Rochelle Van Der Toorn
Business Analyst | Software Tester
George
Summary
Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Service Desk Analyst
OneCollab
07.2022 - 03.2023
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Consistently met or exceeded key performance indicators related to service quality and response times.
- Configured and tested new software and hardware.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Proactively identified recurring issues and worked with relevant departments to implement solutions.
- Engaged in user support interactions via telephone, chat and email platforms.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Tested new software and hardware prior to deployment.
- Worked effectively in fast-paced environments.
Software Test Engineer
OneCollab
04.2023 - Current
- Collaborated with cross-functional teams to identify system requirements and develop effective test strategies.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Created successful test scripts to manage automated feature testing,
- Determined server operating limits with weekly load tests.
- Coordinated regression test automation activities across supported applications.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Improved software quality by designing and executing comprehensive test plans and cases.
- Conducted regression testing and submitted observations to development team.
- Advised developers on problems with databases, performance and other issues.
- Incorporated delivery requirements into planning of testing schedules.
- Documented testing procedures for developers and future testing use.
- Designed testing scenarios for usability testing.
- Increased team efficiency with continuous integration and delivery practices, reducing overall testing time.
Education
Certified Tester Foundational Level (CTFL)
ISTQB
International Software Testing Qualification Board 04.2001 -
Certificate - IT Business Analyst & Project Managers...
Udemy
Online 04.2001 -
Certificate - Business Analysis Fundamentals - ECBA, CCBA, CBAP
Udemy
Online 04.2001 -
High School Diploma -
La Rochelle Girls' High School
Paarl, Cape Town 04.2001 -
Skills
Teamwork and Positive Attitude
Adaptability and Flexibility
Written Communication
Test Automation Frameworks
Interpersonal Skills
Time management abilities
Organizational Skills
Analytical Thinking
Task Prioritization
Test strategies and coverages
Test Planning
Quality Assurance
Requirements Analysis
Strong Problem Solver
Manual Testing
Documentation skills
Timeline
Software Test Engineer
OneCollab
04.2023 - Current
Service Desk Analyst
OneCollab
07.2022 - 03.2023
Certified Tester Foundational Level (CTFL)
ISTQB
04.2001 -
Certificate - IT Business Analyst & Project Managers...
Udemy
04.2001 -
Certificate - Business Analysis Fundamentals - ECBA, CCBA, CBAP
Udemy
04.2001 -
High School Diploma -
La Rochelle Girls' High School
04.2001 -
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