Robyn Erasmus
Customer Service And Administrator Consultant
Pretoria,GP
Summary
Dynamic Financial and Customer Service Administrator capable of effectively appraising customers' assets while also teaching them on various financial and investment products to construct complete financial plans that help them achieve their financial goals. I'm looking to join an ambitious financial institution to improve client happiness and support smart financial planning. A confident, dependable, and enthusiastic individual with previous customer service experience. I enjoy aiding clients, consumers, and individuals in resolving any concerns that may arise. I'm a good communicator. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Customer Service Specialist
TP Teleperformance
07.2025 - Current
- Assisted customers with product information and service options to enhance satisfaction and loyalty.
- Monitored and maintained customer accounts, ensuring all data was accurately captured and updated in the system.
- Handled customer complaints and feedback professionally, escalating complex issues to senior management when necessary.
- Coordinated with internal departments to ensure accurate and timely processing of customer orders and requests.
Debt Collections Advisor
TFG
11.2024 - 05.2025
- Managed and pursued overdue accounts, increasing collection rates by effectively contacting debtors and negotiating payment plans.
- Maintained accurate records of all collection activities and debtor interactions using company systems.
Sales Administrative Consultant
HolGoun
01.2020 - 01.2022
- Supported daily office activities and assisted senior professionals with filing and following up on business correspondence.
- Assist with customer calls, time entry, and basic office chores in the health care department.
- Consulting and monitoring company processes.
- Manage items and applications (receiving and receiving).
- Ensure face-to-face and system-based service delivery.
Senior Financial Administrator
Nedbank
01.2009 - 01.2016
- Accurately capture and load client and dealer details from SAP system applications, invoices, and payout documentation within time constraints.
- Prepare legal and accurate documents to meet credit criteria and assure 100% FICA security coverage for the bank's asset risk.
Education
National Senior Certificate -
HTS Bellville THS
Cape Town, South Africa02.2026
Skills
PRAGMA support systems (External and Internal)
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
FOX (Finance Documents)
Customer service
Good communication skills
Complaint resolution
Customer relations
Excellent written and oral communication
Complaint handling
Problem resolution
Telephone etiquette
Call center experience
Regulatory compliance
Problem-solving
Data entry
Product knowledge
Documentation
Spreadsheets
Credit adjustments
Accomplishments
- Streamlined office support processes, enhancing efficiency and reducing administrative delays by 20%.
- Provided exceptional customer service handling calls and consultations, improving client satisfaction scores by 15%.
- Captured and loaded client and dealer details accurately in SAP, maintaining data integrity and meeting strict deadlines.
- Prepared legal and compliant financial documents to maintain 100% FICA security coverage, mitigating asset risk for the bank.
Additional Information
Reference:
HolGoun:
Kevin Francis - Admin Manager
Cell: 071 679 3373
Nedbank:
Ingrid Collin - Admin Manager
Cell: 072 620 3952
P.S. Fourie Primary School:
Mr. Royce Coglin - School Principal
Cell: 076 355 8345
Min. Ferdinand Hanekam
Cell: 083 745 1315
Certification
Class of Business level 1 Feb 2023
Timeline
Customer Service Specialist
TP Teleperformance
07.2025 - Current
Debt Collections Advisor
TFG
11.2024 - 05.2025
Sales Administrative Consultant
HolGoun
01.2020 - 01.2022
Senior Financial Administrator
Nedbank
01.2009 - 01.2016
National Senior Certificate -
HTS Bellville THS
Courses
- Core Banking and Financial Management Services 2016
- RE 1 and RE 5 Preparation Webinar Jan 2024
- CPD CATEGORY: Ethics and Practice Standards; CLASS OF BUSINESS CATEGORY: All; THIS TRAINING IS WORTH 8.00 CPD HOURS
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.