Robert Shongwe
Data Entry, Administrative Assistant
Johannesburg
Summary
Dynamic Administrative Assistant with proven expertise at Touch Of Care, excelling in document management and fostering professional relationships. Recognized for enhancing client satisfaction through effective communication and meticulous recordkeeping. Adept at utilizing Microsoft Office tools to streamline operations and improve organizational efficiency. A strong problem solver committed to maintaining confidentiality and supporting team success.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Touch Of Care
01.2024 - 06.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Community Care Worker
Touch Of Care
01.2021 - 12.2023
- Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any pertinent information on a timely basis.
- Delivered high-quality personal care, including bathing, dressing, grooming, toileting, feeding, and mobility assistance for improved client comfort.
- Assisted clients with prescribed exercises to improve mobility.
- Increased overall satisfaction levels among clients'' family members with effective communication skills during meetings and regular updates.
Education
High School Diploma -
Orlando High School
Johannesburg, South Africa 04.2001 -
Skills
Advanced written and verbal communication
Proficient in Google Sheets and Excel
High typing accuracy and speed
Data entry attention to detail
Experienced in software tools
Timeline
Administrative Assistant
Touch Of Care
01.2024 - 06.2025
Community Care Worker
Touch Of Care
01.2021 - 12.2023
High School Diploma -
Orlando High School
04.2001 -