Summary
Overview
Work History
Education
Skills
Certification
Activities and Hobbies
Personal Information
Timeline
Generic
Robert-Roy Fourie

Robert-Roy Fourie

IM Operations Manager
Mokopane

Summary

I am an experienced Information Management (IM) Operations Manager with a strong background in Information Technology, Operational Technology (OT), telecommunications, and mining operations.

Over the course of my career, I have progressed from a technical networking and infrastructure role into operational leadership, overseeing the delivery, maintenance, and continuous improvement of critical IM services across both surface and underground mining environments.

My expertise lies in leading multidisciplinary teams, driving operational performance, building high-performing and self-motivated workforces, and ensuring the reliable delivery of technology services that support business objectives. I am passionate about developing people, fostering accountability, and creating a culture of teamwork, safety, and continuous improvement.

Through effective planning, resource management, stakeholder engagement, and service governance, I strive to align technology operations with organizational goals while maintaining high standards of service excellence.

With extensive experience in mining environments, I understand the importance of balancing operational requirements, safety compliance, technological innovation, and business sustainability.

I am a results-driven leader who embraces challenges, values collaboration, and is committed to delivering practical solutions that improve efficiency, reliability, and overall business performance.

My goal is to build resilient operational teams and technology environments that enable sustainable growth, operational excellence, and long-term value for the business.

Overview

7
7
Certifications
10
10
years of professional experience

Work History

Site Superintendent - Mining

HCL Technologies
04.2023 - Current
  • Served as primary contact for all site-related inquiries and issues for HCL OT Site Superintendent
  • Ensure OT Services are delivered according to standard operating procedures and/or agreed Service Level Agreements (SLA)
  • Participate in Problem Management for P1/P2 incidents and proactive problem management on recurring incidents
  • Ensure an exceptional quality of service delivery to the Customer
  • Identified and drove service improvement opportunities based on data trend analysis and OT customer feedback
  • Facilitated and enforced ITIL framework policies and procedures to ensure compliance and service quality
  • Production of technical and architectural documentation to agreed quality standards.
  • Set KPIs and provided regular performance feedback through a structured performance review program.
  • Build and manage a high performing team by providing leadership, role clarity, training and career development.

NETWORK ADMINISTRATOR & INFRASTRUCTURE TEAM LEAD

Mogalakwena Anglo American Platinum
01.2021 - 03.2023
  • Design, configuration and implementation of industrial network architectures
  • Configured and serviced software for routers, switches, and firewalls to ensure optimal network performance.
  • Autonomous Drilling WAN administration and configuration.
  • WAN Configuration and Mesh deployment
  • Managed requests and demands to ensure timely service delivery.
  • Project Management and implementation.
  • Working with various OEMs to ensure operational success.
  • Oversaw service delivery and supervised team members to maintain high operational standards.

IT SYSTEMS & NETWORKING TECHNICIAN

Anglo American
09.2019 - 12.2020
  • Cisco networks
  • Managed installations of systems and communication systems on all new earth moving equipment and maintenance.
  • Deployed Rajant Kinetic Mesh technology for improved network performance.
  • Implemented InfiNet Wireless Backhaul solutions to enhance network capacity.
  • Implemented Cisco network solutions to enhance connectivity.
  • Developed high-level and low-level designs to deliver targeted solutions addressing customer needs.
  • Conducted routine maintenance to minimize system downtime and maintain operational continuity.
  • I am responsible for installations of systems and communication systems on all new earth moving equipment/maintenance.

SENIOR ENGINEER (HIGH SITE WIRELESS)

Satellite software
12.2018 - 08.2019
  • Designed, tested, and built high-performing networks to enhance customer experiences.
  • Created High Level Designs and Low Level Designs, delivering focused solutions to meet customer demands.
  • Documented network enhancements in technical logs., modifications and maintenance in technical documentation.
  • Configured new and upgraded networks to meet internal requirements.
  • Measured network performance to aid reporting and development planning.
  • Developed High Level Designs and Low Level Designs, providing targeted solutions aligned with customer needs.
  • Utilised in-depth knowledge of network traffic, determining required capacity to meet service needs.
  • Planned, installed and ran network elements with meticulous attention to customer requirements.
  • Enhanced network infrastructure to support user demands. for flawless performance.

SENIOR ENGINEER (HIGH SITE WIRELESS)

CTECG
09.2016 - 11.2018
  • Designed, tested, and built high-performance networks, enhancing customer experience.
  • Configured new and upgraded networks to meet internal requirements.
  • Created High Level Designs and Low Level Designs, delivering focused solutions to meet customer demands..
  • Configured and upgraded networks to align with internal requirements and support operational goals.
  • Optimized network infrastructure for flawless performance.
  • Diagnosed errors, failures and bottlenecks using software tools.
  • Measured network performance to aid reporting and development planning.
  • Recommended targeted network improvements based on comprehensive performance assessments.

Education

Bachelor of Science - BCom in Information Management

Mancosa
04.2001 -

Diploma of Higher Education -

Hoerskool Piet Potgieter
South Africa

Skills

  • Project Management
  • Data Analysis
  • Operations Management
  • Risk Management
  • Client Relationships
  • Service Management
  • Planning and Design
  • Technical Design
  • Problem-Solving
  • Field Operations
  • Operational Leadership

Certification

Double RCNA - Rajant Certified Network Administrator

Activities and Hobbies

  • Cycling
  • Running
  • Electrical Projects
  • Fitness

Personal Information

Timeline

Site Superintendent - Mining

HCL Technologies
04.2023 - Current

NETWORK ADMINISTRATOR & INFRASTRUCTURE TEAM LEAD

Mogalakwena Anglo American Platinum
01.2021 - 03.2023

IT SYSTEMS & NETWORKING TECHNICIAN

Anglo American
09.2019 - 12.2020

SENIOR ENGINEER (HIGH SITE WIRELESS)

Satellite software
12.2018 - 08.2019

SENIOR ENGINEER (HIGH SITE WIRELESS)

CTECG
09.2016 - 11.2018

Bachelor of Science - BCom in Information Management

Mancosa
04.2001 -

Diploma of Higher Education -

Hoerskool Piet Potgieter
Robert-Roy FourieIM Operations Manager