Rivalani Jaqueline Khoza

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Serve as liaison between staff, management and patients Design and implement short, medium and long-term goals to optimize patient recovery.
• Streamline operational procedures of facility to provide patients with best care.
• Ensure security and safety of patient healthcare records and other facility data
• Communicate with doctors, specialists, nurses, ward attendants and vendors.
• Educate general public on important health issues via campaigns and community events

• Promoted a safe and hygienic environment through diligent infection control practices.
• Conducted comprehensive health assessments to identify potential issues requiring intervention or further evaluation.
• Maintained strict adherence to regulatory guidelines while performing nursing duties, ensuring compliance with all applicable standards.
• Improved patient outcomes by developing and implementing individualized care plans.
• Assessed the performance of subordinates according to the Performance Management System (PMS) standards, ensuring they met organizational expectations and goals.
• Organized, maintained, and disseminated information effectively to ensure accurate and timely communication within the team.
• Conducted training sessions and development programs to enhance the skills and knowledge of staff members.
• Monitored and managed inventory levels, ensuring that all necessary supplies were available and properly accounted for.
• Handled various HR tasks, including recruitment, onboarding, and employee relations, to maintain a productive and motivated workforce.
• Ensured the delivery of high-quality patient care by adhering to medical standards and protocols, and continuously improving patient services.

• Promoted a safe and hygienic environment through diligent infection control practices.
• Conducted comprehensive health assessments to identify potential issues requiring intervention or further evaluation.
• Improved patient outcomes by developing and implementing individualized care plans.
• Maintained strict adherence to regulatory guidelines while performing nursing duties, ensuring compliance with all applicable standards.
• Educated patients on preventative measures for chronic illnesses, promoting positive lifestyle changes that contribute towards overall health.
• Provided emotional support to patients and families during difficult medical situations, fostering trust and rapport with clientele.
• Streamlined nursing procedures for increased efficiency and reduced errors.
• Served as a preceptor for new nurses, offering guidance and mentorship in clinical practice.
• Worked closely with physicians to develop accurate diagnoses and coordinate appropriate treatments plans.
• Evaluated patient histories, complaints, and current symptoms.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.

• Provided patient care and support in both private and surgical wards, ensuring high standards of medical treatment and patient comfort.
• Gathered and analyzed data to create comprehensive monthly reports, highlighting key performance indicators and areas for improvement.
• Educated and evaluated students by demonstrating medical procedures and ensuring they understood and could perform them correctly.
• Oversaw the work of subordinates, assigning tasks and ensuring they were completed efficiently and effectively.
• Managed inventory by monitoring stock levels, ordering supplies, and ensuring that all necessary materials were available.

Provided comprehensive patient care across various departments, including casualty, medical, pediatric, and surgical wards.

• Oversaw work of team members, delegating tasks to ensure efficient and effective operations.
• Educated and evaluated first-year students, ensuring they acquired necessary skills and knowledge.
• Participated as a member of Sekhukhune Turnaround initiative in 2005, contributing to organizational improvements and reforms.
• Managed process of writing off duties, ensuring accurate record-keeping and accountability.
• Monitored and managed inventory levels, ensuring that all necessary supplies were available and properly accounted for.