Risima Prime Ngobeni
Operations Manager
Johannesburg
Summary
Dedicated Operations Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Operations executive
EXL
3 2023 - 12.2023
- Answer incoming calls and promptly respond to customer emails
- Manage and resolve customer complaints effectively
- Sell products and accurately place customer orders in computer system
- Provide customers with product and service information to ensure satisfactory experience
- Greet and welcome visitors, ensuring professional and friendly atmosphere
- Maintain and organize front desk areas, including managing visitor logs and ensuring tidy reception area
- Schedule appointments and manage meeting room reservations
- Co-ordinate mail and courier services, ensuring timely and accurate distribution
- Maintain inventory of office supplies and place orders when necessary
- Improved employee retention rates by creating positive work environment and offering professional development opportunities for staff members
- Reported issues to higher management with great detail
Office Assistant
Nkhavi Projects
02.2018 - 12.2019
- Managing and organizing office operations, including maintaining schedules, calendars, and appointments
- Handling correspondence and communications, both internally and externally, on behalf of the office
- Coordinating and scheduling meetings, conferences, and travel arrangements for staff members
- Assisting with office supply management, inventory control, and procurement processes
- Providing general administrative support, such as filing, data entry, and document organization
- Assisting in preparing documents, reports, and presentations for meetings and presentations
- Managing and prioritizing incoming requests, inquiries, and tasks, ensuring timely and appropriate responses.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Advanced Diploma in Operations Management - Operations Management
Cape Peninsula University of Technology
Cape Town 01.2023 - 05.2024
Diploma in Operations Management -
Cape Peninsula University of Technology
Cape Town 01.2020 - 05.2022
High School Diploma -
Lenz Public High School
Lenasia, South Africa 12.2017 - 12.2017
Skills
Organizational Skills
MS Office Suite
Analytical Skills
Attention To Detail
Communication Skills
Time Management Skills
Customer Service
Adaptability
Interpersonal Skills
Team Player
Time Management
Customer Relations
Problem-Solving
Strategic Planning
Organizational Skills
Accomplishments
- Collaborated with team of five in the development of Ikhaya Loxolo Home for the elderly.
- Residence Peer Helper at Cape Peninsula University of Technology.
Timeline
Advanced Diploma in Operations Management - Operations Management
Cape Peninsula University of Technology
01.2023 - 05.2024
Diploma in Operations Management -
Cape Peninsula University of Technology
01.2020 - 05.2022
Office Assistant
Nkhavi Projects
02.2018 - 12.2019
High School Diploma -
Lenz Public High School
12.2017 - 12.2017
Operations executive
EXL
3 2023 - 12.2023