Rita Smith
Gauteng
Overview
29
29
years of professional experience
Work History
Senior Sales Administrator
Mineral Loy
07.2025 - Current
- Order Fulfillment & Logistics: Processing high-value purchase orders, managing export/import documentation, and coordinating with logistics providers to ensure timely bulk deliveries of mined products (e.g., coal, iron ore, or precious metals).
- Contract & Pricing Management: Verifying complex contracts, ensuring alignment with global pricing indices, and managing margin approvals and tenders.
- CRM & ERP System Oversight: Maintaining immaculate data records in platforms like SAP, Microsoft Dynamics, or Salesforce to track sales pipelines and forecasting.
- Reporting & Analytics: Compiling daily, weekly, and monthly sales dashboards to present sales performance metrics, inventory levels, and demand trends to upper management.
- Cross-Departmental Collaboration: Liaising closely with the finance department for invoicing and cash collection, and with the mining/processing plants to align sales orders with actual production capacity.
- Team Leadership: Mentoring junior sales administrators and streamlining daily administrative workflows.
Customer Experience Account Manager Team Leader
SCG Together – 2 Circles Division
04.2022 - 05.2025
- Led account management team to deliver consistent, high-quality customer experience daily.
- Coached and trained team members to exceed retention and upgrade targets.
- Monitored team KPIs to spot performance gaps and drive improvements.
Office Manager - Sales and Administration
HITACHI CONSTRUCTION MACHINERY
07.2018 - 03.2022
- Discuss the warranty claim and expectations with customers.
- Prepare and process warranty documentation according to manufacturer guidelines.
- Submit claims quickly and efficiently.
- Follow up with manufacturers to ensure claims are being processed correctly.
- Adjust and resubmit any denied claims to secure payment for warranty work.
- Keep accurate inventory of ordered warranty parts and organize vendor paperwork.
- Implement procedural and policy changes to improve operational efficiency.
- Prepare operational reports and schedules to ensure efficiency.
- Coordinate schedules, appointments, and bookings.
- Monitor and maintain office supplies inventory.
- Review and approve office supply acquisitions.
- Handle customer inquiries and complaints.
- Manage internal staff relations.
- Maintain a safe and secure working environment.
- Organise appointments and meetings.
- Maintain calendars and schedules.
- Making travel arrangement.
- Prepare and distribute minutes of meetings and correspondence.
- Arrange and prepare presentations.
- Compile and prepare special reports.
- The answer, screen, and direct incoming calls.
Internal Sales & Accounts Administrator
KLUBER LUBRICATION
09.2012 - 06.2018
- Compiling weekly sales reports.
- Assisting all Technical sales engineers with stock availability and sales queries.
- Monthly stock take.
- Ensuring sufficient stock levels on system.
- Order Confirmations on sales orders.
- Invoicing of sales orders.
- Placing stock on air or sea freight.
- Forecasting on customer orders according to stock availability and delivery schedules.
- Placing of emergency or stock orders with oversees suppliers and tracking shipments to meet deadlines on sales orders as well as back-order report.
- Back-order list – follow up and invoice.
- Managing all incoming orders for processing.
- Dealing with sales enquiries (Telephonic and mail).
- All COD queries, payments, and orders.
Senior Administrator – Stock Control
AKACIA MEDICAL
02.2009 - 08.2012
- Receiving and Dispatching of all medical and Surgical Stock.
- Allocation of medical and surgical stock into different warehouses.
- Stock allocation to different divisions.
- Labelling and bar coding of all stock into different bin locations.
- Capturing of all Purchase orders on system, and allocating the stock.
- Creating label system for all surgical items (Nappi coding and bar coding).
- Cold storage of special surgical equipment and silicone implants.
- Tracking of surgical orders placed internationally.
- Consulting with hospitals on returns of faulty medical and surgical equipment.
- Ordering of warehouse stationery.
- Consulting with clients locally as well as internationally on orders for medical and surgical department.
- Expediting stock.
- Checking and labelling of surgical stock off loaded from container.
- Monthly stock counts.
- Bin rotations within warehouse.
- Reports on monthly stock losses.
- Scheduling of truck for deliveries on surgical and medical stock.
- Manage Document Control.
- Prepare job cards for fabrication and manufacture.
- Ensure all labelling of materials are done as per Bin locations.
- Compare purchase orders to delivery notes and make sure all data correspond.
- Recon raw materials on delivery notes to procurement list.
- Receive documentation from receiving clerk.
Senior Administrator
AVON JUSTINE
01.2000 - 02.2008
- Manage petty cash, processed all in-house requisitions.
- Diary management.
- Travel arrangements - local and international.
- Consulted with clients - local and international.
- Compiled HR documents regarding internal hearings.
- Payroll (clock cards and man hours).
- Compiled staff files and captured confidential data.
- Dealt with customer queries.
- All ad hoc functions - filing, typing, distribution of internal memos and agendas.
Receptionist / Admin Clerk
GLOBE ELECTRICAL
02.1997 - 12.1999
- Manual Cashbook.
- Petty Cash.
- Over the counter sales.
- Invoicing.
- All Switchboard Duties.
Education
Effective Customer Care -
FRONTFOOT
01.2021
First Aid Level 1 -
IMITHETHO LABOUR LAW
01.2019
Workshop Certificate: Professional Office Administrator -
FRONTFOOT
01.2016
Workshop Certificate: Excel Level 1 -
FRONTFOOT
01.2016
MATRIC -
01.1996
Skills
- Order fulfillment
- Contract management
References
- Hitachi Construction Machinery, Philip Smith / Marco Du Randt, +27 11 841 7700
- Kluber Lubrication, Koos Meyer, +27 11 908 2457
- Akacia Medical, Bjorn Grobler, +27 87 740 1300
- Avon Justine, Bruce Sneddon, 010 215 5000
Timeline
Senior Sales Administrator
Mineral Loy
07.2025 - Current
Customer Experience Account Manager Team Leader
SCG Together – 2 Circles Division
04.2022 - 05.2025
Office Manager - Sales and Administration
HITACHI CONSTRUCTION MACHINERY
07.2018 - 03.2022
Internal Sales & Accounts Administrator
KLUBER LUBRICATION
09.2012 - 06.2018
Senior Administrator – Stock Control
AKACIA MEDICAL
02.2009 - 08.2012
Senior Administrator
AVON JUSTINE
01.2000 - 02.2008
Receptionist / Admin Clerk
GLOBE ELECTRICAL
02.1997 - 12.1999
Effective Customer Care -
FRONTFOOT
First Aid Level 1 -
IMITHETHO LABOUR LAW
Workshop Certificate: Professional Office Administrator -
FRONTFOOT
Workshop Certificate: Excel Level 1 -
FRONTFOOT