Rizwana Hassan
Broker Assistant
Clayfield
Summary
Experienced customer service professional with a strong track record of maximizing growth opportunities and fostering both individual and team development. Proven ability to consistently deliver high-quality results in fast-paced, high-pressure environments. Skilled in identifying performance gaps and implementing strategic, results-driven solutions to improve service delivery and operational efficiency. Recognized for a collaborative and adaptable approach, with a deep appreciation for the importance of teamwork in achieving organizational goals. Highly proficient in front-desk operations and effectively managing high volumes of incoming calls with professionalism. A committed team player who willingly supports other departments to broaden knowledge and contribute to overall business success.
Overview
15
15
years of professional experience
1999
1999
years of post-secondary education
1
1
Language
Work History
Personal Assistant
Carpe Diem Consulting
05.2024 - Current
- Vitality and Bank
- Organized Wellness Days
- Vitality Days at companies
- Assisted with medical aid queries
- Receptionist
- Reference: Janet Moonsamy- 0837038975
Team Leader
CCI - Umhlanga
10.2019 - Current
- Currently team leader for Spirit Airlines campaign
- Previously customer services agent and SME
- Skilled on webchat (guest relations)
- Reference: Nadia Bux (Operations Manager) - 0833834104
Discovery Store
10.2023 - 04.2024
- Assisting members with Vitality queries
- Booking Health Checks
- Assisting with bank queries and opening bank Discovery Bank accounts
- Reference: Sifiso Gumede - 0768187935
QA Team Leader; Campaign Team Leader
Contact 24/7
07.2019 - 07.2019
- Duties: QA Team Leader; campaign Team leader
- References: Olivia Naidoo - 0681316276
Queuing Manager; Head QA
1st Call Solutions
02.2010 - 06.2018
- Head QA for 1Life insurance
- Previously customer service agent
- References: Arshad Kader - 0625701779
Education
High school attended - Mathematics, English, Afrikaans, Geography, Biology, Home Economics, Speech and Drama
Phoenix Secondary School
Skills
Calendar management
Client relations
Customer service
Strong communication skills
Administrative support
Multitasking and organization
Call screening
Database entry
Dedicated team player
Professional and mature
Academic History - Secondary Education
Phoenix Secondary School, 12 (Matric), 99, Mathematics (SG), English (HG) (home language), Afrikaans (SG) (first additional language), Geography (SG), Biology (SG), Home Economics (HG), Speech and Drama (SG), Netball
Motivation
I have gained experience over many years in customer service, ensuring to maximize on every opportunity available to me for growth and development in my skills as an agent and leader. I produce great results, even when working under pressure. I believe in liberating the best in people, and am great at identifying performance gaps and assisting others in overcoming them with strategic and efficient solutions. I manage time well, and understand the importance of team effort in order to achieve operational and strategic goals of the organisation. If granted the opportunity, I believe that with my drive and determination, I will prove myself to be a valuable asset to your team.
Personal Information
- ID Number: 8209020025085
- Criminal Offences: None
- Gender: Female
- Nationality: South African
- Marital Status: Single
Timeline
Personal Assistant
Carpe Diem Consulting
05.2024 - Current
Discovery Store
10.2023 - 04.2024
Team Leader
CCI - Umhlanga
10.2019 - Current
QA Team Leader; Campaign Team Leader
Contact 24/7
07.2019 - 07.2019
Queuing Manager; Head QA
1st Call Solutions
02.2010 - 06.2018
High school attended - Mathematics, English, Afrikaans, Geography, Biology, Home Economics, Speech and Drama
Phoenix Secondary School
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