Robert Sidney Cooper-Bell

Ranging from Consultation regarding Installation of Network Infrastructure to Reading of Water and Electrical meters.

Most Notable:

Assisted with the setup of Local Network of Bupenyu Lodge in Victoria Falls, Zimbabwe.

Where I assisted with:

• Initial setup of Firewall
• Programming Critical Head Equipment
• Network Port Mapping
• Setup of Area Wi-Fi Access points
• Basic setup of VoIP Phones
• Basic setup of Camera and NVR systems
• Documentation of network infrastructure
• Network Monitoring

Client Network Support

2021-2022

Call Centre Team Technical Leader:

• Ticket Logging and Resolution
• Remote Support
• Remote Fault Finding
• Order Fulfillment Development and Improvement of Various Systems
• Training and Developing Team Knowledge

Key Achievements, Assisting in Development and Testing of Client Internal Database and Ticketing Systems. Development of Company First-Line Support Protocols, Improving Client Experience and Reducing Ticket Resolution Time. Assisted with Training and Development of Equipment General Knowledge and Internal System Navigation to Improve Remote Support.

2022-2025

Technical Department:

• Stock Management Development and Improvement of Various Systems
• Training of Call Centre Agents in Fault Finding
• Training of Technicians
• Network Monitoring Managing and assisting Contracted Installation Teams
• Remote Programming
• Remote Support Maintenance Support and Ticketing Resolution

Key Achievements, Development of Stock and Activation Protocols, increasing daily targets. Assisted with Development and Testing of Internal Order Fulfillment Systems Improving Client experience. Improving Remote Technical Assisted Response times.

• Scheduling, Team and Appointment Time Management
• Stock Management, Prepping, Programming and Distribution of Required Stock
• Provided Personalized Services (Client Device Setup)
• Quality Assurance

I was appointed as part of the team to install the End-User Equipment, Provided by Linteg Fibre, for the 1200 units at the Jackal Creek Residential Golf Estate. Learning to adapt to a fast-paced environment by Taking Initiative and Leading by Example, improving quality and daily quantity of installations while Providing Personalized Services assisting New Customers with devices and onsite support. During my Time with Fiber Force I learnt skills related to Management of Stock, Teams and Scheduled Time Appointments, I gained experience working with Fibre Network Installations, MikroTik Router and BDCOM ONU Equipment.

Part Time Apprentice:

Installation of Network Infrastructure

• Cable termination CAT6
• Installation of PVC Conduit
• Fixed Network Termination Points

Contracted during School Holidays of 2014 - 2016.