Robyn Browning
Manager Of Insurance Brokerage
Cape Town
Summary
Dedicated, honest, reliable, organized manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Manager
BJH Risk Solutions CC
10.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Amended client's insurance policies.
- Processed withdrawals from client's investments
- Compiled insurance portfolios for clients
- Completed FICA compliance courses.
- Onboarded new clients.
- Compiled office spend/VAT for accounting purposes.
- Processed retirement withdrawals.
- Managed short term, gap cover and death claims.
- Perform administrate tasks such as maintaining records and handling policy renewals.
- Select insurance company that offers type of coverage requested by client to underwrite policy.
- Apply organization and time management skills when coordinating and responding to telephone and email enquiries.
Kitchen Staff Member
Western Province Caterers
06.2017 - 09.2017
- Worked at Maitland Cottage Children's Orthopaedic Hospital.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Au Pair
Parent
01.2017 - 04.2017
- Helped children with their homework.
- Took children to outdoor activities.
- Drove kids to extra murals.
- Coordinated playdates with other families to encourage socialization among the children under my care.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
- Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
- Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
- Facilitated bedtime routines by reading stories, playing calming music or engaging in relaxation techniques promoting restful sleep for the children.
Au Pair
Parent
10.2016 - 12.2016
- Au paired two kids ages 10 and 13
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Planned and guided age-appropriate tasks
- Helped kids with their homework and took them to extra murals.
- Assisted with housework such as laundry and cooking.
- Kept children's areas neat and clean.
- Implemented daily routine to maintain structure and stability
- Encouraged children to be understanding and patient with others.
Graphic Designer
Bright Beginnings
10.2015 - 11.2015
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Developed creative design for print materials, brochures, banners, and signs.
Restaurant Assistant
Pizza Fair
11.2011 - 12.2013
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Answered phones, noted orders on computer system and printed receipts.
- Cut pizzas.
- Monitored dining room and bar areas for signs of overcrowding.
- Took client's orders and served them their food.
Education
Graphic Design
CTI Midrand Grand Institue
Claremont, Cape Town Bachelor of Arts -
Bergvliet High School
Cape Town 04.2001 -
Skills
Operations Management
Strategic Planning
Expense Tracking
Workforce Management
Policy Implementation
Staff Management
Verbal and Written Communication
Sales Techniques
Time Management
IT Skills
Timeline
Manager
BJH Risk Solutions CC
10.2018 - Current
Kitchen Staff Member
Western Province Caterers
06.2017 - 09.2017
Au Pair
Parent
01.2017 - 04.2017
Au Pair
Parent
10.2016 - 12.2016
Graphic Designer
Bright Beginnings
10.2015 - 11.2015
Restaurant Assistant
Pizza Fair
11.2011 - 12.2013
Bachelor of Arts -
Bergvliet High School
04.2001 -
Graphic Design
CTI Midrand Grand Institue