to client complaints and resolve issues promptly.
• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
• Regular client engagement meetings to determine whether there are challenges and issues on the account that needs speedy resolution.
• Keeping customers updated on the latest products in order to increase sales.

• Ms Annali le Roux, SITA Manager, +27 12 672 1356, +27 83 376 8280
• Ndodi Mashalaba, SITA Manager, 012 482 2314, +27 76 360 4535
• Mr MD Zimba, Principal, Pace Commercial Secondary, +27 11 932 5381, +27 83 609 8714
• Ms Lindiwe Ndzala, Deputy Principal, Pace Commercial Secondary, +27 83 334 6081, +27 81 344 1829
• Mr VC Nengovhela, Client Relationship Manager, SITA, +27 83 460 7220

• Cycling and physical exercise
• Visiting Heritage Sites
• Reading and writing
• Community Service Work

• Date of Birth: 08/12/72
• Gender: Male
• Driving License: Code EC1
• Marital Status: Married

SITA (South African Technology Agency), Consultant: Client Relationship Management, 01/01/20, Present, Provide outstanding customer service to clients., Work with internal departments to ensure company meets clients' expectations., Create and maintain a client communication platform., Build and improve relationships with customers, key suppliers and partners., Review company practices to ensure clients get maximum satisfaction from their purchases., Identify potential opportunities and inform the sales team to follow up., Educate and inform clients about the company's products and services., Attend to client complaints and resolve issues promptly., Conduct customer satisfaction surveys and recommend ways of improving client satisfaction., Regular client engagement meetings to determine whether there are challenges and issues on the account that needs speedy resolution., Keeping customers updated on the latest products in order to increase sales., Training Specialist, 10/01/14, 10/01/20, Develop and implement training programs., Embrace and implement different training styles., Track budgets and negotiate contracts., Produce training materials., Oversee and develop the HR team.