Summary
Overview
Work History
Education
Skills
Websites
Certification
Travel, Cooking, Baking, Food Blogging, Volunteering, Reading, Photography & Painting
Languages
Timeline
Generic
Robyn Claire Du Plessis

Robyn Claire Du Plessis

Somerset West

Summary

With over 10 years of experience across a range of sectors, including tourism, logistics, operations, and administration, I have developed a comprehensive skill set that enables me to address complex business challenges. My diverse background has allowed me to manage a wide array of functions, from team leadership and process optimization to strategic marketing and client relations. My ability to adapt to new environments, streamline workflows, and implement innovative solutions has made me an invaluable asset to every team and organization I’ve been a part of.

Currently pursuing a Bachelor of Business Administration (BBA) in Marketing, I am committed to applying my academic learning to real-world business challenges, consistently leveraging my education to bring measurable impact. Throughout my career, I have demonstrated a keen eye for detail, a focus on continuous improvement, and a passion for delivering exceptional customer experiences. My leadership abilities have been honed through managing cross-functional teams and driving results in fast-paced, customer-focused environments.


Key strengths include:

  • Over 10 years of experience in administrative management, customer experience, operations, and strategic marketing.
  • Expertise in process optimization, team leadership, and project management across diverse sectors such as tourism, logistics, and administration.
  • Proven ability to adapt to rapidly changing environments and improve workflow efficiency while driving exceptional customer service.
  • Strong background in client relations, ensuring client satisfaction and fostering long-term business partnerships.
  • A passion for continuous improvement and applying innovative solutions to achieve business goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Experience Manager

Alimama Spaces Investments
11.2024 - Current
  • Customer Issue Resolution: Managed escalated customer issues, ensuring timely and effective resolutions while maintaining positive relationships and customer satisfaction.
  • Team Management & Development: Supervised daily operations and sales functions, conducted regular performance reviews, and provided ongoing development through training, mentorship, and coaching.
  • Sales & Revenue Growth: Analyzed sales trends to identify opportunities for upselling and cross-selling, increasing revenue without compromising customer satisfaction. Developed personalized solutions for customers, fostering loyalty and repeat business.
  • Client Relationship Building: Cultivated strong client relationships by responding to inquiries, assessing needs, resolving problems, and following up to ensure continued satisfaction and engagement.
  • Cross-Functional Collaboration: Established and led cross-functional teams to improve communication and collaboration between departments, enhancing customer experiences and service delivery.
  • Employee Retention & Engagement: Increased employee retention through effective training programs, mentorship, and creating a supportive environment focused on open communication and continuous learning.
  • Customer Feedback & Satisfaction: Implemented a customer feedback loop to capture insights, address concerns quickly, and enhance customer satisfaction scores.
  • Marketing & Business Strategy: Executed comprehensive marketing plans that achieved revenue targets, analyzed KPIs to measure success, and optimized business strategies to attract new customers and expand market reach.
  • Long-Term Account Management: Secured long-term accounts by recommending strategies to promote brand effectiveness, highlight product benefits, and ensure clients' ongoing success with the company.

Sales Manager

Vuyani Resorts
04.2020 - 10.2024
  • Sales Leadership & Team Management: Led and motivated a high-performing sales team, using coaching and performance incentives to achieve sales targets. Organized regular sales meetings to set goals, share best practices, and maintain team focus.
  • Customer & Account Management: Built and nurtured long-term customer relationships by identifying their needs, offering tailored services, and boosting customer retention through consistent follow-up and personalized service.
  • Business Development & Market Expansion: Analyzed market trends to spot new opportunities, leading to the successful expansion into profitable territories and increased market share.
  • Contract Negotiation & Supplier Relations: Negotiated contracts with vendors and suppliers to secure the best pricing and terms, contributing to profitability.
  • Training & Performance Enhancement: Organized comprehensive product and sales technique training, helping the team consistently exceed sales targets and improve performance.
  • Sustainability Leadership: Pioneered the adoption of sustainable sales practices, positioning the company as an industry leader in sustainability and earning recognition for these efforts.
  • Recruitment & Employee Engagement: Played a key role in hiring top talent, implementing mentoring programs, and fostering a high-engagement environment to boost team morale and performance.
  • Customer Service Excellence: Ensured excellent customer service, quickly resolving issues and maintaining strong relationships, leading to higher customer satisfaction and retention.
  • Logistics & Booking Management: Managed logistics for travel arrangements, coordinated tours, and optimized team availability for bookings. Worked across multiple platforms (Trivago, Booking.com, Expedia, etc.) to ensure smooth operations and maximize customer engagement.
  • Brand Visibility & Marketing Collaboration: Collaborated with the marketing team to launch successful promotional campaigns, enhancing brand visibility and driving sales growth.

