Rodney Chain
Personal Lines Underwriter
Verulam
Summary
Personal lines underwriting professional with comprehensive background in risk assessment and policy management. Known for collaborative teamwork and delivering consistent results under shifting conditions. Excels in client communication and problem-solving, fostering positive relationships and efficient processes.
Overview
23
23
years of professional experience
4017
4017
years of post-secondary education
Work History
Personal Lines Underwriter
WESTWOOD INSURANCE BROKERS
04.2018 - Current
- Administration of daily new business and obtaining new quotes for Personal Lines.
- Writing up new business, loading policies.
- Various amendments to client’s personal portfolios.
- General upkeep with client files and queries.
- Day to day changes amendments on the short-term industry.
- Underwriting risks correctly post loss, post loss increases done as per terms received from insurers.
- Attending to telephone calls and handling enquiries relating to client’s policies.
- Compile letters, reports and presentations, market exercises to obtain more favourable quotes/cover, negotiating better premiums with insures in respect to saving clients on premiums.
- Annual renewals done as per renewal terms received from various insurers.
- System knowledge on Tial, Flexi, Nimbis (Renasa), Santam Insurance portal, Auto & General quoting portal, Om Insure quoting portal.
- Interaction with various insurance companies, Santam, Discovery, Renasa, OM Insure, One Sure, Hollard, MUA, New National, Bryte, Echelon.
Motor Assessor – Ethekwini Municipality City Fleet
WESTWOOD INSURANCE BROKERS
04.2018 - Current
- Scoping accident/incident damaged vehicles.
- Adjudication of work supplier quotes.
- Assessing of additional parts requested upon vehicles being stripped.
- Work in progress and daily update reports.
- Final vehicle workmanship inspection. Signing of or rejection of complete or poorly repaired vehicles.
- Auditing of invoices, pricing, and parts mark ups as per service level agreement and rates.
- Completing final repair calculation and confirmation of final invoices for payment.
Motor Assessor – Msunduzi Municipality Fleet
WESTWOOD INSURANCE BROKERS
04.2018 - Current
- Inspection and assessing of accident/incident damaged vehicles.
- Assessing and adjudication of repairer quotes.
- Assessing of additional parts requested upon vehicles being stripped and worked on.
- Compilation of work in progress and update reports.
- Final vehicle workmanship inspection.
- Signing of or rejection of complete or poorly repaired vehicles.
MOTOR VEHICLE ESTIMATOR
PALACE PANEL AND PAINT
01.2013 - 03.2018
- Assessing & compiling quotes on Accident Damaged Vehicles via DR SMASH TEAMWORK & AUDATEX ABUNTEX.
- Liaising with part suppliers for availability, ordering and pricing of parts required
- Liaising with Clients to Arrange Book in Dates and booking in of vehicles
- Liaising with Assessors and requesting additional parts when required manually and online.
- Jobbing authorized claims
- Tracking of vehicle repair progress and updating the client.
- Requesting FRC’s online via AUDATEX ABUNTEX
- Completing online assessments (Mutual and Federal, Santam, Hollard) and networking through.
- Completing, requesting FRC’s and additional via Net Assess online system.
QUALITY ASSESSOR (Talk Talk)
CALL CENTRE INTERNATIONAL
01.2010 - 01.2012
- Assess sales calls and send out accurate development feedback to team managers on the sales floor.
- Provide coaching and development as well as support to the sales agents, meeting daily requirements such as assessment targets, floor support.
- Feedback on daily scores to Sales Agents.
- Quality Department
TECHNICIAN
ETHEKWINI MUNICIPALITY
01.2010
- Maintenance, Repairs, and Installation of CCTV & Access Control Equipment at Durban City Hall.
ELECTRONIC TECHNICIAN
PROVICOM RISK SOLUTIONS
01.2006 - 01.2009
- Maintenance on the Durban Metro CCTV Sites (280 Sites).
- Work completed to the installations of new cameras on various new sites (Umlazi, Pinetown, KwaMashu, South Coast Durban, North Coast Durban, Durban CBD), which are linked via fibre optic cables.
- Building of circuit boards that are used on the camera sites which function the camera.
