Roasane Parsons
Product Associate Specialist
Roodepoort,Gauteng
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.
I am always energetic and eager to learn new skills.
Overview
25
25
years of professional experience
Work History
Associate Product Specialist
Wise Tech Global
06.2015 - 09.2025
- Problem Solving - Addressing and resolving customer incidents logged related to accounts.
- Product Knowledge - Assisting clients by providing them with the relevant eLearning material, update notes, How to troubleshoot guides , Country Guides to resolve their queries.
- Feedback and Communication - Providing feedback on queries and issues to my team to ensure we all kept up to date on any possible defects, improvements.
- Active Listening - Understanding the customers incidents, and replying with the appropriate solution.
- Testing for potential defects in the system - been able to gather all the information from clients, and recreate the testing in order to confirm any defect on the system.
- Allocation of incidents - been able to analyze the logged incidents , and allocate to the appropriate team, eg. compliance incidents, defect incidents, new request feature incidents.
Customer Service Consultant
Compu- Clearing
01.2001 - 06.2015
- Customer Service - Assist clients with various accounting queries and technical queries, eg. Manage incoming emails from customers.
- Clear communication skills - Been able to listen attentively to clients, and answer in the most professional manner, eg, logged incidents
- Patience with interacting with clients- Understanding their concerns and frustration, repetitive, un-resolved issues clients may encounter.
- Taking responsibility - Taking ownership for my duties, and if any, short comings, and thereby, learning from them.
- Team work - Been able to follow up with development team on any urgent issues that required top priority, eg. Regular team meetings.
Education
High School Diploma -
Bechet High School
Durban 04.2001 -
Skills
Problem Solving -I have been able to achieve great knowledge from prior employers, which has increased my ability to improve my skills
Multitasking - I have gained the ability to be able to handle more than one task at a time
Product training - Ensuring I received the necessary product training in order to understand the product and work more efficiently
Problem-solving abilities - been able to identify a problem, analyze the root cause, and take the most effective solution in trying to solve the issue
Excellent positive attitude - Volunteer to assist my team , and ask for assistance when needed
Interpersonal skills
Cooking, Watching wrestling, swimming, learning about home decorncing,
I enjoy watching wrestling, because for the of the action, different stunts , entertainment that the wrestlers give off. with the likes of John Cena, The Undertaker, The Rock, Randy Orton, Roman Reigns, The Boogeyman.
I enjoy watching cooking shows, and learning the different menus, and then trying to also cook them at home.
Swimming is my form of trying to keep my body fit.
Home decor helps me create a relaxed, clean home atmosphere, and helps with my mental well-being, and comfortable living.
Timeline
Associate Product Specialist
Wise Tech Global
06.2015 - 09.2025
High School Diploma -
Bechet High School
04.2001 -
Customer Service Consultant
Compu- Clearing
01.2001 - 06.2015
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