Data analysis Foreign language Analytical thinking Project Management Social Media Marketing, Computing
Rivalani Mabasa
Administration Assistant
Johannesburg
Summary
Well-qualified Logistics assistant proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Reliable, hardworking Logistics Assistant focused on handling all logistics needs efficiently. Knowledgeable about shipping and receiving, inventory counts and import and export regulations. Good interpersonal and communication skills. Experienced customer service professional bringing 9 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about 8 regulations and standards. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Logistics Assistant
Datasciences corporation
johannesburg
04.2018 - Current
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Generated, distributed and filed copies of all billing paperwork.
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
- Kept deliveries in line with import and export laws to minimize delays.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Documented received materials into [Type] system.
- Received and processed customer payments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw daily inventory counts to maintain data accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Researched industry to analyze competitors, understand market conditions and identify trends, opportunities and threats.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Tracked orders and notified customers of status or potential delays.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Generated monthly performance reports to track and analyze shipping trends.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Registered vendors and customers on database to maintain updated roster.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Developed strategies to optimize utilization of available resources.
- Conducted investigations to resolve issues related to logistics and cargo movements.
Administrative Assistant
Datasciences corporation
johannesburg
01.2017 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed department budgets and generated financial reports for management review.
- Developed strategies to streamline and improve office procedures.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Created and maintained databases to track and record customer data.
- Performed research to collect and record industry data.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Receptionist
Datasciences corporation
johannesburg
02.2015 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Compiled information from files and research to satisfy information requests.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected [Type] payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Help Desk Technician
Datasciences corporation
johannesburg
02.2015 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Documented support interactions for future reference.
Facility Supervisor
Hitachi Data Systems
johannesburg
06.2013 - 01.2015
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Conducted regular facility inspections to identify repair needs or improvements.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Provided support and services related to mail and deliveries.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Assisted with meetings and conference room reservations.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Scheduled and oversaw maintenance, repair and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
- Created and maintained daily and weekly reports for upper management.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Contributed to development, implementation, and execution of maintenance programs.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Managed efficient teams of up to [Number] employees.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
Education
GED -
Tarque IT
Johannesburg 04.2016 - 05.2016
Diploma - Business Administration
Alison
Online Courses 12.2022 - 03.2023
Certificate - Guide To Teaching English As A Second Language (ES
Alison
Online Couses 09.2022 - 11.2022
Skills
Inventory management procedures
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved documentation controlling through effectively helping with filling
Affiliations
- Association for Computing Machinery
Additional Information
I am simple person,hardworking and willing to learn.I describe myself,as simple and positive person,..im flexible to work...i am wiling to learned and to be trained,im easy to get along with,i do take my job seriously,i am patient,understanding,honest,happy,hardworking and trustworthy person..i am a God-fearing person..i am not shy or afraid to ask things that i don't know,i am a mother of one beautiful baby girl that i love and ador so much and i respect elders as well as the younger ones..My hobbies are listening to music more a specially gospel and i love singing too, reading or watch movies i also love going to Curch as much as i love Jesus but most of all i love spending time with my family especially my mother
Software
Communication skills Customer Service Conflict Resolution Active Listening Interpersonal Skills Detail Oriented Problem Solving
Giving and Receiving Feedback Open-mindedness Confidence
Planning Prioritizing Teamwork Time management
Certification
CPDW - Certified Professional in Distribution and Warehousing
Interests
Reading, beauty specialist-as in doing hair and nails as well as makeup
Watch tv
When I watch a movie, I can be laughing at a comedy, or engrossed in a drama, or enlightened by a documentary. I can see my favorite sports team and feel elated ..
Timeline
Diploma - Business Administration
Alison
12.2022 - 03.2023
Certificate - Guide To Teaching English As A Second Language (ES
Alison
09.2022 - 11.2022
Logistics Assistant
Datasciences corporation
04.2018 - Current
Administrative Assistant
Datasciences corporation
01.2017 - Current
GED -
Tarque IT
04.2016 - 05.2016
Receptionist
Datasciences corporation
02.2015 - Current
Help Desk Technician
Datasciences corporation
02.2015 - Current
Facility Supervisor
Hitachi Data Systems
06.2013 - 01.2015
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