Rodney Bailey
Ramp Operations
Cape Town
Summary
Dynamic and results-driven professional with extensive experience at Swissport International,Colossal Aviation and BidAir Services, excelling in service excellence and effective team collaboration. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in managing complex projects and adapting to fast-paced environments, with a commitment to continuous improvement and professional development.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
27
27
years of professional experience
Work History
Airport Terminal and Admin Controller
Ultima Antartica Logistics
09.2025 - Current
- Station Agent: A versatile role common in smaller airports where the same individual handles passenger check-in, baggage loading, and aircraft ground support.
- Air Cargo Agent / Cargo Officer: Focuses primarily on logistics, including receiving, warehouse management, customs documentation, and ensuring freight is correctly loaded onto the aircraft.
- Load and offload with the load master of the airline.
- Ground Handling Agent (GHA): Manage both "above-wing" (passenger) and "under-wing" (cargo/ramp) operations.
- Passenger & Baggage Services: Greets passengers, verifies travel documents (passports/visas), issues boarding passes, and tags luggage for transit.
- Handles security and customs and immigration during departures and arrivals.
- Logistics & Cargo Handling: Receives inbound and outbound freight, coordinates logistics, and operates specialized equipment like forklifts and tugs to move cargo between the warehouse and the aircraft.
- Customs & Immigration Liaison: Liaises with customs officials to clear international shipments, ensures cargo is properly manifested, and assists passengers through immigration and quarantine procedures.
- Warehouse Management: Maintains incoming and departing cargo within the warehouse.
- Aircraft Operations (Ramp): Loads and unloads the aircraft according to strict weight and balance instructions (load plans) to ensure flight safety.
- Regulatory Knowledge: Proficiency in customs procedures, immigration laws, and Dangerous Goods (DG) handling regulations.
- The ability to operate a IL 79 and load this aircraft that flies to the Artic.
Dispatcher Coordinator
Food Directions
06.2025 - 09.2025
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Implemented a proactive maintenance scheduling system to minimize equipment downtime and reduce costs.
- Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
- Conducted regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
- Collaborated with other departments to streamline processes and improve overall operational efficiency.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 4 to 5 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Operated British Airways , Qatar Airlines ,Fly Safair,Lift and Turkish Airlines orders.
- Logistics & Scheduling: Monitor flight schedules to ensure timely delivery of food and beverages, coordinating with meal planners for any updates or irregularities.
- Driver Coordination: Communicate via phone and radio with catering drivers to track, prioritize, and manage the dispatch of trucks to aircraft.
- Order Accuracy: Ensure the correct amount of meals, beverages, and equipment (trolleys) are packed, sealed, and loaded according to specific airline requirements.
- Documentation & Record Keeping: Complete dispatch sheets, maintain call-back logs, update inventory systems (e.g., ICARUS), and manage documentation for invoicing.
- Safety & Compliance: Enforce airside safety regulations, health standards, and food safety documents
- Problem Resolution: Actively manage last-minute changes (e.g., flight delays, passenger count updates) to ensure service continuity.
- Equipment Management: Coordinate the retrieval of empty equipment from arriving flights and ensure trucks are prepared for loading.
- Ensuring the daily roster is updated and covered for each day and shift.
HOD Ramp
Colossal Aviation
11.2023 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Handled and conducted all audits ISO/CAA/IATA for contract renewals civil aviation mandatory yearly audits.
- Client weekly meetings and deadlines was part of my responsibilities.
- Assist Airports company in weekly meetings and Ramp checks with all other clients.
- Provided current progress information to customers to maintain strong relations.
- Assured and complied with Service Level Agreements with ACSA and our clients ,Delta ,United Airlines ,Qatar ,Emirates,SAA,Edelweiss ,Lufthansa,Ethiopia Airlines,British Airways,Virgin Atlantic,Kenya Airways,Ultima Antarctica Airlines,white Desert ,Presidential flights,Saudi Charters,VIP services ,Bid Air Cargo Airlines,Singapore Airlines , KLM ,Air France
- Spearheaded process improvements to enhance overall service quality and customer satisfaction levels.
- Actively sought ways to improve personal skills and knowledge, staying current with industry trends and advancements in technology relevant to the role of a Service Operator.
- Operated [FMC] and [TLD] equipment to deliver services to customers during season or high peak times.
- Insured quality and Safety in operations.
- Has been a part of ACSA safety and compliance group with stakeholders.
Ramp Duty Manager
Colossal Aviation
01.2014 - 01.2024
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times for audit purposes.
Ramp Aircraft Supervisor
BidAir Services
12.2013 - 01.2014
- Loading and off loading of aircraft baggage and cargo .
- Completion of documentation for revenue and audit purposes ,this included staff disciplinary and flight reports.
- Pre and post flight briefings with staff as well as apron inspections checks daily.
- Aircraft safety and inspection upon arrival and departures.
- Ensuring all service level agreements are kept as per clients agreements.
- Maintained an up-to-date knowledge of industry trends, best practices, and technological advancements through ongoing professional development activities.
