Rizqah Allie
Operations Manager
Cape Town
Summary
Dynamic Operations Manager with a proven track record at Za Online Stores, adept in performance monitoring and enhancing customer relations. Spearheaded staff retention strategies, reducing turnover significantly. Fluent in multiple languages, excels in high-pressure environments, and skilled in both leadership and sales, driving substantial improvements in operational efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Operations Manager
Za Online Store
11.2017 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Managed Registry of Company Fixed Assets.
- Day to day running of Admin tasks.
- Investigate cash shortages and manage EFT payments.
Store Manager
Za Online Stores
06.2022 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Admin Manager
Za Online Stores
04.2015 - 08.2017
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
Admin Assistant
Za Online Stores
11.2010 - 04.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Sales Consultant
MTN
10.2009 - 05.2010
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Sales Consultant
Virgin Mobile
05.2006 - 04.2009
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
Education
High School Diploma -
Rylands High
RylandsSkills
Performance monitoring
Performance reporting
Management
Incidents management
Work flow planning
Supply chain logistics
Process flows
Delegation
Sales background
Customer relations specialist
FLUENT IN [LANGUAGE]
High-pressure environments
Staff retention
Additional Information
Reference
Qaanita Assui Leggit - Regional Operations Manager Za Online Stores
083 207 6777
Rifat Booley - Regional Manager Virgin Mobile
082 991 0341
Timeline
Store Manager
Za Online Stores
06.2022 - 02.2023
Operations Manager
Za Online Store
11.2017 - Current
Admin Manager
Za Online Stores
04.2015 - 08.2017
Admin Assistant
Za Online Stores
11.2010 - 04.2015
Sales Consultant
MTN
10.2009 - 05.2010
Sales Consultant
Virgin Mobile
05.2006 - 04.2009
High School Diploma -
Rylands High
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