Robert Maxwell
Travel Sales Executive
Pretoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Travel sales professional with strong customer relationship management and expertise in crafting personalized travel experiences. Adept at identifying client needs and providing tailored solutions, ensuring satisfaction and repeat business. Valued team player known for adaptability and collaborative approach, consistently driving high-impact results. Skilled in sales strategies, market analysis, and customer service, with focus on achieving targets and fostering long-term client loyalty.
Overview
26
26
years of professional experience
2
2
Languages
1
1
Certificate
Work History
Travel Sales Executive
Access Travel
09.2019 - Current
- Increased business opportunities by upselling travel packages and fostering long-term relationships with satisfied clients.
- Delivered persuasive presentations to prospective clients, resulting in heightened interest and participation in group tours.
- Secured favorable deals with suppliers through skilled negotiations, ensuring better value for clients while maintaining profitability.
- Successfully managed the logistics of international and local group tours, guaranteeing exceptional customer satisfaction and smooth operations.
- Strengthened the company’s reputation by providing outstanding customer service and addressing any issues or concerns promptly.
- Expanded the client base by identifying new prospects and promoting tour packages tailored to their preferences.
- Effectively resolved customer complaints, ensuring positive outcomes that led to repeat business or referrals from satisfied clients.
- Enhanced customer retention by delivering exceptional service and timely follow-up communication.
Management / Owner
Kwenante Gymnastics
03.2014 - 10.2019
- Managed day-to-day business operations.
- Developed successful marketing strategies for increasing gym membership and class enrollment.
- Established strong relationships with local schools, promoting the gymnastics program through community outreach initiatives.
- Led a team of coaches to provide consistent, high-quality instruction across all levels of gymnastics classes.
- Managed budgets, ensuring optimal allocation of resources for equipment, staff, and facility needs.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
GIS Asset Manager
Market Demand
04.2014 - 02.2016
- Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
- Collaborated with legal teams to ensure compliance with regulatory requirements and industry best practices.
- Mentored junior team members, fostering an environment of continuous learning and professional development.
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
GIS Specialist
Ditsibi Technologies
02.2011 - 04.2014
- Facilitated communication between technical staff and non-GIS users through clear documentation of procedures and methodologies employed in projects.
- Enhanced GIS data accuracy by implementing quality control procedures and addressing discrepancies in a timely manner.
- Served as field operations manager and verified participants' compliance with established safety standards.
- Developed requirements for application of GIS solution data.
GIS Specialist
Maxwell GIS
01.2009 - 02.2011
- Facilitated communication between technical staff and non-GIS users through clear documentation of procedures and methodologies employed in projects.
- Enhanced GIS data accuracy by implementing quality control procedures and addressing discrepancies in a timely manner.
- Contributed to centralized GIS portal and ArcGIS database, correctly inputting data on new job sites and revising data on changing conditions.
- Operated as primary point of contact for clients, providing GIS work order proposals with time-to-completion and budgeting estimates.
Business Owner
Macaro Adventure Centre
06.2007 - 07.2009
- Led groups of children safely through variety of camp activities.
- Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Maintained camper files, properly storing and maintaining personal information.
- Created interesting and educational lesson plans and implemented activities while engaging with children.
- Opened and closed facilities and secured building at end of program by locking doors and turning off lights.
- Communicated with parents, staff and teachers regarding children or program issues.
- Managed camp operations for Macaro Adventure Centre facility serving over 180 campers each day.
- Hired, disciplined and managed twelve camp staff members.
Business Owner
Dolphin School Tours
03.2001 - 02.2009
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Fostered inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Trained and motivated employees to perform daily business functions.
- Managed all aspects of school tour operations, from sales and client consultation to trip execution.
- Established and maintained strong client relationships, fostering loyalty and trust.
- Led market research initiatives to identify new opportunities, expanding service offerings to meet evolving demands.
- Delivered high-quality customer service, ensuring clients had exceptional experiences throughout their tours.
Au Pair
Au Pair Discovery
01.1999 - 12.1999
- Maintained open communication with parents about their children's progress, needs, and any concerns throughout the au pair placement, fostering trust and transparency. Encouraged positive habits in children, such as organizing toys, washing hands, and sharing, by modeling these behaviors. Enhanced the family’s daily routine by providing attentive, nurturing childcare in a safe environment, supporting both children’s development and household harmony.
Education
Diploma - Tourism And Travel Management
Allanby / Damelin College
Pretoria 04.2001 -
High School Diploma -
HTS Pretoria Tuine
Pretoria 04.2001 -
Skills
Sales and Negotiation: Demonstrated ability to close deals, upsell premium services, and exceed sales targets
Travel Coordination & Logistics: Skilled in planning and executing detailed itineraries, including transport, accommodation, and compliance documentation
Customer Engagement & Communication: Strong interpersonal and public speaking skills, capable of connecting with diverse audiences and providing tailored solutions
Account Management & Reconciliation: Experienced in managing budgets, tracking expenses, and ensuring financial accuracy
Problem Solving & Adaptability: Quick-thinking under pressure to resolve issues and maintain exceptional service standards
Cultural Competency: Adaptable to multicultural settings, fostering collaboration with international clients and teams
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Afrikaans
English
Dutch
Timeline
Travel Sales Executive
Access Travel
09.2019 - Current
GIS Asset Manager
Market Demand
04.2014 - 02.2016
Management / Owner
Kwenante Gymnastics
03.2014 - 10.2019
GIS Specialist
Ditsibi Technologies
02.2011 - 04.2014
GIS Specialist
Maxwell GIS
01.2009 - 02.2011
Business Owner
Macaro Adventure Centre
06.2007 - 07.2009
Diploma - Tourism And Travel Management
Allanby / Damelin College
04.2001 -
High School Diploma -
HTS Pretoria Tuine
04.2001 -
Business Owner
Dolphin School Tours
03.2001 - 02.2009
Au Pair
Au Pair Discovery
01.1999 - 12.1999
References
Monique Ganzwyk - +27 84 579 1601
Valke Rugby Union
Kempton Park
Rudi Havenga -+27 82 759 9899
Natal Sharks / Duikers Rugby Union
Durban