- Daily administrative duties as set by management.
- The ability to load and operate on B727/737/747/777 Airbus A319/320/330-Dreamliners-787-Cargo freighter Aircrafts all spec and Military Aircrafts as well.
- Carrying out VIP flights for Presidential flights and VIP special charters.
- Conducted performance evaluations for staff members, identifying areas for improvement and creating individual development plans.
Ground Service Operator
BidAir Services
02.2012 - 03.2013
- Actively sought ways to improve personal skills and knowledge, staying current with industry trends and advancements in technology.
- Continuing training via companies requirements.
- Handling and Operating all ground type equipment that services all aircrafts.
- FMC/TLD including air-bridges of Airports Company.
Ramp Duty Manager
Swissport International
11.2008 - 01.2012
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Attend daily and monthly meetings with clients and the HOD.
- Time management and staffing issues to all clients on a daily basis.
- Ramp Operations issues and maintaining ISO set standard in operations.
- Audits conducted on a yearly basis for contract renewals.
Operational Planner
Swissport International
03.2007 - 02.2008
- Championed continuous improvement efforts by identifying best practices from across the organization.
- Coordinated emergency preparedness efforts by developing response plans and conducting regular drills.
- Managed cross-functional teams for successful execution of complex projects, ensuring timely completion and high-quality outputs.
- Oversaw budgeting process for assigned projects, ensuring financial sustainability and efficient resource utilization.
- Supplied all departments with rosters and adequet staff.
- Ensured staff leave and absenteeism replacements.
- Maintained legal and well placement of staffs hours and work load.
- Changed operations as per SITA systems daily.
Ramp Aircraft Supervisor
Swissport International
03.2002 - 02.2007
- Streamlined maintenance processes for increased efficiency and reduced downtime.
- Managed inventory of parts and tools, ensuring adequate supplies were available for timely repairs.
- Provided technical assistance to flight crews regarding aircraft systems operation, increasing crew confidence in equipment functionality.
- Facilitated communication between maintenance personnel and operational teams, fostering a collaborative working environment focused on safety and efficiency.Loading and off loading of aircraft baggage and cargo .
- Completion of documentation for revenue and audit purposes ,this included staff disciplinary and flight reports.
- Pre and post flight briefings with staff as well as apron inspections checks daily.
- Aircraft safety and inspection upon arrival and departures.
- Ensuring all service level agreements are kept as per clients agreements.
- Maintained an up-to-date knowledge of industry trends, best practices, and technological advancements through ongoing professional development activities.
- Daily administrative duties as set by management.
- The ability to load and operate on B727/737/747/777 Airbus A319/320/330-Dreamliners-787-Cargo freighter Aircrafts all spec and Military Aircrafts as well.
Ground Service Operator
Swissport International
04.2001 - 01.2002
- Completed , daily equipment checklist to prepare for jobs.
- Continuing training via companies requirements.
- Handling and Operating all ground type equipment that services all aircrafts.
- FMC/TLD including air-bridges of Airports Company.
- Ability to operate any equipment to handle an aircraft.
- Reporting and advising supervisor of any issues.
- Complete any incident report and submit to management.
Workshop Assistant
Swissport International
01.1999 - 04.2001
- Performing scheduled inspections on FMC loaders and TLD baggage tractors, including fluid changes, filter replacements, and belt adjustments.
- System Diagnostics: Assisting senior mechanics in troubleshooting complex mechanical, electrical, and hydraulic issues specific to GSE.
- Component Overhaul: Disassembling and cleaning engine or transmission parts for repair under direct supervision.
- Compliance & Safety: Ensuring all equipment meets strict aviation regulatory standards and documenting every task in maintenance management software.
- Shop Stewardship: Maintaining a clean and organized workshop, managing tool inventories, and ensuring all specialized testing equipment is calibrated.
- Collaborated with team members to ensure smooth workflow and effective communication.
- Contributed to a positive working environment, fostering strong relationships among team members.
Education
Fitting And Turning / Boiler Maker
St Andrews Technical High School
Cape Town, WC01-1998
Skills
Timeline
Airport Terminal and Admin Controller
Ultima Antartica Logistics
09.2025 - Current
Dispatcher Coordinator
Food Directions
06.2025 - 09.2025
HOD Ramp
Colossal Aviation
11.2023 - 07.2024
Ramp Duty Manager
Colossal Aviation
01.2014 - 01.2024
Ramp Aircraft Supervisor
BidAir Services
12.2013 - 01.2014
Ground Service Operator
BidAir Services
02.2012 - 03.2013
Ramp Duty Manager
Swissport International
11.2008 - 01.2012
Operational Planner
Swissport International
03.2007 - 02.2008
Ramp Aircraft Supervisor
Swissport International
03.2002 - 02.2007
Ground Service Operator
Swissport International
04.2001 - 01.2002
Workshop Assistant
Swissport International
01.1999 - 04.2001
Fitting And Turning / Boiler Maker
St Andrews Technical High School