- Repairs To Camera Equipment and Durban Metro Camera Sites.
ELECTRONIC TECHNICIAN
PROVICOM ELECTRONICS
01.2003 - 01.2006
- Installation of CCTV, Electronic Equipment at The Durban Metro Control room
- Experience in the use of Synectics Electronic Equipment
- CCTV Monitoring and use of Synergy CCTV Software.
- Assisted in the installation of access control system.
- Assisted Senior Technician with building of Synectics.
Education
Senior Certificate - English, Afrikaans, Mathematics, Technical Drawing, Metalwork, Geography
Mountview Secondary School
Verulam, South Africa12-2003
Nat. Cert: Fitting and Machining N2 - Fitting & Machining Trade Theory, Engineering Drawing, Mathematics, Physical Science
Umbilo FET College
Durban, South AfricaNat. Cert: Fitting and Machining N3 - Mechanotechnology, Engineering Drawing, Mathematics, Physical Science
UMBILO FET COLLEGE
Metal Arc Welding – Structural Level - undefined
SAMSONS SCHOOL OF WELDING
Abuntex Introductory Course - undefined
AUDATEX
Abuntex Advanced Course - undefined
AUDATEX
Short Term Insurance NQF L5 - undefined
INSETA
Regulatory Exam RE5 - undefined
MOONSTONE
Class of Business 1 – Short-Term Insurance – Personal lines - undefined
GROWTH IN MOTION
Class of Business 2 – Short-Term Insurance Commercial Lines - undefined
GROWTH IN MOTION
Skills
Negotiating
Teamwork and collaboration
Policy analysis
Customer service
New policy quotations
Policy adjustment
Policy renewals
References
- S, Moodley, General Manager, 082 969 2515, Provicom Electronics
- S, Murugan, General Manager, 072 9778 279, Palace Panel & Paint
- Dashinee, Peters, General Manager, 082 890 7012, 031 336 9400, Current
- Ragini, Maistry, Underwriting Manager, 084 512 5716
PERSONAL HISTORY
- First Name: Rodney
- Surname: Chain
- Contact Number: 081 769 0933
- Nationality: South African
- Driver’s Licence: Code 08
- Home Languages: English
- Email Address: rodney.chain@gmail.com
Timeline
Personal Lines Underwriter
WESTWOOD INSURANCE BROKERS
04.2018 - Current
Motor Assessor – Ethekwini Municipality City Fleet
WESTWOOD INSURANCE BROKERS
04.2018 - Current
Motor Assessor – Msunduzi Municipality Fleet
WESTWOOD INSURANCE BROKERS
04.2018 - Current
MOTOR VEHICLE ESTIMATOR
PALACE PANEL AND PAINT
01.2013 - 03.2018
QUALITY ASSESSOR (Talk Talk)
CALL CENTRE INTERNATIONAL
01.2010 - 01.2012
TECHNICIAN
ETHEKWINI MUNICIPALITY
01.2010
ELECTRONIC TECHNICIAN
PROVICOM RISK SOLUTIONS
01.2006 - 01.2009
ELECTRONIC TECHNICIAN
PROVICOM ELECTRONICS
01.2003 - 01.2006
Nat. Cert: Fitting and Machining N3 - Mechanotechnology, Engineering Drawing, Mathematics, Physical Science
UMBILO FET COLLEGE
Metal Arc Welding – Structural Level - undefined
SAMSONS SCHOOL OF WELDING
Abuntex Introductory Course - undefined
AUDATEX
Abuntex Advanced Course - undefined
AUDATEX
Short Term Insurance NQF L5 - undefined
INSETA
Regulatory Exam RE5 - undefined
MOONSTONE
Class of Business 1 – Short-Term Insurance – Personal lines - undefined
GROWTH IN MOTION
Class of Business 2 – Short-Term Insurance Commercial Lines - undefined
GROWTH IN MOTION
Senior Certificate - English, Afrikaans, Mathematics, Technical Drawing, Metalwork, Geography
Mountview Secondary School
Nat. Cert: Fitting and Machining N2 - Fitting & Machining Trade Theory, Engineering Drawing, Mathematics, Physical Science
Umbilo FET College
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