National Academic Operations Administrator

Pearson Institute of Higher Education
11.2018 - 04.2020
  • Employee Relations & Management: Acted as a liaison between employees and management, addressing concerns to maintain a positive work environment.
  • Operational Improvement: Evaluated practices, suggested improvements, and streamlined administrative tasks.
  • Communication & Coordination: Enhanced interdepartmental communication through meetings, reports, and updates; coordinated national operations meetings across 12 campuses.
  • Multitasking & Productivity: Managed tasks under pressure, increasing productivity with effective scheduling and resource management.
  • Team Support & Development: Mentored junior staff, supported recruitment, and assisted with training.
  • Event & Conference Management: Coordinated large-scale events with internal and external stakeholders for successful outcomes.
  • Academic Operations: Executed academic plans for all campuses, ensured textbook stock, and assisted with student enrollment and budget allocations.
  • Project Management: Drafted academic calendars, published materials, and ensured timely project completion with clear deadlines.

Examination & Logistics Lead

Pearson Institute of Higher Education
09.2016 - 09.2018
  • Demand Forecasting & Supply Chain: Improved product availability and reduced inventory costs; led contingency planning for supply chain disruptions.
  • Production & Quality Control: Monitored systems to identify and address deficiencies; ensured compliance with regulations.
  • Procurement & Supplier Coordination: Secured high-quality materials at competitive prices.
  • Exam Coordination: Set up venues, ordered and safeguarded exam papers, created timetables, handled clashes, and trained invigilators.
  • Event Management: Organized campus events, sourced equipment and food, and coordinated logistics for graduation and parent evenings.
  • Business Development & Student Support: Assisted in Salesforce training, sourced internship opportunities, and provided tailored student progress reports.
  • Record Keeping & Compliance: Maintained accurate records, ensured adherence to safeguarding policies, and administered exams.

Personal Assistant to the Chief Executive Officer

Forestry Plant & Equipment Sales Cc
05.2014 - 08.2016
  • Communication & Liaison: Managed calls, emails, and CEO requests; facilitated interdepartmental collaboration.
  • Event & Travel Coordination: Organized corporate events, conferences, and travel arrangements, including international itineraries.
  • Fleet & Maintenance: Scheduled vehicle maintenance and tracked machine hours for services.
  • Office & IT Support: Handled general admin, online updates, IT problem-solving, and advert design.
  • Confidentiality & Budgeting: Managed sensitive information, household budget, and financial reconciliations.
  • Social Media & Reporting: Managed social media, prepared presentations and reports, and monitored industry trends.
  • Team Supervision: Supervised staff for events, ensuring smooth operations and revenue generation.

Administrative Assistant to the Executive Director

Working On Fire - MP Provincial
01.2013 - 07.2016
  • Confidentiality & Compliance: Maintained strict confidentiality and ensured compliance with company policies and regulations.
  • Communication & Coordination: Improved internal communication with agendas, minutes, and follow-ups; managed executive schedules, travel, and expenses.
  • Event & Meeting Logistics: Coordinated event logistics, guest registration, and meeting preparations.
  • Budget & Financial Management: Tracked expenses, processed invoices, and provided financial reports to the Executive Director.
  • Administrative Support: Assisted with recruitment, payroll, and record-keeping; handled screening, interviews, and onboarding.
  • Efficiency & Problem-Solving: Streamlined office operations with filing systems and addressed administrative challenges.
  • Document Management: Managed both paper and electronic filing, including data entry and clerical tasks.
  • Office Engagement: Increased office participation through newsletters and event coordination.

Education

BBA - Marketing Management

Richfield College
Cape Town, South Africa
12-2025

Bachelor of Commerce - Marketing

The University of Pretoria
Pretoria, South Africa
12-2012

High School Diploma -

Penryn College
Nelspruit, South Africa
12-2008

Skills

  • Office & Document Management: Organizing files, data entry, and record-keeping
  • Calendar & Meeting Coordination: Managing schedules and organizing meetings
  • Customer Service & Collaboration: Assisting clients and working with teams
  • Technical Skills: Microsoft Office, database management, time management
  • Problem-Solving & Attention to Detail: Identifying and resolving issues with accuracy
  • Confidentiality & Adaptability: Handling sensitive information securely and adjusting to change
  • Event Planning: Coordinating and organizing events

Certification

  • Teaching English as a Foreign Language (TEFL) Certification

Travel, Cooking, Baking, Food Blogging, Volunteering, Reading, Photography & Painting

120-hour TEFL/TESOL Advanced Certificate

Acquired advanced skills in teaching English as a foreign language, including lesson planning, classroom management, and language acquisition techniques.

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)

Timeline

Customer Experience Manager

Alimama Spaces Investments
11.2024 - Current

Sales Manager

Vuyani Resorts
04.2020 - 10.2024

National Academic Operations Administrator

Pearson Institute of Higher Education
11.2018 - 04.2020

Examination & Logistics Lead

Pearson Institute of Higher Education
09.2016 - 09.2018

Personal Assistant to the Chief Executive Officer

Forestry Plant & Equipment Sales Cc
05.2014 - 08.2016

Administrative Assistant to the Executive Director

Working On Fire - MP Provincial
01.2013 - 07.2016

BBA - Marketing Management

Richfield College

Bachelor of Commerce - Marketing

The University of Pretoria

High School Diploma -

Penryn College
Robyn Claire Du Plessis