Rita Rama
Johannesburg
Summary
Dynamic and results-oriented professional with extensive experience in event planning and client relationship management, notably at Imagineering Corporation. Excelled in vendor negotiations and logistics coordination, enhancing event success and efficiency. Proven ability in team leadership and leveraging Microsoft Office to streamline operations. Achieved significant growth in client satisfaction and project execution through innovative strategies and meticulous attention to detail. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Events Manager
Imagineering Corporation
Johannesburg
12.2022 - 12.2024
- Analyzed trends within the industry to identify new opportunities for growth.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Planned trade shows and conferences for new product launching or existing product promotion.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Managed the entire process from selection to onboarding of new vendors.
- Provided support to internal teams regarding vendor related queries.
- Developed and maintained effective working relationships with vendors.
- Resolved vendor disputes in a timely manner.
- Ensured compliance of vendors to contractual obligations.
- Compiled detailed reports on the status of ongoing projects with vendors.
- Coordinated logistics requirements between vendors and internal departments.
- Sourced new vendors and evaluated their capabilities.
- Maintained an up-to-date database of all active contracts with vendors.
- Negotiated terms and conditions for vendor contracts.
- Assessed vendor qualifications, references and financial stability.
- Conducted regular meetings with vendors to review progress on projects.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Maintained positive working relationship with fellow staff and management.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Collaborated with clients to identify their goals and expectations from the event.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Planned various activities such as seminars, workshops or conferences related to the event theme or topic area.
- Supervised staff members responsible for registration desk setup and management during events.
- Monitored budgeting process for each event to ensure cost efficiency.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Conducted post-event evaluations to measure success of each program against objectives set forth by clients.
- Developed event themes and concepts to ensure successful execution of events.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
- Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
- Maintained an organized database of contacts using software applications like MS Excel and Access.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
Key Account Manager
Travel With Flair
Rivonia
01.2013 - 12.2018
- Met with customers to discuss and ascertain needs, tailor solutions and close deals. Analyzed key competitors to respond to competitive threats.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions. Facilitated sale of Travel options to customers.
- Contributed to event marketing, sales and brand promotion. Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Office Manager
Botswana Export Development and Investment Authority
Sandown
04.2011 - 10.2014
- Managed office operations while scheduling appointments for department managers. Maintained computer and physical filing systems.
- Created, prepared and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings. Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Administration of SARS / VIP Payroll. Accomplished multiple tasks within established timeframes.
Financial Advisor
(Old Mutual Bank) Netback
Rustenburg
03.2004 - 10.2010
- Effectively participated in cross-team strategizing efforts to achieve optimal goals. Facilitated new client on boarding process and investment account setup.
- Built and maintained productive relationships with internal and external clients. Complied with FAIS, FICA, NFPS and banking code of conduct/practice.
- Prepared and organized functions and outings for dealerships, attorneys, and prime club members. Assisted branch manager with reporting to regional manager on monthly sales figures, short falls and action plans
- Exceeded sales goals in home loans, vehicle finance, credit card and Investment targets. Trained and mentored junior banking staff to maximize performance, efficiency and compliance. Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Prospected for new business through networking, community outreach and customer referral generation. Opened, closed and updated accounts for customers.
Education
Some College (No Degree) - Travel & Tourism
Birnam Business College
Johannesburg, GPSkills
- P > Team work and Independent Worker
- P > Quick Learner on Systems and Applications
- P > Communication
- P > Microsoft Office Pack: Word, Excel, Access, Publisher, Outlook, Powerpoint
- P > Customer Relationship Management (CRM)
- Event planning
- Vendor management
- Budget management
- Client relationship management
- Project management
- Logistics coordination
- Contract negotiation
- Sales support
- Team collaboration
- Data reporting
- Problem solving
- Communication skills
- Time management
- Creativity
- Market analysis
- Guest management
- Sponsorship acquisition
- Travel arrangements
- Brand awareness
- Event design
- Event billing
- Booth installation
- Vendor negotiation
- Post-event analysis
- Venue selection
- Registration management
- Onsite execution
- Coordinate exhibits
- Event marketing
- Promotional advertising
- Customer service-driven
- Transportation and logistics coordination
- Vendor service coordination
- New business development
- Event sales
- Guest relations
- Team mentorship
- Vendor coordination
- Catering coordination
- Crisis management
- Team leadership and supervision
- Travel coordination
- Deadline management
- Transportation and logistics planning
- Vendor and contract negotiations
- File management
- Supplier relations
- Vendor relationship management
- Records management
- On-site execution
- Sales and promotion
- Event products and services promotion
- Client meetings
- Events requirements gathering
Accomplishments
- 100% target reached on sales at Imagineering Corporation
- KHANYISA AWARD winner for top financial advisor nationally (2 years consecutively)
Languages
- English
- Afrikaans
- Gujurati
- Hindi
Certification
- ABF Workshop (Nedcor)
- OMB accreditation for Credit Card/Vehicle Finance/Overdraft Assurance
- Richard Mulvey's Practicle Selling Skills
- MAKROSAFE HOLDINGS - Accident & Incident Investigation
Languages
Good,3,Very Good,4,Good,3,Excellent,5
Hobbies and Interests
Bible Studies /Nature & Outdoor / Road Trips
Certifications
07-2004
Personal Information
Title: Customer Service And Support Manager
Software
MS Office
Languages
English
First Language
Afrikaans
Beginner (A1)
A1
Gujarati
Beginner
A1
Hindi
Beginner
A1
References
References available upon request.
Timeline
Events Manager
Imagineering Corporation
12.2022 - 12.2024
Key Account Manager
Travel With Flair
01.2013 - 12.2018
Office Manager
Botswana Export Development and Investment Authority
04.2011 - 10.2014
Financial Advisor
(Old Mutual Bank) Netback
03.2004 - 10.2010
Some College (No Degree) - Travel & Tourism
Birnam Business College
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