RODAH TSHIWILOWILO
Remote
Summary
Dynamic Account Manager (with over 3 years of experience in Sales and Marketing) offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
ACCOUNT MANAGER
COCA COLA BEVERAGE SOUTH AFRICA
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Successfully generated sales over R 10 000 000 within a space of 8 months
SALES CONSULTANT
SUPPORTYOURAPP
02.2023 - 10.2023
- Company Overview: Industry: Support-as-a-Service (SaaS)
- Fostered collaborative relationships with high-profile restaurant owners across the United States and the United Kingdom, presenting a complimentary business package poised to enhance their sales by up to 70%. Achieved the closure of over 80+ deals within a remarkable 9-month timeframe.
- Collaborated closely with the client’s Chief Operating Officer and Senior Software Engineer to spearhead the development of an innovative application, strategically designed to heighten team productivity and elevate sales conversion rates.
- Provided comprehensive sales and marketing training to facilitate the seamless onboarding of new team members, offering valuable guidance to ensure a proficient and well-equipped workforce.
- Consistently demonstrated exceptional performance within the team, earning recognition as a consecutive top performer. Maintained consistently high-quality output and achieved superior performance scores, reflecting a commitment to excellence and ongoing success.
DIGITAL MARKETING SPECIALIST
MMACCOUNTANTS
10.2020 - 12.2022
- Company Overview: Industry: Finance Sector
- Managed LinkedIn account, securing 5 high-paying clients through targeted Social Media Marketing.
- Implemented SEO strategies, achieving a 105% increase in organic traffic and 80% higher conversion rates.
- Collaborated on website changes, reducing bounce rate by 35% and increasing site accessibility.
- Led a successful SEO team, resulting in a 40% higher lead generation.
- Revitalized LinkedIn presence, fostering a 400%+ engagement growth and boosting client acquisition.
SOCIAL MEDIA COORDINATOR
FUSION PORTFOLIO
10.2022 - 10.2022
- Company Overview: Industry: Hospitality (Hotels, Restaurants and Furniture)
- Individually orchestrated the comprehensive oversight of 16 social media accounts.
- Seamlessly navigated through Strategic Planning, meticulous Content Creation, and rigorous Data Analytics.
- Single-handedly steered the trajectory of each platform to yield impressive outcomes: a 20% surge in engagement rates, a 25% increase in follower acquisition, and a 30% boost in overall reach.
MARKETING ADMINISTRATOR
MTECH COLLEGE
03.2022 - 01.2022
- Company Overview: Industry: Academic Institution
- Oversaw the planning and execution of marketing campaigns to promote various academic programs and events
- Worked closely with academic departments in the institution to create effective marketing strategies
- Organized and coordinate promotional events and recruitment activities to attract prospective students.
- Utilized Customer Relationship Management (CRM) tools to maintain and manage contact databases.
DIGITAL MARKETING ASSISTANT
TOSHIBA AFRICA
03.2021 - 12.2021
- Company Overview: Industry: Electronics Manufacturer
- Elevated the Managing Director’s LinkedIn profile and Corporate Facebook page to serve as prime channels for brand representation and crafted compelling content, leveraging the unique attributes of each platform to maximize engagement of more than 180%
- Employed SEO principles within social media content to enhance discoverability thus boosting organic traffic from Social Media, throughout my internship.
- Collaborated closely with an American SEO agency, offering insights that significantly contributed to achieving business objectives which greatly boosted SEO allowing us to achieve maximum results
- Liaized with the Japanese Web Development team to diagnosed and address technical SEO issues, enhancing website performance, crawlability, and creating a website that is responsive and user-friendly
- Played a key role in achieving business objectives through increased organic traffic and improved search rankings throughout my internship.
DIGITAL MARKETING CONSULTANT
RNL MARKETING
02.2020 - 09.2020
- Company Overview: Industry: Marketing Agency
- Assisted over 200 small business owners by offering complimentary SEO audits and reports. Through meticulous analysis, an in-depth understanding of their online presence had been provided, highlighting areas for improvement.
- Subsequently, a comprehensive guideline had been delivered outlining, tailored to their specific needs, empowering them with actionable insights for optimizing their websites.
MARKETING COORDINATOR
TOSHIBA AFRICA
04.2019 - 09.2019
- Company Overview: Industry: Electronics Manufacturer
- Orchestrated the creation and production of marketing collateral
- Recognized at the global Japan conference as one of Toshiba Africa’s top-performing interns.
- Managed Toshiba Africa’s website. Implemented SEO strategies which elevated website ranking authority, significantly reduced bounce rate by over 10%, and secured over 100 monthly newsletter sign-ups through optimized keyword strategies and compelling blog articles.
- Spearheaded all digital marketing initiatives under the guidance of the Marketing Manager.
Education
BA - VISUAL STUDIES (MARKETING & ANTHROPOLOGY)
University of Pretoria
12.2020
BA (HONS) - VISUAL STUDIES
University of Pretoria
12.2021
SEARCH ENGINE OPTIMIZATION CERTIFICATE - undefined
University of California, Davis
01.2023
RED AND YELLOW BUSINES SCHOOL
REMOTE Skills
- Digital Marketing
- Search Engine Optimisation
- Social Media Marketing
- LinkedIn Marketing
- Instagram Marketing
- Meta Facebook Marketing
- Content Creation
- Copywriting
- Content Marketing
- Data Analytics
- On-Page SEO
- Keyword Strategy
- Off-Page SEO
- Leadership & Management
- Slack
- Google Analytics
- Canva
- Adobe Photoshop
- Hubspot
- Ahrefs
- Screaming Frog
- Moz
- Hootsuite
- Google Tools
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
Timeline
ACCOUNT MANAGER
COCA COLA BEVERAGE SOUTH AFRICA
07.2024 - Current
SALES CONSULTANT
SUPPORTYOURAPP
02.2023 - 10.2023
SOCIAL MEDIA COORDINATOR
FUSION PORTFOLIO
10.2022 - 10.2022
MARKETING ADMINISTRATOR
MTECH COLLEGE
03.2022 - 01.2022
DIGITAL MARKETING ASSISTANT
TOSHIBA AFRICA
03.2021 - 12.2021
DIGITAL MARKETING SPECIALIST
MMACCOUNTANTS
10.2020 - 12.2022
DIGITAL MARKETING CONSULTANT
RNL MARKETING
02.2020 - 09.2020
MARKETING COORDINATOR
TOSHIBA AFRICA
04.2019 - 09.2019
BA (HONS) - VISUAL STUDIES
University of Pretoria
SEARCH ENGINE OPTIMIZATION CERTIFICATE - undefined
University of California, Davis
BA - VISUAL STUDIES (MARKETING & ANTHROPOLOGY)
University of Pretoria
RED AND YELLOW BUSINES SCHOOL
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