Roche Le Roux

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Increased market share with strategic business development efforts, expanding into untapped markets.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

• Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
• Negotiated contracts with vendors to secure the best prices and terms for the company.
• Increased operational efficiency by implementing process improvements and cost-saving measures.
• Assisted clients with product selection, leading to higher overall customer satisfaction rates.
• Implemented organizational systems to maintain an orderly workspace, improving workflow efficiency.
• Streamlined office processes for increased productivity and reduced paper waste.
• Conducted market research to identify trends and inform business decisions, driving sales growth.
• Managed multiple projects simultaneously, resulting in successful completion within deadlines.
• Performed skilled maintenance tasks to maintain optimal functionality of equipment and facilities.
• Enhanced team collaboration through regular communication and project updates.
• Managed budgets effectively, reducing overall expenditures without compromising quality or performance outcomes.
• Arrived for work at scheduled time, properly dressed and ready to contribute to team success.
• Kept work areas clean and organized.
• Lubricated and cleaned machines and work tools to maintain optimum performance.
• Used picks and shovels to dig ditches or trenches, backfill excavations and compact and level earth to grade specifications.
• Loaded, unloaded and identified building materials, machinery and tools to distribute tools to appropriate locations.
• Drove company trucks carrying materials and equipment from warehouse to sites.
• Used variety of hand and power tools to complete tasks.
• Mixed and poured concrete for variety of projects.
• Moved and cleared debris from work sites to dispose of in designated areas.
• Inspected tools and equipment to maintain safety and efficiency.
• Managed safe and efficient use of tools and equipment on construction sites.
• Worked on sites, installing roofs and other exterior components.
• Helped with erecting scaffolding and ladders.

• Planned projects by identifying necessary equipment, tools, and required assistance.
• Cut materials according to specifications in preparation for installation.
• Read and interpreted blueprints and construction documents to determine project directives.
• Demolished and removed old materials to make way for new builds.
• Kept tools, equipment and work areas properly maintained.
• Drew detailed job specifications to discuss and plan projects with clients.
• Implemented safety protocols in the workshop, reducing workplace injuries and creating a safer environment for all employees.
• Enhanced customer satisfaction by delivering high-quality craftsmanship in all projects.
• Established reputation for precision workmanship by consistently producing superior quality products that exceeded client expectations.
• Delivered outstanding service during project consultations, resulting in a high rate of repeat business and client satisfaction.
• Adapted quickly to unique project requirements while maintaining strict adherence to established craftsmanship standards.
• Increased client referrals through exceptional attention to detail and commitment to exceeding expectations.
• Expanded skillset through continuous training, staying current on industry trends and new techniques.
• Conducted regular tool maintenance, prolonging equipment life and minimizing downtime due to repairs.

• Monitored changing weather and ocean conditions with potential to impact surf activities.
• Informed guests of good ocean practices and surf etiquette.
• Enforced strict policies for safety in and out of water.
• Issued wetsuits and equipment to guests to meet surfing needs.
• Documented class activities, maintained paperwork and collected payments.
• Booked lessons with property guests or general public based on schedule availability.
• Maintained shop, boardroom and public facilities in professional order.
• Provided expert advice on selecting the appropriate surf equipment for clients based on their skill level and personal preferences.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Maximize store profitability to ensure that sales targets are met or exceeded

• Ensure the highest level of customer service is offered at all times

• Effectively manage all operational aspects of the store inclusive of store presentation, housekeeping, security, customer relations, stock management, ordering, rostering, and ongoing supervision of staff

• Ensure budgets and targets are communicated to staff and are achieved or exceeded

• Ensure stock is available and plant and equipment are maintained

• Ensure company policies and procedures are available, there is staff awareness and compliance

• Provide adequate levels of product management to warrant optimum stock levels and effectively price variations

• Manage stock handling to ensure accuracy of stock reconciliations and stock take