Rochelle Pillay
Ladysmith
Summary
I am an artistic individual who takes pleasure in working with people and is also capable of working on my own. I am a diligent and hardworking person who performs best in jobs that allow me to grow and stretch my talents. I possess a strong eye for detail and creativity, and am able to express myself in an artistic form. I am intuitive and am a free thinking individual, who can maintain objectivity and is able to lead. I am emotionally disciplined and am concerned about moral standards and rules.
Overview
17
17
years of professional experience
Work History
Restaurant owner
CORNER CAFE
Ladysmith , LADYSMITH
12.2019 - Current
- Engaged in community events, enhancing the restaurant's local reputation.
- Managed daily operations to maintain smooth service flow.
- Streamlined food preparation processes for faster service delivery.
- Collaborated with local suppliers , securing fresh ingredients supply.
- Developed unique menu items for enhanced customer satisfaction.
- Promoted the restaurant on social media platforms for increased visibility and patronage.
- Organised special events to attract new patrons.
- Supervised restaurant operations and enforced food and safety standards.
- Monitored restaurant performance to identify and implement improvement initiatives.
Administrative clerk
Bordmans Brothers
Ladysmith , SA
03.2013 - 12.2019
- Scheduled appointments for executives, optimising their time management.
- Improved office efficiency by sorting, filing, and managing paperwork.
- Supported team members with administrative tasks to improve workflow.
- SYSPRO (MIS) management information system currently working on.
- Reconciling group accounts
- Following up on outstanding invoices / collecting of outstanding monies
- Opening of new accounts
- General queries on accounts
- Checking and passing claims on returned / damaged
- General office duties
- Processed invoices promptly, aiding prompt payment.
- Maintained clean and organised office environment through routine tidying tasks.
- Updated databases regularly for accurate employee records.
- Increased productivity with well-organised record keeping systems.
- Arranged courier services when required, ensuring timely deliveries.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
Administration receptionist
IROC BAGS
Ladysmith, KwaZulu-Natal
02.2008 - 03.2013
- Communicated effectively with clients over phone or email to confirm appointments or provide necessary information.
- Liaised with suppliers to order essential office supplies timely and cost-effectively.
- Facilitated prompt resolution of customer queries, boosting client satisfaction rates.
- Filed documents systematically, improving ease of access to critical information.
- Coordinated appointments for seamless scheduling of meetings.
- Directed customer calls and communicated messages to relevant team members.
- Welcomed visitors with warmth and professionalism for positive first impressions.
- Kept reception areas clean and tidy to maintain professional standards.
- Completed and filed compliance administration.
- Fielded switchboard calls quickly to relevant departments for reduced phone waiting times.
- Booked couriers and maintained inbound and outbound business post.
- Assisted visitors with completing and submitting paperwork.
- Worked on the PASTEL / VIP system
- Control of petty cash
- Wages of casual staff
- Leasing with clients regarding accounts and
- Assisting with account enquires
- Bank reconciliations
- Procuring of consumables
Education
GRADE 12 - MATRIC
Woodhurst Secondary School
Chatsworth, KwaZulu-NatalSkills
- Creative thinking
- Proactive approach
- Ethical decision making
- Stress tolerance
- Microsoft Office Suite
- Bookkeeping
- Customer Service
Timeline
Restaurant owner
CORNER CAFE
12.2019 - Current
Administrative clerk
Bordmans Brothers
03.2013 - 12.2019
Administration receptionist
IROC BAGS
02.2008 - 03.2013
GRADE 12 - MATRIC
Woodhurst Secondary School
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