Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Rochelle Peters

Social Scientist
Johannesburg
Rochelle  Peters

Summary

Passionate Social Science professional. Dedicated and detail-oriented. Proven ability to work collaboratively with interdisciplinary teams to address complex societal issues and develop effective solutions. Skilled in academic writing, critical thinking, and social theory, with a commitment to promoting social justice and equality.

Driven by a results-focused approach, I leveraged my expertise in operations and logistics management at Panoya Trading to significantly enhance customer satisfaction and streamline processes. Skilled in problem-solving and teamwork, I successfully coordinated cross-departmental efforts, achieving notable efficiency improvements and fostering professional growth within teams.

Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.

Seeking opportunities to apply my expertise in research and analysis to make meaningful contribution to social organisations and enhance the well-being of diverse populations

Overview

7
years of professional experience

Work History

Panoya Trading

Logistics, Technical and Operational Coordinator
03.2023 - Current

Job overview

  • Improved customer satisfaction rates by ensuring timely delivery of high-quality products and services.
  • Trained new staff members in company policies, procedures, and best practices for optimal performance.
  • Implemented quality assurance measures to maintain highest standards in service delivery across all functions.
  • Ensured compliance with industry regulations by maintaining accurate records and documentation.
  • Streamlined operational processes by developing and implementing efficient workflow strategies.
  • Provided support to field teams by managing equipment inventory, maintenance scheduling, and troubleshooting efforts.
  • Managed project timelines and milestones to ensure on-time completion of deliverables.
  • Enhanced team productivity by coordinating schedules, resources, and communication channels.
  • Achieved successful results by working closely with stakeholders from various departments towards common targets.
  • Coordinated logistics for events, including venue selection, travel arrangements, and budget management.
  • Managed internal operational standards and productivity targets.
  • Tracked company equipment, tools and technology to manage inventory.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.

Ampath Laboratories

Branch Administrator
07.2021 - 03.2022

Job overview

  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Identified partnership opportunities and established favorable business connections.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Consulted customers to boost product sales and services.
  • Fostered a positive work environment by promoting open communication channels between team members.
  • Managed daily operations to maintain smooth workflow, overseeing scheduling, inventory management, and task delegation.
  • Collaborated with senior management to develop strategic plans for branch expansion and improvement initiatives.
  • Assisted in the development marketing materials such as brochures flyers presentations showcasing branch success stories offerings.
  • Strengthened customer relationships by delivering top-notch service, understanding client needs, and offering customized solutions.
  • Commitment to maintaining office organization led to increased productivity among staff members.
  • Boosted customer satisfaction by promptly addressing inquiries, resolving issues, and maintaining a high level of professionalism.
  • Maintained friendly and professional customer interactions.

Little Rock Mining and Construction

Project and Operational Manager
10.2017 - 03.2021

Job overview

  • Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
  • Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
  • Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
  • Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Spearheaded initiatives promoting an inclusive work environment that valued diversity and encouraged employee engagement at all levels throughout the organization.
  • Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

IIE MSA
Johannesburg, South Africa

Bachelor of Science from Sociology
04.2001

University Overview

Skills

Customer relationship development

Languages

Afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Logistics, Technical and Operational Coordinator
Panoya Trading
03.2023 - Current
Branch Administrator
Ampath Laboratories
07.2021 - 03.2022
Project and Operational Manager
Little Rock Mining and Construction
10.2017 - 03.2021
IIE MSA
Bachelor of Science from Sociology
04.2001
Rochelle PetersSocial Scientist