Rito Hector Hobyani
Retail Assistant Manager
Johannesburg
Summary
Retail Assistant Manager with 3 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Retail Assistant Manager
KitKat Express
Johannesburg
12.2020 - 01.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exhibited excellent people skills during interaction with employees and customers.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Maintained exceptionally clean, customer-friendly and well-run store.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Successful in managing team of employees in KitKat Express retail store.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Engaged directly with customers to offer assistance and resolve complaints.
Retail Assistant
KitKat Express
Johannesburg
04.2017 - 12.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Administrative Clerk
Ripambeta High School
Malamulele
05.2015 - 07.2016
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Proofread and edited professional documents to fix errors.
- Input data and processed system change to generate accurate reports.
- Coordinated travel arrangements for staff members.
- Arranged meetings and appointments and updated records to assist management.
Education
National Certificate (Vocational) - Secretarial Studies And Office Administration
Vhembe Tvet College
Makwarela 01.2012 - 12.2014
Grade 12 - General Studies
Nghezimani High School
Nghezimani Village 01.2005 - 12.2011
Skills
Merchandising operations
Business Development
Merchandising
Attention to Detail
Interpersonal Communication
Store opening and closing
Accurate money handling
Certification
Delight Computer Training - [6 months]
Timeline
Retail Assistant Manager
KitKat Express
12.2020 - 01.2024
Retail Assistant
KitKat Express
04.2017 - 12.2020
Administrative Clerk
Ripambeta High School
05.2015 - 07.2016
National Certificate (Vocational) - Secretarial Studies And Office Administration
Vhembe Tvet College
01.2012 - 12.2014
Delight Computer Training - [6 months]
05-2011
Grade 12 - General Studies
Nghezimani High School
01.2005 - 12.2011