I am a passionate and driven Change and Incident Manager with over twenty-three years of experience in developing and implementing effective change and incident management strategies. My detail-oriented approach enables me to deliver results by actively listening to and understanding both business and technology needs. With a strong emphasis on critical thinking and a commitment to continuous improvement. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.