Rochelle Starck
Real Estate Professional
Cape Town
Summary
A seasoned Real Estate Consultant and Broker Manager at RE/MAX, I excel in residential real estate and client relations, driving market research to secure optimal deals. My strategic property marketing and negotiation skills have significantly increased client satisfaction and sales, establishing a robust referral network. Fluent in English and Afrikaans, I am committed to delivering exceptional service and results.
Overview
15
15
years of professional experience
48
48
years of post-secondary education
Work History
Real Estate Consultant
RE/MAX
Cape Town
03.2010 - Current
- Communicated with clients to understand property needs and preferences.
- Researched commercial and residential real estate deals.
- Expanded client base through targeted networking efforts, leading to increased referrals and repeat business.
- Improved client retention rate by consistently following up with past clients, ensuring their ongoing satisfaction and loyalty.
- Enhanced client satisfaction by offering tailored property options that fit diverse requirements and budgets.
- Educated prospective home buyers on warranty, construction, and sales processes.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Prepared detailed comparative market analyses to determine accurate property values, ensuring competitive pricing for sellers and informed decisions for buyers.
- Negotiated favorable deals for clients by leveraging market knowledge and strong communication skills.
- Stayed up-to-date on current market trends and industry news to provide insightful advice to clients when making important real estate decisions.
- Handled sensitive client information discreetly while maintaining strict confidentiality during negotiations and transactions.
- Increased property sales by developing and implementing comprehensive marketing strategies for clients.
- Coordinated appointments to show marketed properties.
- Collaborated with other real estate professionals such as attorneys and title agents to ensure seamless transactions for all parties involved.
- Conducted thorough market research to guide clients through the decision-making process in purchasing properties.
- Provided expert guidance on home staging techniques that resulted in faster sales at higher prices.
- Utilized social media platforms to promote properties, increasing online visibility and attracting more prospective buyers.
- Collaborated with mortgage lenders, inspectors, and appraisers to streamline transactions effectively.
- Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
- Managed multiple listings simultaneously while maintaining consistent communication with all parties involved in each transaction.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated property inspections and repairs, ensuring compliance with regulations and client satisfaction during transactions.
- Advised clients on pricing strategies, resulting in quicker property sales at optimal prices.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Solved potential transaction roadblocks by proactively addressing issues and finding creative solutions.
- Assisted clients with navigating complex real estate documentation, ensuring a smooth closing process.
- Hosted open houses and private showings to showcase properties effectively, resulting in increased interest from potential buyers.
- Advised clients on market conditions and property value for informed decision-making.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Presented purchase offers to sellers for consideration.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Coordinated appointments to show tenants and buyers prospective homes.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Collaborated with stakeholders to complete property sales and purchases.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Developed new business and managed new and existing clients.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Reviewed and executed confidential documents, contracts and disclosures.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Prepared and presented contracts and other legal documents to clients.
- Performed home evaluations and developed competitive market analysis for individual homes.
Broker Manager
RE/MAX
Cape Town
03.2010 - 03.2013
- Managed a team of brokers, ensuring consistent performance and adhering to company policies and procedures.
- Participated in industry conferences, staying up-to-date on the latest trends and developments to provide informed advice to clients.
- Adapted quickly to changes in market conditions and regulations, allowing the firm to remain competitive in an ever-evolving industry.
- Collaborated with other departments, such as marketing and legal, to ensure seamless communication between teams for optimal client experience.
- Established strong referral network by cultivating lasting relationships with industry professionals who provided valuable leads.
- Oversaw promotional activities that generated awareness about our services among prospective clients.
- Developed new business relationships by networking with potential clients and offering tailored brokerage solutions.
- Maintained compliance with all regulatory requirements, minimizing risk exposure for both clients and the company.
- Organized educational seminars on various topics related to investing, attracting new clientele while fostering existing relationships.
- Mentored junior brokers, providing guidance on best practices that contributed to their professional growth and success.
- Implemented efficient processes within the brokerage firm, streamlining operations and improving overall efficiency.
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Negotiated favorable terms for clients in real estate transactions, resulting in increased revenue for the company.
- Resolved any disputes or issues between brokers and clients professionally, maintaining the reputation of the firm at all times.
Education
High School Diploma -
Diamantveld High School
Kimberley, South Africa 01.1978 - 11.2025
Skills
Residential real estate
Client relations
Market research
Property marketing
Property valuation
Leads prospecting
Property inspection
Investment analysis
Property research
Promotional planning
Due diligence
Property management
Construction management
Real estate law
Portfolio management
Zoning regulations
Real estate financing
Sales follow-up
Offer preparation
Lease administration
Lead follow up
Leasing and sales
Client management
Negotiation
Social media marketing
Administrative support
Client needs assessment
Accomplished in commission sales
Comparative market analysis
Sales closing
Database management
Residentialproperty sales
Clean driving record
Staff management
Tech-Savvy
Highly professional
House showings
Client-oriented
Strong organizational skills
Excellent teamwork
Rental management
Property tours and inspections
Traditional marketing
Proficient in Microsoft office
Works well independently
FLUENT IN English and Afrikaans
Lease drafting
Contract negotiation
Presenting
Sales presentations
Property assessments
Contract preparation
MLS expert
Home inspections
Honest and ethical
South Africa licensed real estate agent
Timeline
Real Estate Consultant
RE/MAX
03.2010 - Current
Broker Manager
RE/MAX
03.2010 - 03.2013
High School Diploma -
Diamantveld High School
01.1978 - 11.2025